Double Wood Supplements Reviews 

189
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting the... See more

Rated 1 out of 5 stars

I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have n... See more

Company replied

Rated 5 out of 5 stars

Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supp... See more

Company replied

Rated 5 out of 5 stars

Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately an... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


Contact info

3.2

Average

TrustScore 3 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(189)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Today I was able to talk to…

Today I was able to talk to Laura@Doublewoodsupplements and she was able to help me place my triple pack orders for Serrapaptase, Nattokinaise and Magnesium Taurate! Their Nattokinaise has helped me me so much with my blood flow and the the Dr doesn’t get it! They never will! Thanks for great products! John

18 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you John! So happy we were able to resolve your problem and give you the 5 star experience you deserve.

Rated 5 out of 5 stars

Customer service above and beyond

Customer service above and beyond! They were able to help me sort out subscriptions that I needed. Great product, fast shipping and so easy to work with. Highly recommend!

18 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Janet! So glad we were able to help you!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I purchased a product on Amazon that caused side effects. I reviewed the product on Amazon and Doublewood contacted me and refunded the cost of the product. I did not expect or request a refund. A very pro customer attitude followed by action.

14 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Caz! We are grateful for your loyalty and your review!

Rated 5 out of 5 stars

Double Wood Supplements makes things right

I placed an order for a supplement based upon an email sent to my by Double Weed Supplements. After the order was placed, I found I had received another email with a significant discount available. I sent a note to Double Weed's customer service group that I had missed the discount. Double Weed Supplements revised my bill in an amount less than the discount. This is a customer commitment that I really appreciate.

4 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you James! We are glad we could provide you with the 5 star service you deserve!

Rated 5 out of 5 stars

This company and the employees are…

This company and the employees are absolutely AMAZING! They are so helpful in sharing information and willing to resolve any issues. I will continue to be a loyal customer forever. Thank you DD for being such a great company to do business with.

8 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Teri! We are so grateful for your kind words!

Rated 5 out of 5 stars

Trustworthy company!

Wow! I’ve nearly switched everything that I use for supplements over to Double Wood Supplements. They have everything that I’m looking for when I’m looking for a supplement. They use single source ingredients. They are GMP, made in the USA, and third-party tested. They are very reliable company and their customer service is stellar. Not something you find much anymore anywhere. I’ve had nothing but completely positive experiences with them and that’s why I’m writing this review because it has been such a long road trying to find a supplement brand that I can trust.

15 May 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Very grateful for this review Tnkrtam! Please let us know if there's anything you need!

Rated 5 out of 5 stars

I spoke to Laura in customer service…

I spoke to Laura in customer service and what a wonderful experience so helpful and helped me resolve my issue at this moment. I can Honestly say she was by far the best lady I've ever spoken to in Any customer service situation. This company is awesome and I'd give them more than a 5 if I could. Thank you again Laura, you are such a blessing and made my day!!!

7 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Joy! You are a joy. We appreciate you! thank you so much for the review.

Rated 5 out of 5 stars

Very happy Canadian

No complaints shipping to Canada which is a coin toss for American companies. Fast shipping, best deal out there, and excellent quality product. Will definitely shop here repeatedly!

5 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Mike! We are happy to hear about your 5 star experience! It brightens our day!

Rated 5 out of 5 stars

Super quick and helpful customer…

Super quick and helpful customer support. Great line of reliable, high quality products!

Love it!

3 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Gee! We are grateful for loyal customers like you!

Rated 1 out of 5 stars

I bought Fadogia Agrestis

I bought Fadogia Agrestis, Tongkat Ali, and Turkesterone, and it did zero for my Testosterone, no libido improved. Nothing. Well it gave me some headaches also had to pay customs fees. All because of Huberman, advertised these products, and I thought he was legit. End of the day he was just on the payroll.

3 January 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hello Joao, We are so sorry to hear you are not happy with your products! We want to make this right! Please contact us at customerservice@doublewoodsupplements.com so we can better assist you!

Rated 5 out of 5 stars

I was sent the wrong product in my…

I was sent the wrong product in my order. Double Wood contacted me within a day of sending them a message, and has already shipped my correct order. Great product, excellent customer service! I would highly recommend this brand and company.

29 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Michael! So glad we were able to help you! Enjoy your products!

Rated 5 out of 5 stars

Great product and exceptional customer…

Great product and exceptional customer services. Even if I have made error in forgot to remove the auto-subscriptions. They will help to resolve my issues and try their best to make the customer satisfy. I have full confident with Double Wood Supplements. Their Serrapeptase is great quality and good value.

1 December 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Christine! We appreciate the kind words!

Rated 5 out of 5 stars

Exceptional company

Simply put, great people, great products, world-class company. I highly recommend Double Wood.

30 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Ross! We are happy to provide you with the five star
service you deserve!

Rated 5 out of 5 stars

They actually answer the phone

Having a bit of difficulty ordering online, I called the customer service help number. WOW what a wonderful surprise, they answered and assisted with my user-error problem. In addition, offered additional information about the product I was purchasing. Definitely, give Double Wood an opportunity to gain your business.

30 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Liz! So glad we were able to resolve your problem!

Rated 5 out of 5 stars

Excellent products and customer…

Excellent products and customer service. Thank you for making products we can trust.

29 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Andy! We appreciate your kind words! Lots of exciting new products to come! Stay tuned......

Rated 5 out of 5 stars

Great Customer Service...

Their product and pricing are very good but my reason for this review is their customer service.It is outstanding,they listen to what you have to say and respond very quickly.

29 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

THANK YOU RICK! It's an easy job when we get to work with customer's like you!

Rated 5 out of 5 stars

Exceptional Quality. Exceptional Customer Service

Every supplement that I have ordered from Double Wood has been of the highest quality, and their customer service is exceptional.
I had tried one supplement that didn’t work for me personally, and after receiving my comments offered and delivered me a full refund.

28 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you for the positive review Sean! We hope you'll keep us in mind for all your future supplement needs!

Rated 5 out of 5 stars

Excellent

Excellent, fast, customer care. Great discounts, am very grateful.

28 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Richard! We are grateful for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look