Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting the... See more
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I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have n... See more
Company replied
Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supp... See more
Company replied
Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately an... See more
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Company details
Written by the company
Double Wood Supplements is an online retailer of potent, superior supplements for a better you!
Contact info
205 Elmwood Ave, 19079, Sharon Hill, United States
- (570) 437-0203
- hello@doublewoodsupplements.com
- doublewoodsupplements.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today I was able to talk to…
Today I was able to talk to Laura@Doublewoodsupplements and she was able to help me place my triple pack orders for Serrapaptase, Nattokinaise and Magnesium Taurate! Their Nattokinaise has helped me me so much with my blood flow and the the Dr doesn’t get it! They never will! Thanks for great products! John

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Customer service above and beyond
Customer service above and beyond! They were able to help me sort out subscriptions that I needed. Great product, fast shipping and so easy to work with. Highly recommend!

Reply from Double Wood Supplements
Great company to deal with
Great company to deal with. I purchased a product on Amazon that caused side effects. I reviewed the product on Amazon and Doublewood contacted me and refunded the cost of the product. I did not expect or request a refund. A very pro customer attitude followed by action.

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This company is taking care very well…
This company is taking care very well of its customers.

Reply from Double Wood Supplements
Double Wood Supplements makes things right
I placed an order for a supplement based upon an email sent to my by Double Weed Supplements. After the order was placed, I found I had received another email with a significant discount available. I sent a note to Double Weed's customer service group that I had missed the discount. Double Weed Supplements revised my bill in an amount less than the discount. This is a customer commitment that I really appreciate.

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This company and the employees are…
This company and the employees are absolutely AMAZING! They are so helpful in sharing information and willing to resolve any issues. I will continue to be a loyal customer forever. Thank you DD for being such a great company to do business with.

Reply from Double Wood Supplements
Trustworthy company!
Wow! I’ve nearly switched everything that I use for supplements over to Double Wood Supplements. They have everything that I’m looking for when I’m looking for a supplement. They use single source ingredients. They are GMP, made in the USA, and third-party tested. They are very reliable company and their customer service is stellar. Not something you find much anymore anywhere. I’ve had nothing but completely positive experiences with them and that’s why I’m writing this review because it has been such a long road trying to find a supplement brand that I can trust.

Reply from Double Wood Supplements
I spoke to Laura in customer service…
I spoke to Laura in customer service and what a wonderful experience so helpful and helped me resolve my issue at this moment. I can Honestly say she was by far the best lady I've ever spoken to in Any customer service situation. This company is awesome and I'd give them more than a 5 if I could. Thank you again Laura, you are such a blessing and made my day!!!

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Very happy Canadian
No complaints shipping to Canada which is a coin toss for American companies. Fast shipping, best deal out there, and excellent quality product. Will definitely shop here repeatedly!

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Super quick and helpful customer…
Super quick and helpful customer support. Great line of reliable, high quality products!
Love it!

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I bought Fadogia Agrestis
I bought Fadogia Agrestis, Tongkat Ali, and Turkesterone, and it did zero for my Testosterone, no libido improved. Nothing. Well it gave me some headaches also had to pay customs fees. All because of Huberman, advertised these products, and I thought he was legit. End of the day he was just on the payroll.

Reply from Double Wood Supplements
I was sent the wrong product in my…
I was sent the wrong product in my order. Double Wood contacted me within a day of sending them a message, and has already shipped my correct order. Great product, excellent customer service! I would highly recommend this brand and company.

Reply from Double Wood Supplements
Great product and exceptional customer…
Great product and exceptional customer services. Even if I have made error in forgot to remove the auto-subscriptions. They will help to resolve my issues and try their best to make the customer satisfy. I have full confident with Double Wood Supplements. Their Serrapeptase is great quality and good value.

Reply from Double Wood Supplements
Exceptional company
Simply put, great people, great products, world-class company. I highly recommend Double Wood.

Reply from Double Wood Supplements
They actually answer the phone
Having a bit of difficulty ordering online, I called the customer service help number. WOW what a wonderful surprise, they answered and assisted with my user-error problem. In addition, offered additional information about the product I was purchasing. Definitely, give Double Wood an opportunity to gain your business.

Reply from Double Wood Supplements
Excellent products and customer…
Excellent products and customer service. Thank you for making products we can trust.

Reply from Double Wood Supplements
Great Customer Service...
Their product and pricing are very good but my reason for this review is their customer service.It is outstanding,they listen to what you have to say and respond very quickly.

Reply from Double Wood Supplements
Exceptional Quality. Exceptional Customer Service
Every supplement that I have ordered from Double Wood has been of the highest quality, and their customer service is exceptional.
I had tried one supplement that didn’t work for me personally, and after receiving my comments offered and delivered me a full refund.

Reply from Double Wood Supplements
Excellent
Excellent, fast, customer care. Great discounts, am very grateful.

Reply from Double Wood Supplements
I am correcting my rating to 5 stars…
I am correcting my rating to 5 stars because I accidentally gave it a 1 star. So Sorry About That!!

Reply from Double Wood Supplements
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