Double Wood Supplements Reviews 

189
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting the... See more

Rated 1 out of 5 stars

I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have n... See more

Company replied

Rated 5 out of 5 stars

Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supp... See more

Company replied

Rated 5 out of 5 stars

Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately an... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


Contact info

3.2

Average

TrustScore 3 out of 5

189 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(189)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customer

I have been a customer of Double Wood Supplements for over two years. I use over a dozen of their products and I am impressed with their quality. The selection is very good, delivery is prompt and their customer service is on top of things.
Five stars!

1 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you so much Louis! We appreciate your business and loyalty!

Rated 5 out of 5 stars

I really like this brand

I really like this brand. My favorites are collagen and Tudka, I also really liked the Berberine test, I advise everyone.

8 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thanks Khristina! Glad to hear you enjoy our supplements as much as we do :)

Rated 1 out of 5 stars

June 13, 2023

When I first ordered, my supplements, I received an mail stating that I would receive them June 16, 2023…. because I had also requested my shipment be made through FedEx so that I can receive them quicker.

I then received an email stating that my shipment was delayed, and I would not receive it until June 19, 2023.

At that time I called to request my FedEx delivery payment refunded I was told I would be receiving it; I have not received the refund as of today, June 19, 2023.

Now it “seems” that I may not receive my supplements again today.

If I do not receive my supplements by the end of today, I will be disputing the charges on my credit card, and I will be turning your company into the BBB website.

As a first time buyer to your organization, I will not be back.

The fact that you don’t even know your shipping standards, your customer base, or who you were actually dealing with you’re rolling the dice of losing quite a bit of business.

My daughter is an attorney that works in corporate fraud, and you seem to be dangling on that line.

I strongly suggest you do some re-organization within your corporate management because you’re getting really close to getting your books combed through.

19 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hi Margaret,
I am so sorry to hear that you are having issues with your order. Please email marketing@doublewoodsupplements.com and I will personally make sure sure someone from our support team assists you. Again, I apologize for the unpleasant experience and hope to make things right.
Sincerely,
Jessica

Rated 5 out of 5 stars

Better than other brands - hands down!

Well, I bought these once and loved them, but figured, hey, astaxanthin is astaxanthin, right? So, I bought another brand. Well, apparently not all that glitters is gold. Those were AWFUL. Doublewood is the best brand that I have found so far!

18 May 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thanks Stephanie! We love our Astaxanthin too! Glad to hear you are enjoying the product and hopefully you try some of our other supplements in the future.
Regards,
Jessica

Rated 5 out of 5 stars

Highly recommend

I am writing this note to recommend Double Wood Supplements Co. for their excellent supplements. I have been using their products for the period of time with Tudca and DIM. and have had an amazing experience with them. Highly recommended and NOT fake company. They keep on their promises and have good customer services. 5 stars for me.

14 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you for the five stars, Mary Kay! You're kind words mean a lot and we appreciate your business.
Sincerely,
Jessica

Rated 5 out of 5 stars

Astaxanthin Experience

My doctor advised I use Astaxanthin for my eyesight. This scwas one of the least expensive and highest dosage I saw. I am pleased with price, potency and hopefully affect. My doctor told me it looks like a good choice

6 June 2023
Unprompted review
Rated 5 out of 5 stars

High quality supplements at a fair price

All of their supplements seem to be high quality. I've tried a variety of adaptogens, testosterone support, and natural workout supplements. Most of these I can tell the difference within the first dose. Sometimes it takes several weeks to build up in the body. But all of them seem to be high quality at a moderate price. My only complaint is that sometimes it takes a little while to get things in the mail with them. I don't think that they're open on the weekends. At even if you order early in the morning, it still seems to take a day or two to get in the mail. So it can take 8 or 9 days for a package unless you pay for faster delivery.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

I purchased the Theacrine, hoping it would help me with energy and mental clarity. I tried it when I first received it but experienced no result whatsoever. I tried it again today and it made me feel as though I took a tranquilizer! Very disappointing and a waste of money.

12 March 2023
Unprompted review
Rated 2 out of 5 stars

Poor capsule quality

I switched to this brand of Berberine from a more expensive brand, hoping to save a bit of money since I use several supplements. I ordered 3 bottles because of the additional savings opportunity. However, I didn't start taking them right away since I still had my old brand to finish using.

I noticed right away once I did open a bottle that there was pill residue inside of the container. I assumed maybe one defective pill was in the pack and tried ignoring it. After a few weeks of dealing with yellow powder everywhere I reached out to find out if this was normal or not for their product since I still had 2 unopened bottles (a mistake I won't make again when trying a new product). Response I received from Jase Gunkartee (Wellness Consultant) was the following: "I do apologize for the inconvenience. I personally take Berberine and do notice the same thing as well. It is definitely from excess capsule powder sifting out of the caps. Please let us know if you'd prefer to return the capsules. "

I asked if I could return the 2 unopened bottles but because it had been 8 weeks since I placed the order they would only offer a replacement. Why would I want a replacement for an issue that you have already told me is normal for your products. I don't understand how it can be normal for the product to seep out of the capsule - how does that ensure that there is quality control or consistent dosage? Needless to say, I will be going back to my original brand and won't ever buy another of their products.

22 January 2023
Unprompted review
Rated 1 out of 5 stars

It’s the worst company ever

It’s the worst company ever, scam and not real, They charged me over $50 without delivery and charge me again for another shipment it showing drive for almost one month but I got nothing

17 February 2023
Unprompted review
Rated 1 out of 5 stars

They are SCAM company

Hi. This is a SCAM company. I ordered magnesium threonate. They accepted payment then they canceled the order and did not make any refund , though kept telling me that they did.

I lost 180 dollars because of this website.

BE CAREFUL and NEVER USE THEN.

10 February 2023
Unprompted review
Rated 4 out of 5 stars

The AKG seems chill

The AKG seems to work. On 4 hours of sleep I took AKG with breakfast: cheese and oil toasted bread. By the afternoon, I had much better mental and physical stamina.
Wondering if the Ca-AKG might be the better option for absorption. Thanks.

5 January 2023
Unprompted review
Rated 1 out of 5 stars

* BAD EXPERIENCE *

Parcel has been missing for months and customer support have stopped replying.

Have taken my money and not refunded or cancelled my order when requested.

Maybe consider using other websites for supplements before trying these.

6 December 2022
Unprompted review
Rated 5 out of 5 stars

I ordered from Double Woods 05/12/22

I ordered from Double Woods 05/12/22, it shipped the same day and arrived in 10 days from US to Australia. Looking forward to trying, this review is not for the product, it is for the quick dispatch. I would be curious to know if Double Woods keep this product refrigerated, as unlike other pills and powders, NMN needs to be refrigerated to prevent break-down.
Certainly a good experience getting the product in terms of order placing and quick shipping. Looks like the last 3 reviewers have had their orders go missing in transit, all bound for UK. This may be a Royal Mail pilfering issue, as some post offices (service centres) have been known to do this around Christmas. Hope they turn up or that Double Woods can investigate this for a good outcome so they can become return customers. So far a good experience, looking forward to seeing results from the capsules! (Darnnit, how can I upload screenshots???)

4 December 2022
Unprompted review
Rated 1 out of 5 stars

I have been using this company for over…

I have been using this company for over a year but my recent order seems to have gone missing, despite contacting the company twice, they have ignored my last message where i have informed them the Royal Mail have said the tracking says my parcel is (leaving the USA on the 15th November) The order was placed on the 8th November, the royal mail advised me to contact them again but to no avail, the products i have purchased are vital for my husband who has cancer they dont appear to care as long as they have your money which is on this order £104

28 November 2022
Unprompted review

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