Double Wood Supplements Reviews 

189
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting the... See more

Rated 1 out of 5 stars

I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have n... See more

Company replied

Rated 5 out of 5 stars

Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supp... See more

Company replied

Rated 5 out of 5 stars

Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately an... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


Contact info

3.2

Average

TrustScore 3 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(189)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. I made a mistake in ordering and they sorted it out perfectly!

17 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hello Dave, We are so happy that we could fix your problem in a timely manner! Thank you for being a Double Wood customer!

Rated 5 out of 5 stars

Thank you Laura for your assitance

Thank you Laura for your assitance, with out you I couldnt be able to make my order.
Its my first time with this supplements but I check that they have excellent quality, and very specific supplements, also I like the company philosophy.
I will surely continue shopping with you!
Happy Thanksgiving Day, to all of your staff.

22 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

HI Gabriela, We are so happy you are enjoying your products. Thank you so much for being a loyal Double Wood customer.

Rated 5 out of 5 stars

This place has amazing prices and great customer servicefast…

This place has amazing prices fast shipping and when I had a question customer service was quick to respond and followed up several times and it wasn't even an issue on there part but mine just to makes sure everything was taken care of this is a great place to do business with

10 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Brian! We appreciate your kind words and loyalty!

Rated 1 out of 5 stars

This company is not organised with…

This company is not organised with Customs codes for International Shipping. Also no response to emails or phone calls for help.

14 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Tom, we are so sorry you had such a negative experience! We want the chance to make this right and give you a 5 star experience! Please reach out to customerservice@doublewoodsupplements.com so we may better assist you.


Rated 5 out of 5 stars

Best Customer Service!

I had an issue with the dropper for the liquid Vitamin D3K2, and spoke with Laura Walko. She was very kind, listened carefully to what I was saying, was helpful and resolved the issue very quickly. I love this product, and now I also love the service!

15 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you for this gracious review Joanne! We strive to give the best customer service possible, and I'm glad we were able to resolve your issue!

Rated 5 out of 5 stars

Best experience ever!

I have been a customer of Double Wood for over a year and have been pleased. I had a question and Laura Walko answered with excellent communication skills. I found her to be solution oriented which added to my experience with this company. Thank you Laura.

7 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Darlene, Thank you so much for your kind words! It brought a smile to our face! We are so glad you are happy with your experience! Thank you for being a Double Wood customer!

Rated 5 out of 5 stars

Great customer service!

7 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you Kali! We appreciate our customers and aim to provide the best experience possible! So nice to hear you feel this way!

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! I have been purchasing the andrographis to help my immune system and it really works! I had an issue with them being out of stock and reached out to customer service. They were so helpful and responded to my email right away. Love them and their products.

7 November 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

And we love our clients! Thank you so much Cristin! Your comment made our day! So glad to see we were able to resolve your problem and help you stay healthy!

Rated 5 out of 5 stars

I have purchased the DIM supplement

I have purchased the DIM supplement. The quality is great. The price is amazing. I just purchased the Magnesium at a great price. I have just taken it for one day so hard do comment on that yet. They have a great selection of supplements. I am so glad I found this company. I purchase all the supplements on amazon

5 July 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you so much for your feedback! We hope you are enjoying your Magnesium and DIM!

Rated 1 out of 5 stars

They sent the package to my former…

They sent the package to my former address when they had already sent me packages to my new address. When I informed them by email with screenshots of the former tracking and the new tracking showing the different addresses they claimed that they had sent them both to the same address. When I showed them that it was untrue, they then said it must have been my paypal address. I have never authorized any seller to use my paypal address which in this case also had the correct address.

20 September 2023
Unprompted review
Rated 1 out of 5 stars

Cutting corners on product quality?

Edit: Jessica, kindly read the read the below review again. I was a customer of yours, I am not anymore after seeing other recent reviews on Amazon UK about the quality of the Quercetin product being drastically lowered. Read below again, as your reply shows you didn't read what I typed.

I had been buying Quercetin from Double Wood Supplements Amazon UK store.

It was initially very good quality, and more than double the strength of their competitors.

Although the price was double too, I thought that due to being double the strength, and the product being good quality when it arived, I would keep buying it.

I've just been on Amazon, and checked the most recent reviews, I can see that more than one customer is complaining about the quality of the product having deteriorated.

The bottle is smaller, the print on the bottle is weaker, the capsules are smaller, the powder in the capsules are no longer the vivid green they were on the old product, it's now a lot more pale, and there's less powder too.

One reviewer put an image on their review comparing the old product to the new (since they had some of the old product left) and the image tells a thousand words. There's no denying it.

The reviewer even said they had tasted the old product and the new product, the old product tastes as it should, the new product tastes like flour.

They concluded the product is bad quality, and no longer worth the premium price. The image clearly shows this without even taking the taste the reviewer said into consideration.

Double Wood Supplements, have lost my repeat business, they have lost any potential extra business I'd have probably given them, as I'm the type of customer to buy lots of different supplements. I have a cupboard with over 20 different products in it.

Cutting corners on a premium priced product is a very silly move. When paying more money than average, more attention to detail is paid, as inevitably the customer has to justify to themselves, on why they spent the extra money.

22 August 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hi Chris,

I apologize for the inconvenience and feel terrible that you received faulty product. I am happy to help but will need some information from you to start the investigation.
1. Can you please send over the lot numbers for both bottles
2. Also, please provide the name of the Amazon seller your purchased this from. We only have ONE authorized dealer for Amazon UK.

If you could please email this information to marketing@doublewoodsupplements.com and I'll get the ball rolling. Thanks again for you business and we hope you continue to support us!

Sincerely,
Jessica

Rated 2 out of 5 stars

Quality Control Issues???? or Tampering???

I have ordered this company's Collagen Peptide Powder through their Amazon store for several years now. I received my order a week ago for this product, but BOTH the OUTSIDE CLEAR strip was broken, PLUS the INSIDE COVER was MISSING!! This inside cover is supposed to be a light beige colored, heavy-duty seal over the entire jar that has to be peeled off before accessing the powder. So....I threw it away and ordered another container. It came yesterday (8/18/23). The clear, outside strip was intact, but AGAIN, THERE WAS NO INSIDE COVER under the lid!! It's not a returnable item, but I called Amazon anyway to request they have someone contact Double Wood about what is going on. The Amazon rep was kind enough to refund me for my second purchase. I called Double Wood yesterday but had to leave a voice mail. I will also email them. Unless I hear from them, I will NOT be buying from them anymore. What is going on here???!!!

Response to Jessica at Double Wood:
I have just emailed you about your offer below. I cannot totally put the blame on Amazon for all this, since my SECOND container came with a SEALED OUTER WRAP, but the INNER WRAP WAS MISSING!! How could THAT occur?? Also, this is considered a food item by Amazon and as such, is not returnable by anyone else before they shipped out to me. So, I am still concerned about this, but will take you up on your offer, and we'll see how this all works out. Thank you

17 August 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hi Beverly,
I am so sorry and upset to hear about your collagen order from Amazon. I can assure you those are not quality standards we adhere to. Just to provide some background, when you purchase our products from Amazon, it is shipped through their warehouses and not ours.
So I hope you accept my apology on behalf of Amazon but I also apologize that you did not hear back from our team. It's my hope that you let me fix this situation for you and turn your experience into a positive one.

Please email me at marketing@doublewoodsupplements.com and offer you three month supply of collagen on us!

I look foward to hearing from you and that you continue to use our products.

Respectfully,
Jessica

Rated 4 out of 5 stars

Where is the GMP seal?

Normally I like to verify the results before I give a company a bad grade. I'll start by saying the prices are better than most and delivery was fast enough to make me happy. The biggest issue I had with my purchase is Double Wood has the GMP seal on the product page for everything. I purchased over $300 in Fisetin, Quercetin, Spermidine, Apigenin, DIM, and Acetyl L-Carnitine. none of my bottles had the GMP or Good Manufacturing Practice seal on them. Some had the Made in America seal, the non GMO seal, and the Gluten Free seal, but none of those guaranty the quality of the product like the GMP seal. If it's something they actually attained, why isn't it on the physical product? Making matters worse I have left reviews on the website and had my reviews verified through judge.me.com. I see my review get the verified stamp, but then a few hours later my review is deleted from the site. On the Fisetin page it gets deleted much quicker. Don't believe them when they have nothing but 3 star and above reviews on their site, because they're deleting perfectly honest reviews by verified customers. They have deleted my Fisetin review at least 4 times now. If they have an issue with me questioning the lack of the GMP seal, why don't they just respond to it on the site to give future customers some understanding? From now on if I can't see the seal on the bottle, I'm not buying it because the way Double Wood has deleted my reviews makes me feel like I just spent over $300 on snake oil.

7-19-23 update...I have been in touch with Jessica from Double Woods supplements. She supplied me with 3rd party test results and clarified some things on the 3rd party label so I am raising my review from 2 stars to 4 stars. Once I have a few months taking these supplements I will come back and update this review.

26 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hi Michael,
I am so sorry to hear about these issues. Recently, we switched from Verified reviews to JudgeMe reviews so I will look into this ASAP and assure you we appreciate your open and honest feedaback and would never delete a review. In regards, to the GMP certification, I promise you ALL of our suppliers have teir GMP certification and will email you the documentation if you would like. I really would love the opportunity to improve your experience, please email marketing@doublewoodsupplements.com and I will send over documentation (GMP cert, COAs and third-party test results) as well as provide a discount code for your next order. Again, I apologize for the mix up and look forward to making this right.
Sincerely,
Jessica

Rated 1 out of 5 stars

I ordered my supplements back on June…

I ordered my supplements back on June 15th. It’s now July 5th and not a single update on what is going on with it. I’ve reached out several times and had no response.

As someone who was recommend to this brand/site I’m very disappointed with the customer service and poor information on where my package should be.

15 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Hi Landon,
I am so sorry to hear that you did not receive your order. I am here to help. Please email marketing@doublewoodsupplements.com and I will make this right for you. Again, I apologize for the delay and lack of response and hope we can change your mind. Especially, after you try our products. I look forward to hearing from you.
Thanks,
Jessica

Rated 5 out of 5 stars

Blown Away

In 2019, I was diagnosed with post-traumatic osteoarthritis in the right knee, the result of being struck by a SUV while riding my bicycle. For three years I tried drugs to treat the sharp pain but to no avail. Eventually I tried Arnica Montana 30c which immediately eradicated the sharp pain. The knee would become stiff during cold temperatures, which wasn't a problem because I reside in hot Mississippi. Therefore, wearing a knee brace on cold days protected it from cold temperatures. In Mary 2023, the sudden onset of stiffness occurred; only constant stretching provided temporary relief. The stiffness felt like a lock on my knee. A retired physician told me about Boswellia Extract, which she uses successfully. I read incredibly positive reviews and ordered it the first week of June 2023. I began taking it the supplements in the second week of June. On Friday 6/23/23, I noticed that the stiffness had decline significantly and within 48 hour it was totally gone. I haven't experienced stiffness since 6/22/23.

I have spent considerable money on supplements, most of which were not beneficial, however, I must state that I am blown away by this product's efficacy.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Creative and great product launches

Creative and great product launches. Unique and innovative supplements. Great website, and fast shipping, and correct orders.

20 June 2023
Unprompted review
Double Wood Supplements logo

Reply from Double Wood Supplements

Thank you for the kind words, John!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look