Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting the... See more
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I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have n... See more
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Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supp... See more
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Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately an... See more
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Company details
Written by the company
Double Wood Supplements is an online retailer of potent, superior supplements for a better you!
Contact info
205 Elmwood Ave, 19079, Sharon Hill, United States
- (570) 437-0203
- hello@doublewoodsupplements.com
- doublewoodsupplements.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Excellent service and products
Excellent service and products. I made a mistake in ordering and they sorted it out perfectly!

Reply from Double Wood Supplements
Thank you Laura for your assitance
Thank you Laura for your assitance, with out you I couldnt be able to make my order.
Its my first time with this supplements but I check that they have excellent quality, and very specific supplements, also I like the company philosophy.
I will surely continue shopping with you!
Happy Thanksgiving Day, to all of your staff.

Reply from Double Wood Supplements
This place has amazing prices and great customer servicefast…
This place has amazing prices fast shipping and when I had a question customer service was quick to respond and followed up several times and it wasn't even an issue on there part but mine just to makes sure everything was taken care of this is a great place to do business with

Reply from Double Wood Supplements
Exceptional effort and professional…
Exceptional effort and professional customer service to reactivate a suspended account. Thank you.

Reply from Double Wood Supplements
This company is not organised with…
This company is not organised with Customs codes for International Shipping. Also no response to emails or phone calls for help.

Reply from Double Wood Supplements
Best Customer Service!
I had an issue with the dropper for the liquid Vitamin D3K2, and spoke with Laura Walko. She was very kind, listened carefully to what I was saying, was helpful and resolved the issue very quickly. I love this product, and now I also love the service!

Reply from Double Wood Supplements
Best experience ever!
I have been a customer of Double Wood for over a year and have been pleased. I had a question and Laura Walko answered with excellent communication skills. I found her to be solution oriented which added to my experience with this company. Thank you Laura.

Reply from Double Wood Supplements
I absolutely love this company
I absolutely love this company! I have been purchasing the andrographis to help my immune system and it really works! I had an issue with them being out of stock and reached out to customer service. They were so helpful and responded to my email right away. Love them and their products.

Reply from Double Wood Supplements
I have purchased the DIM supplement
I have purchased the DIM supplement. The quality is great. The price is amazing. I just purchased the Magnesium at a great price. I have just taken it for one day so hard do comment on that yet. They have a great selection of supplements. I am so glad I found this company. I purchase all the supplements on amazon

Reply from Double Wood Supplements
They sent the package to my former…
They sent the package to my former address when they had already sent me packages to my new address. When I informed them by email with screenshots of the former tracking and the new tracking showing the different addresses they claimed that they had sent them both to the same address. When I showed them that it was untrue, they then said it must have been my paypal address. I have never authorized any seller to use my paypal address which in this case also had the correct address.
Cutting corners on product quality?
Edit: Jessica, kindly read the read the below review again. I was a customer of yours, I am not anymore after seeing other recent reviews on Amazon UK about the quality of the Quercetin product being drastically lowered. Read below again, as your reply shows you didn't read what I typed.
I had been buying Quercetin from Double Wood Supplements Amazon UK store.
It was initially very good quality, and more than double the strength of their competitors.
Although the price was double too, I thought that due to being double the strength, and the product being good quality when it arived, I would keep buying it.
I've just been on Amazon, and checked the most recent reviews, I can see that more than one customer is complaining about the quality of the product having deteriorated.
The bottle is smaller, the print on the bottle is weaker, the capsules are smaller, the powder in the capsules are no longer the vivid green they were on the old product, it's now a lot more pale, and there's less powder too.
One reviewer put an image on their review comparing the old product to the new (since they had some of the old product left) and the image tells a thousand words. There's no denying it.
The reviewer even said they had tasted the old product and the new product, the old product tastes as it should, the new product tastes like flour.
They concluded the product is bad quality, and no longer worth the premium price. The image clearly shows this without even taking the taste the reviewer said into consideration.
Double Wood Supplements, have lost my repeat business, they have lost any potential extra business I'd have probably given them, as I'm the type of customer to buy lots of different supplements. I have a cupboard with over 20 different products in it.
Cutting corners on a premium priced product is a very silly move. When paying more money than average, more attention to detail is paid, as inevitably the customer has to justify to themselves, on why they spent the extra money.

Reply from Double Wood Supplements
Quality Control Issues???? or Tampering???
I have ordered this company's Collagen Peptide Powder through their Amazon store for several years now. I received my order a week ago for this product, but BOTH the OUTSIDE CLEAR strip was broken, PLUS the INSIDE COVER was MISSING!! This inside cover is supposed to be a light beige colored, heavy-duty seal over the entire jar that has to be peeled off before accessing the powder. So....I threw it away and ordered another container. It came yesterday (8/18/23). The clear, outside strip was intact, but AGAIN, THERE WAS NO INSIDE COVER under the lid!! It's not a returnable item, but I called Amazon anyway to request they have someone contact Double Wood about what is going on. The Amazon rep was kind enough to refund me for my second purchase. I called Double Wood yesterday but had to leave a voice mail. I will also email them. Unless I hear from them, I will NOT be buying from them anymore. What is going on here???!!!
Response to Jessica at Double Wood:
I have just emailed you about your offer below. I cannot totally put the blame on Amazon for all this, since my SECOND container came with a SEALED OUTER WRAP, but the INNER WRAP WAS MISSING!! How could THAT occur?? Also, this is considered a food item by Amazon and as such, is not returnable by anyone else before they shipped out to me. So, I am still concerned about this, but will take you up on your offer, and we'll see how this all works out. Thank you

Reply from Double Wood Supplements
It worked very well for me
It worked very well for me . Helped me at work , sex activity as well
Sent me a product I didn’t order…
They sent me a product I didn’t order and charged me for it. I sent them a message about the mistake but I have heard NOTHING from them! Beware!
I have had no problems ordering my…
I have had no problems ordering my Citrus Bergamot. It always arrives ( by regular mail) in a timely manner.
Where is the GMP seal?
Normally I like to verify the results before I give a company a bad grade. I'll start by saying the prices are better than most and delivery was fast enough to make me happy. The biggest issue I had with my purchase is Double Wood has the GMP seal on the product page for everything. I purchased over $300 in Fisetin, Quercetin, Spermidine, Apigenin, DIM, and Acetyl L-Carnitine. none of my bottles had the GMP or Good Manufacturing Practice seal on them. Some had the Made in America seal, the non GMO seal, and the Gluten Free seal, but none of those guaranty the quality of the product like the GMP seal. If it's something they actually attained, why isn't it on the physical product? Making matters worse I have left reviews on the website and had my reviews verified through judge.me.com. I see my review get the verified stamp, but then a few hours later my review is deleted from the site. On the Fisetin page it gets deleted much quicker. Don't believe them when they have nothing but 3 star and above reviews on their site, because they're deleting perfectly honest reviews by verified customers. They have deleted my Fisetin review at least 4 times now. If they have an issue with me questioning the lack of the GMP seal, why don't they just respond to it on the site to give future customers some understanding? From now on if I can't see the seal on the bottle, I'm not buying it because the way Double Wood has deleted my reviews makes me feel like I just spent over $300 on snake oil.
7-19-23 update...I have been in touch with Jessica from Double Woods supplements. She supplied me with 3rd party test results and clarified some things on the 3rd party label so I am raising my review from 2 stars to 4 stars. Once I have a few months taking these supplements I will come back and update this review.

Reply from Double Wood Supplements
I ordered my supplements back on June…
I ordered my supplements back on June 15th. It’s now July 5th and not a single update on what is going on with it. I’ve reached out several times and had no response.
As someone who was recommend to this brand/site I’m very disappointed with the customer service and poor information on where my package should be.

Reply from Double Wood Supplements
Blown Away
In 2019, I was diagnosed with post-traumatic osteoarthritis in the right knee, the result of being struck by a SUV while riding my bicycle. For three years I tried drugs to treat the sharp pain but to no avail. Eventually I tried Arnica Montana 30c which immediately eradicated the sharp pain. The knee would become stiff during cold temperatures, which wasn't a problem because I reside in hot Mississippi. Therefore, wearing a knee brace on cold days protected it from cold temperatures. In Mary 2023, the sudden onset of stiffness occurred; only constant stretching provided temporary relief. The stiffness felt like a lock on my knee. A retired physician told me about Boswellia Extract, which she uses successfully. I read incredibly positive reviews and ordered it the first week of June 2023. I began taking it the supplements in the second week of June. On Friday 6/23/23, I noticed that the stiffness had decline significantly and within 48 hour it was totally gone. I haven't experienced stiffness since 6/22/23.
I have spent considerable money on supplements, most of which were not beneficial, however, I must state that I am blown away by this product's efficacy.
Creative and great product launches
Creative and great product launches. Unique and innovative supplements. Great website, and fast shipping, and correct orders.

Reply from Double Wood Supplements
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