Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more
Company replied
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Review summary
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Reviews shaping this summary
We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more
Company replied
I was disappointed that my order was not dispatched until the day after my preferred delivery date I had chosen, which meant it was late for the occasion I had ordered it for. Also there were no... See more
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The cookie dough pie slices are to die for, highly recommend these! However, the brownies we received were rock hard, more like a biscuit, not what was expected. Overall, we vote 2.5-3/5, if all items... See more
Company replied
Company details
- #42 of 47 best companies in Bakery
Written by the company
About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.
Contact info
Unit 1 A52 Business Park, PE24 4AW, Croft, United Kingdom
- 01754 768120
- customerservices@doughgirl.co.uk
- doughgirl.co.uk
3.9
Great
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Amazing
Amazing! Absolutely delicious and such outstanding quality. Order was packed well and arrived safe and on time. Will definitely buy from again.
7 August 2026
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Awful cookies
Awful cookies, awful packaging and awful customer service.
Avoid at all costs.
13 August 2026
Unprompted review
Reply from DoughGirl
Thank you for your review. We are sorry to hear that you were not happy with your order on this occasion. If you would like any further assistance, please do not hesitate to contact our dedicated Customer Service at team!
Delicious products
Delicious products, will be using again definitely. Order came as expected, well packaged.
10 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Great website
Great website - easy to use to make choices.
Quick delivery and great communication
10 August 2026
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Amazing cake slices
Amazing cake slices. Really difficult to choose which to have. Went down a treat with my family
10 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Delivered late and when it arrived I…
Delivered late and when it arrived I never received the free promo gift for spending a certain amount because apparently I put the code in the notes because there was nowhere else to put it. I raised this with them but all I got was “well you know for next time” poor service to a new customer.
10 August 2026
Reply from DoughGirl
Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. I can confirm that there is a designated 'Discount code or gift card' box at the point of payment that allows you to input promotional codes. The gift message box is shown on the previous page prior to any details for payments being taken. We hope this clears up any confusion.
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Ordered a few times my family loves…
Ordered a few times my family loves them, service 10 product 10😍
10 August 2026
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Late, tasty warmed cookies
Hi. I ordered 3 filled cookies. They were very yummy heated up for 20 seconds. They did however take longer to be delivered than stated and the update was very vague. I did not try any of them cold. I think the pistachio one wasn't as flavour full as the others so DoughGirl may need to improve on that one. I love pistachios. Maybe add more nuts or a pinch of salt or both , maybe couple of unshelled pistachios ontop . Will try pie next time. I dearsay they were a nice treat.
10 August 2026
Reply from DoughGirl
Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!
Ordered in plenty of time for a…
Ordered in plenty of time for a birthday, never arrived. Contacted the store well passed agreed delivery date to be informed they had not been sent out. This was several days after requested date. Poor communication here. They have well and truly lost a Customer, go elsewhere if you actual want products to arrive especially on time. Ordered off another company who guarantee delivery in 3 days from order
17 August 2026
Unprompted review
Reply from DoughGirl
Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. We are taking on all feedback and are working hard on improving our system to notify customers of potential delays. Please contact our Customer Service team via customerservices@doughgirl.co.uk who will assist you as swiftly as possible with a resolution.
What i had delivered was excellent!
10 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Wowzers! ❤️
OMG….these people certainly know how to make a cookie pie!
A gift for a friend, but she let me try some…I can quite honestly say that it is the best Cookie pie I have ever tasted…and I run a cafe where we bake our own cakes!
My go to present for friends now ❤️xx
16 August 2026
Unprompted review
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Delicious and such a variety to choose…
Delicious and such a variety to choose from, everyone seemed to have there favourite flavour! Each slice is packaged up so keeps it fresh - a great idea and avoids waste!
28 July 2026
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Delivery was great and the cookies are…
Delivery was great and the cookies are exactly as described… deluxe
10 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
The Kinder Bueno cookie pie
The Kinder Bueno cookie pie was delicious, it was so filling and I couldn’t finish a full slice.
Sadly some of the toppings came off because Royal Mail were careless when delivering it and placed the box on its side in the porch even though the box was clearly stating it was fragile and stated the correct was to carry and post it.
We will definitely be buying from you again as even though this happened it didn’t spoil our enjoyment of the pie.
11 August 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Ordered two weeks before I needed order…
Ordered two weeks before I needed order for a birthday no notification so emailed to be sent a message about delivery dates not guaranteed no apologies so just cancelled
17 August 2026
Unprompted review
Reply from DoughGirl
Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Please contact our Customer Service team via customerservices@doughgirl.co.uk who will assist you as swiftly as possible with a resolution.
They tasted great but they were all…
They tasted great but they were all damaged in the box.
10 August 2026
Reply from DoughGirl
Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team
So helpful, so delicious.
Made a right mess of my order, paid with my bosses card instead of mine. Phoned the next morning and explained to a lovely lady what a twit I'd been. She was so understanding, cancelled the order, refunded the payment and told me to reorder correctly. I did, and was it worth it? OMG! Yes it was. Never tasted anything like it, so delicious. My granddaughters agreed. Yes, I did share, begrudgingly.
They have put them on their birthday and Christmas lists 😂.
Thank you.
10 August 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Tryed them for the first time no that…
Tryed them for the first time no that great never had much taste to them 2 product arrived with no best before date on them
28 July 2026
Reply from DoughGirl
Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
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