Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more
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Review summary
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Reviews shaping this summary
We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more
Company replied
I was disappointed that my order was not dispatched until the day after my preferred delivery date I had chosen, which meant it was late for the occasion I had ordered it for. Also there were no... See more
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The cookie dough pie slices are to die for, highly recommend these! However, the brownies we received were rock hard, more like a biscuit, not what was expected. Overall, we vote 2.5-3/5, if all items... See more
Company replied
Company details
- #42 of 47 best companies in Bakery
Written by the company
About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.
Contact info
Unit 1 A52 Business Park, PE24 4AW, Croft, United Kingdom
- 01754 768120
- customerservices@doughgirl.co.uk
- doughgirl.co.uk
3.9
Great
854 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Absolutely delicious!
I received my order this morning and I am blown away by the quality! I immediately served up a slice (cookie dough cake with crunchie) to my husband who responded with "The best thing I've ever tasted!" We can't wait to treat the family tomorrow!
The service was excellent and my order was delivered exactly on time. Thank you so much
15 August 2026
Unprompted review
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Arrived very quickly and incredibly…
Arrived very quickly and incredibly well packaged
We decided on the set where you get to choose your slices as this was an alternative to a standard birthday cake and we weren't disappointed
A lot of eating in one slice and filled to the max with it's respective filling
Will buy again ☺️👍
7 August 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Very nice everyone enjoyed it thanks…
Very nice everyone enjoyed it thanks will be ordering again soon didn’t take long to arrive
7 August 2026
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Definitely my go to for a sweet treat…
Definitely my go to for a sweet treat for my family. Totally delicious and great value.
7 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Amazing
Amazing, delicious. I’ve bought before and this time was an office treat. Creme egg cookie pie is the absolute favourite.
7 August 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Really Poor Experience
It was a really poor experience for me as I ordered a cake for my wedding anniversary and it never got delivered. I got a message saying it had been shipped but the tracking info didn't work. It was really disappointing to say to my wife and kids that our special cake is not coming. When I chased it I told it hadn't been picked up by the courier and so delivery will be another couple of days so I cancelled my order.
7 August 2026
Reply from DoughGirl
Thank you for your review. Apologies that you experienced a delay with your order and chose to cancel. We ask that you contact our customer service team at customerservices@doughgirl.co.uk if you would like any further assistance
Yummylicious
I first discovered Dough Girl last year when a friend sent me a birthday box, I was in heaven when opening the box and seeing the huge slices and cookies. So for my friends birthday this month, I sent her a box too. The products are excellent, over indulgent (hell yeah!) and delivered on time. Thank you Dough Girl 😊
7 August 2026
Reply from DoughGirl
That's got to be the sweetest review! We are elated to hear that you enjoyed your order and look forward to your return custom in the future!
Not Impressed
My first experience with dough girl and unfortunately not a very good one. Delivery was expected on Saturday so we could take with us as were going away. We waited until Monday and delayed our trip. Tracking number provided was useless and invalid. Eventually we left late for our trip and the delivery arrived on Tuesday. We were not home. We were unable to taste the goods despite having paid almost £35. Preferred dates should not be an option if you are unable to deliver on selected dates. I will not be using dough girl again.
7 August 2026
Reply from DoughGirl
Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Unfortunately, we do not guarantee delivery dates which is why these are listed as 'preferred' dates only. This information appears in a pop up prior to payment and an order cannot be processed without this being accepted. Please contact our Customer Service team via customerservices@doughgirl.co.uk who will assist you as swiftly as possible with a resolution.
Absolutely amazing
Every bake is so so good every time never fails.
We have ordered a few times now and every time they have been delishis.
Honestly so good I now order when I have family coming over so they can have some aswell even thou I never want to share
7 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Damaged items, poor customer service.
Timing of this couldn’t be perfect. My items arrived damaged, ironically I also ordered a wonky box and they came in better condition than the ones I paid full price for.
After emailing them photos the first response was ‘have a free slice for future orders’ which is absolutely laughable if they think I’m ordering again.
They have now come back and offered 50% refund on the affected items which I’ve accepted.
Very poor customer service, won’t be ordering again.
To add, customer service hasn’t provided a full solution, they have offered a discount but despite a number of emails asking, they cannot confirm how much will be refunded. Apparently the customer service team doesn’t know, only the refunds team no. What sort of shambolic organisation are you running here?
7 August 2026
Reply from DoughGirl
Thank you for your review. Apologies that you experienced issues with your order. We can see that the issue has been reported to us and our customer service team have provided you with a resolution.
If you need any further assistance, please email us via customerservices@doughgirl.co.uk
Wow!
Wow! This is by far the best company I’ve come across so far. I’m not even upset by the amount of lb’s I’ve put on eating these cookies 🙄😂
I highly recommend you give them a try. We’ve been warming the slices up and serving with ice cream as a pudding- I suggest you hide anything with Biscoff in though as they’re not for sharing, they’re pure gold, designed for your hips and your hips only 🤣
6 August 2026
Reply from DoughGirl
That's got to be the sweetest review! We are elated to hear that you enjoyed your order and look forward to your return custom in the future!
Amazing and beautiful
Amazing and beautiful , very tasty too
Thank you so much defiantly buy again 10 out of 10 🥰❤️🥰😘🥰🥰
6 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Great quality and service
6 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Reply from DoughGirl
Thank you so much for your review, can we possibly tempt you into a sweet 5* review?
Great website used a few times now…
Great website used a few times now mainly for gifts and they are just delicious great prices lovely packaging great company
6 August 2026
Reply from DoughGirl
That's got to be the sweetest review! We are elated to hear that you enjoyed your order and look forward to your return custom in the future!
Reply from DoughGirl
Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team
Reply from DoughGirl
Thank you for your review! We are so pleased that you loved your order :)
Highly recommend
Highly recommend, we loved everything single cake and slab we ordered, tasted delightful
3 August 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
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