I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
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Review summary
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I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more
These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more
Company details
- #12 of 26 best companies in Water Filter Supplier
- #61 of 133 best companies in Appliance shop
- #1 of 2 best companies in Drinking-Water Fountain
- #8 of 15 best companies in Water Purification Company
About Doulton Water Filters Ltd
Written by the company
About Doulton Water Filters Ltd
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Contact info
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
4.6
Excellent
1k reviews
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Replied to 92% of negative reviews
Typically replies within 48 hours
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very quick efficient service and great…
very quick efficient service and great water filters.
30 May 2026
Fast shipping and everything was easy…
Fast shipping and everything was easy to assemble with clear instructions. Notice an immediate improvement to our water quality!
19 May 2026
Good original product delivered oromptly
Good original product although has got relatively expensive since we installed the system 9 years ago
31 May 2026
Wanted to upgrade from a plastic jug…
Wanted to upgrade from a plastic jug water filter and decided on this one. Also purchased the stand and stainless steel tap. Delivery was very quick. All arrived very well packaged. Straightforward to assemble. My version needed 3 rounds of filling and throwing the water away. Do not panic as the first and second times take hours to filter through. The third was quicker and then once I was able to start using the water it filters through much quicker. Did a blind tasting with my granddaughter to see if she could guess which was which. Not that difficult really as the filtered water is so much nicer. Very pleased with my purchase.
30 May 2026
Excellent water filtration
I purchased the 8.5 litre British Berkefeld stainless steel gravity water filtration system which comes with the Doulton ceramic filters. It arrived securely packaged with full instructions for what was a very easy set-up process and you can apply for a free 5 year extended warranty. I also ordered the stainless steel tap and stand, both are which are very useful add-ons. The SS tap is better quality than the standard plastic one and the stand adds height to make pouring easier. The filtered water is excellent. It tastes clean, but retains the subtle sweetness of the natural minerals. This is one of the primary reasons I chose this over reverse osmosis as I found the taste from that to be flat and sterile. I also wanted to reduce plastic use as much as possible. Very easy to clean and maintain. Should last a lifetime.
26 May 2026
Unprompted review
I love my filter
I love my filter! I have been searching online for a long time trying to choose the right system for me and I eventually chose the Berkefeld gravity filter. The water tastes great. The quality and look for the filter is top.
29 May 2026
Excellent product.Regular subscription…
Excellent product.Regular subscription delivery.Makes it a little bit cheaper.
9 March 2026
Good service
I get regular emails with special offers. I get my water filters every six months with an email to remind me that they are due to arrive and then my payment will be made automatically. This ensures I do not forget to change the filters at the correction time.
27 May 2026
Where is the dalivery!
Where is the delivery!
what delivery company?
why use a different email than the one I gave? One I use for paypal.
why do I need tu install an app to discover where my parcel is!
why bombard me every few days with emails.
rubbish service.
28 May 2026
Reply from Doulton Water Filters Ltd
Thank you for your feedback. We are sorry to hear that you were unhappy with your delivery experience.
We understand how frustrating it can be when tracking information is unclear or when delivery communications do not arrive as expected. The email address used for order updates is taken directly from the details entered at checkout, and our courier notifications are generated automatically based on the information provided with the order.
We can see that your order has now been successfully collected and received. We appreciate that the communication and tracking process did not meet your expectations on this occasion, and we will take your comments on board as we continue to review our customer experience.
Good service
12 May 2026
Good products and customer service
Good products and customer service who resolved all my queries on filter and tap.
Would recommend.
3 June 2026
Unprompted review
Great quality
26 May 2026
The receptionist was very kind and…
The receptionist was very kind and knowledgeable
2 June 2026
Unprompted review
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