Down To Ground Reviews 

440
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers are highly satisfied with the product's quality and effectiveness, frequently noting significant improvements in sleep patterns, reduced body aches, and increased energy. They appreciate its design and how well it performs as advertised, positively impacting their daily lives. Conversely, a small portion of people felt the product was ineffective, reporting no benefits for sleep or pain relief. Several reviewers found the grounding effect ceased when a bed sheet was placed over the mattress cover. Some customers also considered the purchase a waste of money, expressing frustration with return policies for opened items.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and love for the... See more

Quality

Reviewers mention positive feedback about quality, with many noting that the products are well-made and... See more

User experience

People report ambiguous experiences with user experience, with many finding the products easy to set up and... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and timely,... See more

Price

Consumers find price to be ambiguous, with some reviewers feeling the product was worth every penny and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a lot of pain after a riding accident. So much better after 2-3 nights on the grounding mattress cover. However, the biggest difference was that I had breast cancer last year and had lymph nodes r... See more

Company replied

Rated 4 out of 5 stars

Have been using down to ground mat on our Queen size bed fit perfectly and stays in position.Changes to sleeping patterns has improved , fall to sleep faster and stay longer in deep sleep patterns. I... See more

Company replied

Rated 5 out of 5 stars

Well now have been using the ground mattress cover for about 3 weeks . Im not a great sleeper very restless an also light sleep. Most nights I’m lucky if I get 5 hours. Thou coming into week 3 I’m... See more

Company replied

Rated 5 out of 5 stars

After using a silver thread sheet for months, we found it wasn't working, so we ordered the Grounding mat. From day one we noticed a difference, better sleep, much deeper, less pain upon waking up, n... See more

Company replied


Company details

  1. Wellness Programme
  2. Home Care Service

Written by the company

At Down To Ground, you will find the world's best indoor grounding products that will help you reduce your pain, decrease your inflammation, improve your sleep and much more so you can wake up feeling incredible! With no extra effort. Experience the healing power of earthing with Down To Ground. Transform your sleep and well-being through our scientifically-proven, indoor grounding products designed to reduce pain, inflammation, and improve sleep quality. Shop now to bring the earth's healing energy right into your home! Get grounded and stay grounded. Your body and mind will thank you.


Contact info

4.1

Great

TrustScore 4 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(440)

242 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality plus

The quality of the down to ground earthing sheet is fabulous. I have been using earthing sheets since 2019 so I can't talk about me sleeping any better. I will go on about the quality the quality is next to none. I love the fact that you don't put it in a washing machine you wipe it down with a damp cloth and a bit of natural cleaner.

2 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Fiona, thank you for your feedback! It means a lot, especially coming from someone with years of experience using earthing sheets. We’re really glad you’re enjoying the quality and the ease of care, and we appreciate you taking the time to highlight that.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

Stellar product

I purchased this mattress cover based on the ad that it didnt need to be washed and it was better than sheets which I tried in the past and found out the life span of the sheets is at most 6 months. Since using the mattress cover in the last month- my sleep has improved. I am a 68 year old male that spends every day on my feet for my job and work out about an hour and a half every morning. I used to get up to use the bathroom on average about three times a night and since using the mattress cover I go maybe twice at most but usually once. I do feel a difference and it is not placebo. I have been a holistic health practitioner for most of my life and I know a scam when i see one. This is not. Yes it took a long time to receive because it was shipped from China but that doesnt mean it was from some back alley in Beijing but from Australia via China. Since purchasing I have noticed that there are other brands that look very similiar and may be so but the claims and dedication that down to ground offer is what made me pick them as my choice. I am fully satisfied with my purchase and look forward to using it every night. It puts me in comfort zone that is very soothing. I have been a life long meditator and have all sorts of things in my room- EMF protectors, crystals, red light therapy, but this makes me feel better and different than anything else i have tried in my 68 years on this planet

4 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Dane, thank you for your feedback! Your experience and perspective truly mean a lot to us, especially given your background in holistic health.

We’re really glad to hear the mattress cover has improved your sleep and nighttime routine, and that it’s providing a sense of comfort and grounding that feels genuinely different for you. Your thoughtful reflection and openness help others understand what to realistically expect, and we’re grateful you chose Down To Ground.

Wishing you many more restful nights, and thank you again for your trust and support.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

Since using our grounding mattress…

Since using our grounding mattress cover, my husband and I have been sleeping better and not waking up as frequently. It has been a big improvement and working better than the grounding bed sheet we previously used.

23 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Lisa, thank you for your feedback! We’re so glad you and your husband are sleeping better and waking up less. It means a lot to know the mattress cover has been such an improvement for you. Thank you for sharing your experience.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

It’s top quality looking and it feels…

It’s top quality looking and it feels as though it’s working for me. Will it last a long time? Idk but it sure looks and feels it will. It took a while coming to me but it was acceptable in regards to shipping time

3 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Randy, thank you for your feedback! We are so happy to hear our product feels high quality and that it’s working well for you.

With proper care, it’s designed to last a long time, and we appreciate your patience with the shipping. If you ever have questions about care or setup, feel free to reach out.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

The mat stays in place

The mat stays in place. Sleeping well with fewer aches and pains.

2 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Audrey, thank you for your feedback! We are so happy to hear the mat stays in place and that you’re sleeping better with fewer aches and pains. Thanks for sharing your experience, it’s wonderful to know it’s making a real difference.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

My sleep is much better and this…

My sleep is much better and this addition has made a big difference
As a complimentary health practitioner I have taken many steps to improve my sleep and this has really made a big difference.

2 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Carolyne, thank you for your feedback! It means a lot to know this addition has made such a noticeable difference in your sleep, especially with your background as a health practitioner. We're so glad it’s helping, and we truly appreciate you taking the time to let us know.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

So I thought grounding was total BS

So I thought grounding was total BS. Then I saw some info from a source I trust that said it was legit. So I bought a cheap grounding sheet to test and it worked. Then I bought the DTG pad because it will last longer than a sheet you have to wash more often. I could literally tell a difference the first night. I don't know how it works, but it does. I sleep deeper, dream more, and am more refreshed when I wake up.

1 December 2025
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Ben, thank you for your feedback! We love hearing stories like this, especially from people who started out skeptical and decided to test it for themselves.

It’s amazing to hear that you noticed a difference from the very first night, and that you’re sleeping deeper, dreaming more, and waking up feeling refreshed. You’re absolutely right that many people don’t need to fully understand how grounding works to experience the benefits.

We really appreciate you taking the time to share your experience, and we’re so glad the pad has been a good long-term option for you. If you ever have questions or need support, we’re always here.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

I fall asleep faster and sleep deeper…

I fall asleep faster and sleep deeper since using this mattress cover. I have a wound on my ankle that hasn't healed in 6 months. After 2 weeks, it is almost completely healed. The only drawback of this mattress cover on my bed is trying to find room in the bed for me as my dogs absolutely love sleeping on the bed now...:)

1 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Anne, thank you for your feedback! We’re thrilled to hear that you’re falling asleep faster and sleeping more deeply, and it’s wonderful to hear about the improvement with your ankle as well.

And we love the part about your dogs 😄 It sounds like they’ve decided the mattress cover is theirs now too.

We really appreciate you taking the time to write in and share this, and we’re so glad the product is making a positive difference for you. If you ever need anything or have questions, please don’t hesitate to reach out.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

Better sleep

I have been sleeping much better and feel that my body is not as achy in the mornings when I get up.
Hoping that the longer I use the grounding sheet, my health will improve more.
Thank you

1 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Joanne, thank you for your feedback! We’re really happy to hear that you’re sleeping better and feeling less achy in the mornings. That’s wonderful progress.

Many people find that the benefits continue to build with consistent use, so we hope you continue to notice even more improvements over time.

Thank you again for your kind message, and please feel free to reach out if you have any questions or need support.

Thanks,
The Down To Ground Team

Rated 1 out of 5 stars

I ordered a grounding mat over five to…

I ordered a grounding mat over five to six weeks ago. I still haven't received it. I've watched my purchase literally bounce around the world, sitting for weeks in certain depots with in Australia, obviously lost. I have reached to the company on several occasions to request a refund, and only received a AI generated response. Customer care is disgusting. I think its a con.

1 February 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Sara, thank you for your feedback! We are truly sorry for the delay and the frustration you have experienced. We understand how upsetting it is to see a package stuck in transit for weeks, and we're sorry that our previous responses did not meet your expectations.

Please check your email. We have sent you alternative options for your order.

Looking forward to your response.

Kind regards,
The Down To Ground Team

Rated 1 out of 5 stars

DISSATISFIED…..I was under the impression that the…

I was under the impression that the mattress pad I bought for $170.00 was very helpful for sleep. I studied testimonials, read the information carefully which looked like it was scientifically researched. I was also under the impression that it was returnable if it did not meet my expectations. I gave it a full month trial and noticed no difference in my sleep issues. When I asked to return it, I was given a quote for a much reduced price. As far as I’m concerned it did nothing for my sleep and the promise I read in the ad was “satisfaction guaranteed”

30 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Monica, thank you for your feedback! We're really sorry to hear that the grounding pad did not meet your expectations, and we understand how disappointing that must feel after a month of use.

We would like to clarify that grounding is not a targeted or linear solution, meaning the effects can vary widely from person to person. Some people notice improvements in sleep quickly, while others may experience benefits in other areas such as reduced pain, stress relief, or better overall well-being. Because the response is not always directly related to sleep, it may not show up in the way you expected.

Regarding returns, unfortunately we cannot accept used items due to our strict hygiene standards. This is why we are unable to process a full refund for a product that has been used. However, we are always open to exploring a partial refund as a gesture of goodwill. Please let us know if that works for you and we will gladly process the refund.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

Love It!!!

I was surprised and blessed to see how quickly they shipped the mattress grounding pad! My husband and I hooked it up and the very first night I slept all night long! Unheard of! The pain in my hands and his back have all but disappeared. I'm totally sold on this product and love the fact that it grounds us while we sleep. I will be a life long customer!!!

30 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Janice, thank you for your feedback! We are truly delighted to hear that the grounding pad made such a difference for you and your husband so quickly.

It’s wonderful to know that you both slept through the night and that the pain in your hands and his back has significantly improved. That is exactly why we do what we do. :)

We are honored to have you as a customer and look forward to supporting you for many years to come.

Thanks,
The Down To Ground Team

Rated 5 out of 5 stars

Best investment

The mattress cover is just as advertised. My sleep and overall rest is improved after taking all sorts of other supplements and gadgets

29 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Dane, thank you for your feedback! We’re really happy to hear that the mattress cover is working as advertised and that your sleep and overall rest have improved.

It means a lot to us that it has helped you, especially after trying other supplements and gadgets.

If you ever have any questions or need support, feel free to reach out.

Thanks,
The Down To Ground Team

Rated 2 out of 5 stars

Beware!!!

Beware!! They are no help if there is a problem. I never received my ground pad due to shipper error. I contacted Judy at Down to Ground customer service and was told it was not their fault and there was nothing to be done.

18 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi CL,

Thank you for your feedback. We're really sorry to hear about this experience, and thank you for bringing it to our attention. We absolutely want to make this right.

Please email us back at your earliest convenience, and we’d be happy to review your order and resolve the issue for you. We truly want to ensure you receive your product or receive a proper refund or replacement.

Thank you for your patience,
The Down To Ground Team

Rated 4 out of 5 stars

Helps a little

The mat was easy to put on with some help from my husband. I have been sleeping well with the mat and my joint pain seems to be lessening a little. I haven't used it quite a week yet. I hope my pain grows less as time goes on.

26 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Stacey, thank you for your feedback! We’re so glad to hear the mat was easy to set up and that you’re already sleeping well with it. It’s also great to hear your joint pain is beginning to lessen, even after less than a week of use.

Many people notice gradual improvement over time, so we hope you continue to experience more relief as you keep using it. Please feel free to reach out if you have any questions or need support along the way.

Thanks,
The Down To Ground Team

Rated 1 out of 5 stars

False Advertising!!

The mattress cover doesn't work - I have been using it for over a year as directed and even though it's not helping, they wont even offer a partial refund. PLEASE note that once you have used it, even it it's only once, they will not refund you due to it being used. It's not possible to try it out and see if it works, then it doesn't and then you ask for a refund as it's not doing the things they claim. So, if their product doesn't work, you cannot get a refund. What rubbish! Not only that, they are refusing to refund everyone who has found it doesn't work - take not of their responses to negative reviews whereby they say there are a lot of variables etc etc. DO NOT BUY THIS PRODUCT! For the simple reason that if it doesn't work for you they will REFUSE TO REFUND YOU!!!

26 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Fiona, thank you for your feedback!

We’re sorry to hear that the mattress cover did not work for you, and we understand how frustrating it is when a product does not meet expectations.

We want to clarify that our return policy does not allow refunds for used items due to strict hygiene standards. This is not intended to be misleading, but rather a measure to ensure safety and hygiene for all customers. We understand that this makes it difficult to “try before you know,” and we appreciate your perspective on this.

Grounding products can vary in materials, construction, and individual response, so results may differ from person to person. While many customers experience benefits, others may not notice the same effects due to personal factors or differences in setup and environment.

Although we cannot offer a refund for used items, we are open to discussing a goodwill solution in certain cases. If you’d like to reach out directly, we’d be happy to review your situation and see what we can do to help. Please email us at support@downtoground.co.

Thank you again for your feedback, and we’re sorry for the disappointment you’ve experienced.

Kind regards,
The Down To Ground Team

Rated 5 out of 5 stars

I recommend Down to Ground to my acupuncture patients to treat insomnia and pain

No one wants to be taken for a ride, especially when it comes to one's health. I am pleased to report that the Down to Ground mattress cover is everything I hoped for, and more. I'm a Licensed Acupuncturist and quite aware of what "Qi" or energy feels like. During the first night of using the mattress cover, I experienced a subtle, comforting tingling. I woke up fewer times than normal and definitely experienced deeper sleep. In the weeks since, I've noticed improved healing regarding a stubborn neuromuscular injury -- a decades old chronic condition -- as a result of radiation and chemotherapy for cancer. When I had to leave town for a few nights last week, I wondered if I'd lose the benefits of the grounding cover. The first two nights away I didn't sleep as well, and by the third night, the neuromuscular pain had returned - close to what it'd been before using the cover. Fortunately, the advantages I'd gained returned in just one night's sleep on the grounding cover. In the future, I will consider bringing the mattress pad with me when I travel.
Many of my acupuncture patients complain of waking up tired and in pain. Now that I've researched the NIH studies on grounding therapy and tested the Down to Ground mattress cover personally, I'm recommending it to them -- and to you -- with confidence. Here's to your better health.

25 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Lisa, thank you for your feedback! We truly appreciate your trust and are honored to hear how much the mattress cover has helped you.

It’s wonderful to know you experienced deeper sleep and improved healing from a long-standing neuromuscular condition. Your story about the benefits returning after just one night back on the grounding cover is especially powerful, and it really highlights how meaningful consistent grounding can be.

We’re also grateful that you’re recommending the product to your acupuncture patients and that you feel confident doing so. That means a lot to us, and we’re thrilled to support you and your patients on their wellness journeys.

Here’s to your continued healing and better health, and thank you again for sharing your experience.

Thanks,
The Down To Ground Team

Rated 4 out of 5 stars

Have been using down to ground mat on…

Have been using down to ground mat on our Queen size bed fit perfectly and stays in position.Changes to sleeping patterns has improved , fall to sleep faster and stay longer in deep sleep patterns. I am currently training 4 days a week on water ( Dragon Boating) averaging 9km in distance. I no longer wake up stiff and sore in the morning, feeling rested and ready for the day. Have recommended this product to the rest of my team as we are all over 60plus. Thank you for this product

25 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Christopher, thank you for your feedback! We’re thrilled to hear that the mat fits your queen bed perfectly and stays in place. It’s amazing to hear that your sleep has improved, and that you’re falling asleep faster and staying in deep sleep longer.

We’re especially glad to hear that your morning stiffness and soreness have reduced, especially with your impressive training routine. That’s fantastic progress, and we’re honored that you feel rested and ready for your day.

Thank you also for recommending the product to your team. We truly appreciate your support and are so happy to be part of your wellness journey.

Thanks,
The Down To Ground Team

Rated 1 out of 5 stars

No good

No good, it never helped and in fact my husband got a pain in his neck which he never had before

25 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi Mrs Finglass,

Thank you for sharing your experience, and we're sorry to hear that the product did not help and that your husband experienced new neck pain. That must be frustrating and concerning.

While grounding is generally well-tolerated, some people may experience an adjustment or detox response when they first start using it. If symptoms persist or worsen, it’s important to stop using the product and consult a healthcare professional.

We’d like to help you further if you’re open to it. If you’d like, please share a few details such as how long you used the product, where it was placed, and whether the outlet was properly grounded. This will help us understand what might have happened and how we can support you. Please email us at support@downtoground.co.

Kind regards,
The Down To Ground Team

Rated 1 out of 5 stars

This company’s products don’t work!!!

I’ve had several grounding products from different companies (Grounding Co) in the past and they have all worked . I had such great results I told friends and family about grounding. However, when I received a mattress mat from this company my results vanished. It doesn’t work. On their advertisements they claim free returns. The fine print says the product must be unopened to return. How are you supposed to know if it works if you don’t try it? I’ve sent several email requests for a refund with zero results. Complete waste of money.

24 January 2026
Unprompted review
Down To Ground logo

Reply from Down To Ground

Hi there,

Thank you for sharing your experience, and we're sorry to hear you haven’t had the same results with our mattress mat. We truly appreciate you taking the time to reach out and for the support you’ve shown by recommending grounding to friends and family.

Grounding products can vary in materials, construction, and design, which can lead to different experiences for different people. Even when the same concept is used, the feel and effectiveness may not be identical across brands. This is why some users may notice strong results with one product and not the same effect with another.

Regarding returns, our policy requires that products be unopened or unused to be eligible for a return due to strict hygiene standards. We understand that this can feel frustrating because you can only know if it works after trying it. While we cannot accept used returns, we still want to help make this right.

Please reach out again and we can explore options, including a partial refund as a gesture of goodwill. Please email us at support@downtoground.co.

Kind regards,
The Down To Ground Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look