Downtown Stores Reviews 

Took delivery of settee and reclining chair . They were delivered on time and the delivery men were polite and helpful
Everything was carried efficiently and carefully , very satisfied .

I ordered online and found the website easy to use. The goods were as described and arrived on time.

Fantastic delivery guys,worked hard to get our King size bed up our stairs,assembled quickly and effectively,pleasant manner,polite and professional.

Excellent as always, sofa came early, old one removed and new one delivered and fitted together. Superb service.

Received first class advice on curtain material, sizing and fitting. Curtains were made quickly and to an excellent standard. Fit and finish were perfect.

The item arrived on time, I had not ordered from Downtown Stores before, but I will be sure to look at them next time I want to order something as I found the prices were very competitive and delivery was quick with regular email updates.

My first order arrived broken, I contacted Downtown and they sent me a replacement very quickly without any fuss. I must say I was very impressed with this company and would highly recommend. Very happy customer.

Just made amazing purchase through Downtown Boston. Service from Gary and Meashelle has been exceptional throughout. Seen Gary now a few times looking at various sofa’s, nothing too much trouble, showed extreme patience and has excellent product knowledge. Needless to say went back today and completed purchase with Gary, two extremely happy customers. Also was helped by another extremely helpful team member Sue who sold us curtains that were the perfect match. All in all exceptional experience , looking forward to delivery date and will update with delivery experience. Many thanks to Gary, Meashelle and Sue

Extremely helpful staff who helped me find the right components for an unusual order.

Bought a double reclining bed 6 months ago which wore and went soft and saggy far too quickly. Downtown allegedly called us 8 times to arrange for a third party assessor to visit but mysteriously I only had one missed call...Assessor finally came to check it approx 6 weeks after our initial complaint only to say this saggy blancmange of a mattress is fine (despite many reviews of Highgrove beds having the same issues as ourselves. I have Parkinsons disease and degenerative spine problems so needed a decent firm bed and this bed was sold to us as suitable. I can't sleep on it and certainly can't get out of the thing, currently sleeping on the floor and my back problems are now far worse. Looks like about £800 worth of mattresses will be heading straight to landfill.

From the help whilst deciding which bed, mattress and headboard, the administration which the lady helped me with and right through to delivery taking the old and setting up the new bed was very polite.

The pillowcases were just what I wanted

The lowest price I found after extensive searching and delivered promptly and very well packed.

I bought a Maine swivel recliner & footstool in the sale
With an extra 5% off, online shopping. What a bargain!
Similar chair in a Newark store would have cost over £600 more (the footstool was an extra £200) for the same.
Have given 4* as collected myself (to save £45) and also had to put it altogether myself.

Wonderful helpful staff and delivery.
Beyond my expectations. A pleasure to deal with this company.

Delivery, service n product spot on

We ordered a bed and mattress from downtown Grantham
Delivery date was send and the guys Sam and Jim arrived promptly on the date of delivery.They wear extremely polite and fitted the bed and took away the old divan and mattress and all packaging.
They worked very quickly and efficiently so they should be complimented of their good manners and service
Kind regards
Mrs L Redman

Both rugs arrived promptly and look lovely.
Really happy with price, service and goods

We were looking for a new sofa and we found the perfect Saddler at Downtown at Grantham. The staff were very helpful. The sofa was delivered and was well protected against the weather and transport. 2 gentleman carried it in, despite being a tight fit (well done guys).