Great company. Not going to lie,I'd never heard of them before. Was needing to get Sylavanian families small raspberry cottage to add to the other cottage, and this was the only place that sold it! T... See more
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Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more
Buying my new sofa from Downtown has been a really pleasing experience from start to finish. Every member of staff were super professional, informative and helpful. I was kept abreast of deliveries r... See more
As always, great service from Downtown. The Rauch sliding drobes I bought were of an amazing quality. It was the expensive range and it shows. The soft close chest of drawers though that fits inside... See more
Company details
- #7 of 22 best companies in Department store
Contact info
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, United Kingdom
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Very Disappointed.
Very Disappointed.
Waited 5 months for the sofa.
No updates within 5 months .
Went to the store in Grantham where ordered to ask if it was still ordered .
Then an email stating rest of payment or no sofa . First communication in 5 months .
Payed , delivery within 3 days as already item arrived , email said they would ring day before for slot .
No phone call !!!!.
Turned up and box was open !.
Thought after 5 months sofa made in uk
Box stated from China !
Will not order again.
26 May 2026
Reply from Downtown Stores
Dear Carmela,
Thank you for taking the time to share your feedback. I am genuinely sorry to hear that you were disappointed with your experience, and I appreciate the opportunity to respond to your concerns.
Your order had an estimated delivery timeframe of 18/05–25/05 and arrived with us on 21/05, within the advised lead time. We would normally only contact customers prior to receiving the goods if there is an issue affecting the order. As is standard practice, we contacted you when the item arrived with us and was ready for delivery, full payment is required before goods can be dispatched, which is why we requested the outstanding balance at that stage. Once payment was received, the delivery was booked into the first available delivery slot.
I appreciate your disappointment regarding the length of time taken for the sofa to arrive. The sofa you ordered is manufactured in China, which contributes to the longer lead time. This leadtime is detailed on the product page and reflected in the estimated delivery times provided at the point of purchase. However, I am sorry if there was any confusion regarding the country of origin or if your expectations differed from the information provided.
With regard to the delivery, our records show that a text message was sent on 25/05 confirming a delivery slot of 10:00am–12:00pm. I know that this may have been frustrating if you were expecting a phone call, and I am sorry if the text notification was not received.
I am also sorry to hear of your concerns regarding the condition of the packaging on arrival. While the packaging can occasionally become marked or opened during transit and handling, I understand how this may have caused concern after such a long wait. Your comments have been noted and will be shared with the relevant teams as part of our ongoing efforts to improve the service we provide.
Thank you again for your feedback. Whilst I am sorry that your experience did not fully meet your expectations, I do hope you are enjoying your new sofa.
Kind regards,
Tracey
Downtownstores.co.uk
I have enjoyed a pleasant and personal…
I have enjoyed a pleasant and personal service on purchasing an item of furniture recently.
I'm delighted not only with the goods themselves but also with the buying experience, the support generally and topped off with the two really-helpful delivery guys
2 June 2026
Unprompted review
Was asked to fit carpet in the…
Was asked to fit carpet in the afternoon turned up at 10.30 . Unable to open one of the two doors fitted up to . This used to be dealt with by fitters included in fitting or extra cost . Worth considering offering this again as some customers aren’t capable of dealing with it.
1 June 2026
Unprompted review
Reply from Downtown Stores
Hi Robert
Thank you for sharing your feedback on the in-store service for carpet fitting.
We are not sure if you have passed this on directly to anyone via email, or in-store, but we will forward your review on.
Kind regards
Ben
Downtown Stores
Very helpful salesman
Very helpful salesman. No pressure to buy. Everything clearly explained.
13 May 2026
Unprompted review
Good price. Nice items.
Found the items we wanted on a good offer on Downtown. They communicated about shipping and two of the items were delivered well packaged. They look good and we are anticipating the final item once it’s back in stock.
15 May 2026
Great experience buying sofas
What we found unique was we could walk into the store and buy 2 sofas and have them delivered within days. Most other retailers you are waiting weeks
23 May 2026
Unprompted review
Easy exchange of rug purchased on-line
Ordered a rug on-line which arrived quickly and well packaged. However when I put it in my lounge I decided I had made a mistake with my colour choice. I called Downtown to enquire if I could bring it back to store and exchange for different colour. Everyone I spoke to was extremely friendly and helpful and I was advised I could exchange at store. Once at store, the representatives in the carpet/rug department were also friendly and helpful, nothing was too much trouble. A very pleasant experience and easy, trouble-free exchange. Would definitely recommend Downtown and will be back for future purchases! Thanks very much 😊
22 May 2026
Very happy with our new 3 piece suite from Downtown
Recently bought a 3 piece suite from Downtown and excellent experience from start to finish. Lots of relevant advice from the sales people with absolutely no pressure to place an order.
Ready slightly earlier than expected. Delivery arranged smoothly with notification of 2 hour timeslot received 24 hours in advance. Careful and friendly delivery staff who took time to make sure it was all installed correctly and we understood exactly what we'd purchased.
All in all a great experience and very happy with our new suite (apart from our cockapoo who isn't quite sure about it just yet.....)
28 May 2026
Unprompted review
A very positive experience.
Pleased to find that a chair I had been watching for several months had been reduced to a level I could not ignore!! Sales staff were their usual friendly selves and made the purchase an almost pleasant experience!! Delivery was punctual and the delivery team were courteous and careful, as usual. Overall a very positive experience and I feel sure will be purchasing there again soon.
24 May 2026
Unprompted review
Superb service - one of the best ever
After purchasing a 3-piece suite, unfortunately a fault occurred but Oldrids did not hesitate to replace it for us after just over a year. Mick and his assistant were so careful and kind. Their service was above and beyond - very pleasant and efficient - thank you so much to them both.
29 May 2026
Unprompted review
Very good service very helpful…
Very good service very helpful assistant 👍 did her best to get me the items I requested 😀
21 May 2026
Really pleased with these cake…
Really pleased with these cake decorations. Saves a lot of time and love the ideas.
5 May 2026
Easy to place order & pay (not always…
Easy to place order & pay (not always the case). Quick & efficient delivery - I'm right down on the south coast & it arrived within 3 days. I'd be very happy to use Downtown again.
20 May 2026
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