I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... See more
I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... See more
Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... See more
Company details
Information provided by various external sources
Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.
Contact info
Wells Street 79, W1T 3QN, London, United Kingdom
- downyourhighstreet.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and arrived quickly
Excellent prompt service
Excellent prompt service. I will definitely use this website again.
easy for ordering kepted up todate…
so easy for ordering kepted up todate on when goods were being delivered very good service
Fantastic shopping experiene
Fantastic shopping experience from DownYourHighStreet.
Fast delivery and well packaged. There was an issue with one of the items but after reporting this they sent out a replacement item the following day.
Communication throughout has been excellent. Will definitely be using DownYourHighStreet again.
Highly recommend using a down you high…
Highly recommend using a down you high street. So many things to chose from and super helpful people to help with any problems. I will definitely use them again and highly recommend them to anyone looking for something.
Fast delivery great product
Rapscallions!!
Order cancelled after 25mins of invoice to what I can only describe as an error on DYH part, To be told the item is out of stock is just a big lie and after they noticed the mistake they have made.
I have been in contact with the seller who has assured me that the item is in stock and is still showing on the DYH website as in stock and at the price I purchased at.
No refund has taken place for the monies taken. Bloody rapscallions!!

Reply from DownYourHighStreet
The best customer service I have…
The best customer service I have received online before they went above and beyond to help me *****
Very keen to sign you up but support is…
Very keen to sign you up but support is very poor. Not sold one thing.

Reply from DownYourHighStreet
Found the website when searching for…
Found the website when searching for ground coffee. Really happy with the selection, which all came from the same store. Easy to order and pay. Good choice of products so I'll definitely use the website again.
Poor experience
I ordered a product on Thursday 16th April. On the same day I received a confirmation email from DYH to state that it had been processed followed by one on Monday 20th to state that the retailer had shipped my order. I also received emails from the retailer and the courier to confirm this. The next day I had an email from DYH to say the order status had changed to refunded. I logged an enquiry with customer support to ask why I had conflicting emails and they said they would contact the retailer. I have sent further emails to DYH with a tracking number which they might find helpful and also pointed out that the goods were still available on their website to which I have had no reply. Seven days on from my initial response from customer support and I have heard nothing more. I guess I wait for a refund but will not use this company again.

Reply from DownYourHighStreet
Poor service from Kooks Unlimited
Poor service from Kooks Unlimited. Cup & Saucer delivered broken due to being very very badly packaged. Store itself were quite difficult to deal with but Robyn at Down Your High Street resolved the matters for me & refunded without quibble. DYHS as a trading platform is a great idea but in this instance was badly let down by the retail store I had bought from

Reply from DownYourHighStreet
Beautiful dress received well packaged
Beautiful dress received well packaged. Excellent communication.
Very very good experience my product…
Very very good experience my product even arrived gift wrapped , really impressed. Super quick delivery too. Will definitely use this friendly service again
Esay to order pay and delivered quickly…
Esay to order pay and delivered quickly product as on the web site
Very good quality...delivered…
Very good quality...delivered quickly..will recommend you to friends and family
Top 10 Independent Boutique in the UK on DYHS
I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence.
Our boutique was selected and recently featured on ITV's Lorraine programme "Top 10 Independent Retailers" with Stylist Mark Heyes.
This has exposed us to new customers from around the whole UK, and showcased our brands. The phone has not stopped ringing, orders and enquiries just keep coming. Search for Experience Boutique on DYHS to find us, we are proud to be a third generation family business.
Shop indie it means a great deal.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







