DownYourHighStreet Reviews 

224
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... See more

Rated 5 out of 5 stars

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... See more

Rated 5 out of 5 stars

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... See more

Rated 5 out of 5 stars

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... See more

Company details

  1. Online marketplace
  2. Childrens Toy Store
  3. Toy shop

Information provided by various external sources

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

224 reviews

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No history of asking for reviews

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3.6

All reviews

(224)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience ordering from…

I had a great experience ordering from Galio jewellers on Down Your High Street. Delivery was quick and well packaged. Great to find an independent jewellers via this website that I wouldn’t have known about before.

22 February 2021
Unprompted review
Rated 1 out of 5 stars

Item still not received

Item still not received. I wanted to support local shop keepers instead of buying from Amazon. Really disappointed. Ordered on the 11th Feb.

21 February 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Jane,
We apologise your experience hasn't been what we had hoped for, please may we ask you to contact one of the customer service team on info@downyourhighstreet.com and they will be able to investigate into your order and try and get this resolved for you.
kind regards,
Customer support

Rated 1 out of 5 stars

It’s been well over a week and I’m…

It’s been well over a week and I’m still waiting for my item to arrive. Have sent messages and no reply...

20 February 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Rhys,
We apologise your experience hasn't been what we had hoped for, please may we ask you to contact one of the customer service team on info@downyourhighstreet.com and they will be able to investigate into your order and try and get this resolved for you.
kind regards,
Customer support

Rated 5 out of 5 stars

Very pleased with service

Very pleased with service , was kept informed via email about order & was delivered within a week . Only small criticism was company didn’t email order was dispatched!
Goods received were fabulous

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Azzediari Boutique - DYHS Retailer

Azzediari Boutique has been working with Down Your High Street for some time now and Down Your High Street have been absolutely incredible. The whole team are so helpful and friendly. Whenever you need help they are fast to respond and guide you through every process.

The whole ethos of DYHS is supporting independent businesses and they excel in this area.

With their help and support they have managed to help drive my business to become more recognised and well known.

I have also had the added bonus of appearing on ITV's Lorraine programme as part of Mark Heyes's Top 10 Independent Retailers thanks to Down Your High Street.

I would recommend every independent retailer to work with Down Your High Street as they make the process of getting your business online easily and they are 100% supportive of local independent businesses.

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the comoany

I received the package today. I dont know what happened to the package it self, it was torn and soaking wet. The person who delivered it, waited until I checked everything, fortunately everything was ok. That said I was very happy with the order. The haribos are for my grandson's Birthday's so I have no doubt at all that they will love them. I will definitely use this company again.

16 February 2021
Unprompted review
Rated 1 out of 5 stars

Order gifts for valentines 7 days…

Order gifts for valentines 7 days before .
Still not had them , asked for a refund yesterday . Not had a reply .

Avoid

16 February 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Bryan,
We apologise you didn't receive the service we had hoped for. I responded to you yesterday to let you know I have to contact the retailer to discuss what has happened with your order. We allow all retailers to respond back within 48 hours as we are aware they are dealing with a lot of online orders. They have confirmed your sweets arrived damaged to them so have asked us to issue you a refund today which has been done. They also apologised for the delay to your refund and thank you for your feedback as we are always trying to improve our services.
Kind regards,
Robyn | Customer support

Rated 4 out of 5 stars

Could have been 5star

I requested fabric sample. Didn’t get response. Bit disappointing. However I ordered the shade. Few days later shop asked if fitting for table or pendant. Shade arrived well packaged and I am delighted with it

13 February 2021
Unprompted review
Rated 5 out of 5 stars

I was very happy with the delivery time…

I was very happy with the delivery time especially given I ordered a valentines gift, very quick! Great products! Loved that the box was padded with little lego comic strips. Definitely would use down your high street again 😊

11 February 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, speedy delivery and very happy with the product - thank you

10 February 2021
Unprompted review
Rated 5 out of 5 stars

Beautifully presented

Just received the scarf,beautiful.Great presentation,wrapped in tissue.I would recommend buying this product also buying from this seller.Absolutely delighted.Thank you.

9 February 2021
Unprompted review

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