DPG Reviews 748

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and clear communication, making the enrollment process smooth and stress-free. People appreciate the quick responses and the supportive approach from various team members, who are described as understanding and patient. The learning experience is often highlighted as flexible and confidence-building, with informative online sessions and constructive assignment feedback. However, some customers also noted significant issues with communication, particularly regarding tutor engagement and response times for assignments and queries. There are mentions of long delays in marking, unhelpful feedback, and a lack of proactive support, leading to frustration and a stressful experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting many individuals for their... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing appreciation for... See more

Response time

People report ambiguous experiences with response times, with many expressing frustration over long waits and... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having a positive experience,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing immense satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did it! Absolutely buzzing to have finally completed my CIPD Level 3 Foundation Certificate! Not only is this my first job in HR but this is my first official qualification and it honestly feels... See more

Company replied

Rated 4 out of 5 stars

Recently passed my CIPD Level 5 People Management, with DPG. Having been out of formal education for a long time, this is a big achievement for me. The programme was difficult times and an unusually... See more

Company replied

Rated 4 out of 5 stars

This is a review on the sign up experience which has been excellent. The course seems to offer flexibility for completing and I am looking forward to starting. Roddy was very helpful.

Company replied

Rated 4 out of 5 stars

My experience working with Roderick has been excellent from start to finish. He was extremely professional, courteous, and approachable throughout the entire registration process. Everything was handl... See more

Company replied


Company details

  1. Educational institution
  2. Distance Learning Centre
  3. Learning Centre

About DPG

Written by the company

DPG have been a leading CIPD provider for 30 years, helping over 25,000 professionals at organisations including the NHS and the UK Government to develop their HR and L&D skills. Our CIPD programmes are a simple and cost-effective way to upgrade your career and the capabilities of your team.

We offer a range of qualifications to help enhance your career:


Contact info

4.0

Great

TrustScore 4 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

I was recommended DPG by a colleague. Roddy has been great at providing relevant and thorough information and getting back with responses to questions really quickly. A smooth and problem free enrolment process. Highly recommend!

7 March 2024
Unprompted review
DPG logo

Reply from DPG

Hi Cat,

Thank you for your lovely review!

We are glad to hear you received a great service from Roddy.

Please do not hesitate to contact us at Student Services should you require any assistance.

Good luck on your learning journey.

Kind Regards,
Les
DPG Learn

Rated 5 out of 5 stars

Roddy- Thank you

Roddy has been great.
He has answered all questions quickly.
The enrolment was simple and quick
Looking forward to my learning experience.
Thank you Roddy and DPG

7 March 2024
Unprompted review
DPG logo

Reply from DPG

Hello Cecilia,

I am so pleased to hear you have had such a great start to your journey with us.

I wish you the best of luck with your studies.

Should you need any help in the future please contact the student services team at studentservices@dpglearn.co.uk


Kirsty
DPG Learn

Rated 1 out of 5 stars

My dealings with DPG on the level 7…

My dealings with DPG on the level 7 CIPD course have been beyond words, I cannot believe CIPD work with a company with such awful customer service and content. Once signed up your support is gone! No one has answered my questions even after chasing responses, the course content is full of errors and so crummy. They changed website mid course lost data in it and didn’t even send out correct log in instructions to the new website after the ones they sent out didn’t work. They continue to waste my time. I really wish I had gone with MOL for the sake of the extra £1,000. I’ve asked three times since last year so possibly since four months ago, can I cancel and lose all the money I’ve spent to date so I can go with MOL or a decent provider, but guess what! No reply! It’s an awful lot of money £5,000 to spend and be treated like this and given such rubbish to work with. The quality is shocking they should be ashamed. They repeat they don’t have your earlier correspondence, how can they not have it, I’ve got all of it. I’ve studied at this level before online in law and it was a wonderful experience, this company needs overhauling. I’m documenting everything and will send details of my entire experience for £5,000 to CIPD.

4 March 2024
Unprompted review
DPG logo

Reply from DPG

Good Morning

I am sorry to hear that you are not happy with the service received by DPG.

I would love the opportunity to look into this however I am unable to locate your record from the information on this review. Please can you email students@dpglearn.co.uk with your name and student number and I will look into this as a matter of urgency.

Thanks

Lucy
DPG Learn

Rated 1 out of 5 stars

Avoid!

Website changed 3 months in, lots of things on website do not work, not able to contact some people due to errors on website, response times mean one issue takes a month to be resolved. Zero communication, and when I do hear from them i am given the wrong information! no help and left extremely frustrated.

25 February 2024
Unprompted review
DPG logo

Reply from DPG

Good morning

I am sorry to hear that you are not happy with your experience of the new MyStudySpace platform.

I am unable to locate your record based on the information given in this review. In order for me to resolve the issues you have faced please can you contact me with your contact details by emailing our student services team.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

All round good process

All round good process so far, enrollment was quick, and seems to have a wealth of resources available at first glance. Avnita has been very helpful looking forward to the course.

22 February 2024
Unprompted review
DPG logo

Reply from DPG

Hi Matthew,

Thank you for your lovely feedback and your comments have been passed onto Avnita.

Good luck with your studies and I hope you enjoy your course with us. If you need any help please do not hesitate to contact the student services team at studentservices@dpglearn.co.uk

Claire
DPG Learn

Rated 5 out of 5 stars

I have just started my journey with DPG…

I have just started my journey with DPG and Roderick’s assistance during the onboarding process for the CIPD Level 5 Learning and Development course was exceptional. His professionalism shone through as he provided thorough guidance and shared all the necessary details. His expertise made the process smooth and effortless. I highly recommend Roderick for his outstanding support and knowledge in this field. Hope to have a great learning with DPG.

20 February 2024
Unprompted review
DPG logo

Reply from DPG

Hi Nandita

Thank you for taking the time to leave a review for Roderick. It's great to hear that you are happy with the service received at enrolment.

Good Luck with your course and we look forward to supporting you further throughout.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

So far so good...

Enquired on a Sunday, received all the info I needed, signed up, was given admin access to my account, which was immediately created and, hey presto, I'm actually able to start my CIPD L5 L&D course on the same day that I enquire. Excellent service so far and Roddy, who was very responsive, deserves credit for getting me up and running in a matter of hours. It's too early to comment on the overall experience yet, having just started, but I will be happy to add to or amend my review at the end of the course. Thank you for a great sign-up experience.

18 February 2024
Unprompted review
DPG logo

Reply from DPG

Hi Mark

Thank you for your 5* review.

We're committed to providing a smooth service from the point of enrolment, so we're happy to hear that you are looking forward to studying with us. We'll be sure to pass on your feedback to Roddy.

Kind regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Very supportive.

Recently I have been through some stressful situations at work, that concluded with a redundancy.

Once I have been on the phone with DPG, I have received the right support and managed to reorganize my studies. I will continue studying with them in the future.

9 February 2024
Unprompted review
DPG logo

Reply from DPG

Good afternoon Ioana

I am delighted you have had such a positive experience and that the student services team were able to assist you.

Good luck with the rest of your course and please contact us at Student Services if you need any help!

Kind regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Great onboarding experience

Great onboarding experience. Roddy made contact within minutes of my initial questions on the website and rang me the following day.
Hope the experience on the programme will match this great experience so far!

30 January 2024
Unprompted review
DPG logo

Reply from DPG

HI Carly

We appreciate the 5* review you have left. Good luck with your studies and please reach out to our Student Services team should you require any help and support whilst on course.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Really easy, friendly team.

I was recommended DPG Learn by a colleague when I said that I wanted to do the CIPD level 5... Avnita at DPG could not have been more helpful, everything was explained very clearly, I was given flexible options on when I wanted to start and given full details about the course and in depth discussion to make sure it was right for me. I am really looking forward to my learning journey with DPG.

31 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Heather,

Thank you for leaving a review for us.

Its great to hear that you are happy with the service that you have received from Avnita at enrolment and we look forward to supporting you further throughout your studies.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Great service!

Claire was very responsive, knowledgeable and supported me with the information required in order to decide the right course for me. Thank you for your support in making it an easy process. I am looking forward to my course.

31 January 2024
Unprompted review
DPG logo

Reply from DPG

Good Morning Emma.

I'm really pleased to hear that your enrolment was nice and easy, I will pass your comments onto Claire.

Good luck with your studies.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

5 Star Service

Claire was so lovely and professional while making my enrolment in the requested CIPD course easy and stress-free. Easy process, and friendly and I would highly recommend DPG. Thank you again, and super excited to get started.

1 February 2024
Unprompted review
DPG logo

Reply from DPG

Hi Genna,

Thank you for taking the time to leave a review.

It's great to hear that you are so pleased with the service that you received from Claire during your enrolment.

We wish you all the best with your course and look forward to supporting you throughout.

Kind Regards
Sarah
DPG Learn

Rated 5 out of 5 stars

Enrolment process

Claire was very prompt with her replies when I enquired about the course. She also made the enrolment process quick and painless. I would recommend!

31 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Anna

Thanks for sharing your experience.

We hope you continue to feel supported and encouraged throughout your journey. Student services are always here to lend a hand should you need it.

Best of luck with your studies.

Lucy
DPG Learn

Rated 5 out of 5 stars

Exceptional service from Claire at DPG

Exceptional service from Claire at DPG. Any and all of my queries answered promptly in an easy to understand manner. Lovely to go through this process with her and excited to now be starting my course. Thank you.

31 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Niamh

Thank you for the positive feedback!

Providing the best possible service during the enrolment process is paramount to us and are pleased to hear that Claire has been able to help.

If you have any further questions then please don't hesitate to contact our Student Services Team. We wish you all the best!

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Claire, Avnita & Customer Service beyond Excellent! The best recognition for employees deserved

Claire was extermely helpful and kind. The team including Avnita were an absolute pleasure. I'm already 100% sold on the organisation and I've not started my course yet!

31 January 2024
Unprompted review
DPG logo

Reply from DPG

Good Morning Chelly

Thank you for taking the time to leave a 5 start review with us today.

I'm so pleased to hear that you are happy with help and guidance given from both Claire & Avnita throughout your enrolment.

Good Luck with your course and we look forward to supporting you further throughout.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Very supportive and generous

I had to ask for an extension to my support period and Dominic was able to extend it by two months as a gesture of goodwill, which is very nice and helpful for me and takes the pressure off my studies.

30 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Byer,

Thank you for taking the time to leave a 5* review for Dominic today.

I'm please to hear that you are happy with the support he has provided and I have passed your feedback on to him.

Kind Regards

Sarah
DPG Learn

Rated 5 out of 5 stars

Exceptional Service and Personalized Guidance: A Grateful Review for Avnita at DPG

I contacted DPG for clarification on CIPD courses, and Avnita was exceptionally helpful. She took the time to understand my needs, explained the available options clearly, and tailored a proposal for me. Additionally, Avnita promptly responded to all my follow-up emails. Thank you, Avnita.

30 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Luigi,

Thank you for taking the time to review your enrolment with us.

We are delighted you have had such a positive experience and found the service delivered by Avnita to be 'Exceptional'. We'll be sure to pass on your kind words.

Wishing you the best of luck with your course.

Kind Regards

Sheila
DPG Learn

Rated 5 out of 5 stars

Amazing experience!

They serve with stride and pride. Keep up sqaud;)

29 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Varghese

Thanks for taking the time to post this feedback about your experience.

Glad to hear that you were able to get all the advice and information you needed from us to decide on the best course for you.

Don’t forget to get in touch with us if you need anything.

Kind regards

Claire
DPG Learn

Rated 5 out of 5 stars

Roddy assisted me with my registration…

Roddy assisted me with my registration very efficiently. After making some initial enquiries via the online chat, he sent me by email all the relevant information. My registration was dealt with quickly and within 10 minutes of receiving my completed registration form I got an email providing me with my user account details.

26 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Stephanie,

Thank you for taking the time to leave a review for the service received from Roddy today.

Good Luck with your course and we look forward to supporting you throughout.

Kind Regards

Sarah
DPG Learn

Rated 5 out of 5 stars

Roderick Briggs was amazing very…

Roderick Briggs was amazing very helpful and was very prompt responding to my queries.

26 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Helen,

I'm pleased to hear that you are happy with the service provided by Roderick through out your enrolment. Thank you for taking the time to leave a review.

All the best for your course and we look forward to supporting you further throughout.

Kind Regards
Sarah
DPG Learn

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