DPG Reviews 748

Just signed up for CIPD level 5, i finished with DPG my level 3 and i was so satisfied, that is why i decided to sign up and for Level 5. Roderick was very helpful and supportive as always.

I received super quick reply to my enquiry and Claire was very helpful

The customer service has been great, and the Programme Advisor, Roddy was very helpful and swiftly replied to all my emails.

Thank you.

Just enrolled for CIPD Level 5. Avnita was a great help and pointed me in the right direction. She answered my queries quickly and helpfully in a friendly and supportive manner.... Looking forward to being a student again.

Very approachable and supportive team, made the enrolment very easy. Thank you.

Claire was responsive and responds to my emails and requests within a short period of time. Great Experience

Roddy was super helpful and could not do enough for me in advising the best course for me

The only company providing Level 7 CIPD training who responded very quickly and allowed me to log in to the online learning environment to try a sample of the course to make sure the online learning environment was right for me. Many thanks to Roddy for making the enrolment process smooth and quick.

Can't reccomend DPG enough, 5 star service!

I chose the distance learning, but when I did need help tutors were in touch very quickly and always with super helpful feedback.

I saw people complaining about the new portal. I was literally half way through my course when this kicked in, and whilst it did take a little getting used to, in the end it was a much better facility.

Keep doing what you're doing DPG!

Roddy was very helpful during my onboarding process, quick, easy and friendly, answered all my questions!

My advisor / consultant was Roderick Briggs & he was so helpful, friendly and communicative. Made the process stress free

Roddy made the whole enrolment process really quick and easy. He provided all of the information I needed to help me make the right decision about pursuing my CIPD qualification with DPG. He was readily available by call or email, and quickly provided answers to my many questions. Thanks Roddy!

Roderick made it easy. DPG was recommended by a former student to me having spent a lot of time trying to make sense of CIPD - DGP really helped - thank you, onwards and upwards.

I will not mention all the issues I’ve been through as I am a fair customer and I am reckoning that DPG acknowledged their errors and rectified them, but it seems that my troubles are still ongoing.
Finally, I’ve completed my course in March. The relevant department contacted me with an overview about what will happen next, that all my work will be reviewed by CIPD itself, therefore I will receive my certificate. The process will start in May as it was the nearest window available, with a six weeks period minimum to get this sorted, and if I have other queries to refer to CIPD directly.
I called CIPD to familiarise myself with the process and they flagged that actually the nearest window was in April and to contact DPG informing them that I can still enrol to that window, also to let them know that I am still having one assessment marked as a no pass.
I have immediately come back DPG with a recap from the call: no answer.
I have then asked for a acknowledgment of receipt and to receive an answer but I’m still waiting for a reply. Date of the email sent: 4 weeks ago.
This is not acceptable. I wasn’t combative, I have called CIPD as requested and come back to DPG with further details. I paid more than 2k for this course, the only thing that I am receiving is silence and it’s utterly unprofessional.
Now, I will complete to pay the course in June (as well as my CIPD membership) and the window in May will take 6 weeks. I’m sorry, but I don’t think that’s a coincidence.
After this year and an half I haven’t posted anything on trustpilot, but after this, I wouldn’t have enrolled in the first place, but I would have choose another path, as I’ve successfully completed another qualification with CIPD in the past and I have never had this type of experience.

I had the pleasure of been guided by Roderick during my enrolment for the CIPD Level 5 diploma in people management, and the experience was exceptional. Roderick's responsiveness and helpfulness were truly commendable, making the entire enrolment process smooth and insightful. His expertise and guidance played a crucial role in ensuring a positive start to my learning journey. I highly appreciate his commitment to providing excellent support, making the overall experience with DPG Learn truly valuable.

This review is based on the enrolment process and Roddy's communication. As a representative of DPG learn, he contacted me often, but not overwhelmingly often and his communication was clear and supportive. In stark comparison with a different centre, Roddy called and emailed with a lot of information - the other place asked me about my current job title via email and that's it; no other emails or calls.

I don't know if it's standard or what Roddy's working hours are, but he also called me after usual working hours or replied to my emails on a weekend.

I received all the information for the CIPD Level 5 and the customer service was helpful. Thank you.

Avnita is very professional, kind and patience to answer all my enquiries. She is very proficient about the course and offer me proper advice base on my background and criteria. I cannot made the decision and registration so smooth and clear without her support. Thank you very much and I cannot wait to start my studies asap.

Roddy was very professional, polite & efficient.
Made me feel welcome & I'm looking forward to starting my studies!

Dominic, was understanding and really helpful. Talked me through my option and immediately sent a follow up email. Great human customer service