Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
Company replied
I'd been searching for some heavy gravel grid products for quite a while. I need to improve the gravel parking for our 3.5t motor home but either the size or price was never even close to what I h... See more
Company replied
Company details
- #60 of 67 best companies in Landscaping Supply Shop
- #21 of 21 best companies in Drainage Service
- #91 of 96 best companies in Plumber
- #5 of 5 best companies in Water Treatment Plant
About Drainage Superstore
Written by the company
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. We pride ourselves on high levels of customer satisfaction and effortless convenient shopping for all your drainage requirements.
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore Details
Written by the company
- Above and beyond . . .
- We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too big or small.
Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery will need a big improvement
Delivery will need a big improvement, more than 3 weeks since order was placed. Still waiting
24 May 2026
Reply from Drainage Superstore
Good Evening,
Thank you for taking the time to leave a review.
I do apologise that you had such a delay with your order.
I can see you have been in touch with our customer service team to get your order cancelled and a refund back to you.
As soon as this has been received back in to our warehouse this will be processed.
Kind Regards
Samantha
I had a problem with the payment as you…
I had a problem with the payment as you no longer take payment when ordering. Your telephone staff talked me through (if they were not so diligent I would have to go to another company) many thanks for help Colin
27 May 2026
Reply from Drainage Superstore
Hi Colin,
I am glad that our team were able to assist with this. Thank you for the 5 stars, and we hope to see you again in the future.
Kind regards,
Phil.
Great service
10 February 2026
Reply from Drainage Superstore
Hi Chris,
Many thanks for the 5 star review. We hope to see you again in the future.
Kind regards,
Phil.
Easy to use web site,ordered what I…
Easy to use web site,ordered what I required and arrived on time,can’t ask for more
24 May 2026
Reply from Drainage Superstore
Hi Adrian,
Thank you for the 5 star review. We're very pleased that you had such a positive experience, and hope to see you again in the future.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Philip,
Thanks for taking the time to review us, it is greatly appreciated.
Kind regards,
Phil.
Good service fast delivery
Good service, Great product will use again highly recommended
16 May 2026
Reply from Drainage Superstore
Hi Colin,
We are delighted you enjoyed our service and product! We appreciate your kind words, and hope to see you again.
Kind regards,
Phil.
Delivery was a day late
Delivery was a day late, asked for credit of the £9:50 charged. No chance, don’t use
24 May 2026
Reply from Drainage Superstore
Hi Andrew,
I am sorry to hear that your delivery was late. Unfortunately courier delays can happen, which is why we advise not to schedule work until items arrive.
I am sorry for the inconvenience caused by this, and if you need any further assistance please let me know.
Kind regards,
Phil
Reply from Drainage Superstore
Hi Domagoj,
We are so glad you received your order quickly and in perfect condition. Thank you for your review, and we hope to see you again.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Mr Kirtley,
Thank you for the 5 stars! Great to hear that this reached you quickly.
We hope to see you again soon.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Chris,
Many thanks for the 5 star review! We appreciate it and hope to see you again.
Kind regards,
Phil.
Nice people to deal with and Lauren…
Nice people to deal with and Lauren kept me up to date with delivery - proper traditional customer service!
13 May 2026
Reply from Drainage Superstore
Hi Paul,
Many thanks for your review! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Very good prices and excellent product
Very good prices and excellent product, fast delivery and dispatch the only downside is the £8 delivery charge which i think is quite high
20 May 2026
Told my order was 2 days till delivery…
Told my order was 2 days till delivery 6 days later still not received. Cancelled order and getting a refund. Don’t trust the delivery times
19 May 2026
Reply from Drainage Superstore
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that your order was not dispatched within the lead time stated and I can see you have been fully refunded with this.
We are working on getting our lead times for this item updated on the website.
Kind Regards
Samantha
Reply from Drainage Superstore
Good Morning,
Thank you for taking the time to leave a review.
I apologise you feel that there was lack of communication and slow delivery.
I can see you were emailed on the day you placed your order to advise you of a delivery date and it was delivered within the lead time stated on the website of 3 - 5 working days.
If there is anything you wish to discuss please do email us on feedback@cmostores.com
Kind Regards
Samantha
Delivery lost with DX,
Ordered some inspection covers which only half the order arrived. 5 days later still no sign of the rest of the order and the customer service team just say its been lost in delivery. I needed these covers to complete a job ready for a concrete pour. Recommend people not to use Drainage Superstore if you want all the goods delivered.
Update.... I've just unpackaged the 2 drain cover that I did receive and 1 of them is damaged!!!
19 May 2026
Unprompted review
Reply from Drainage Superstore
Good Morning,
Thank you for taking the time to leave us a review.
I do sincerely apologise that the courier lost your item. This is very frustrating for both yourself and for us and we really do aim to provide an excellent level of service for our customers and for you to not be receiving the goods that we have sent to you is not acceptable.
I can see my colleague in customer service has been helping to resolve this for you and refund has been raised for you.
Apologies once again.
Kind Regards
Samantha
Easy to order online
Easy to order online, delivered within 2 days good communication on delivery
17 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.