Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
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Review summary
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Reviews shaping this summary
Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
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I'd been searching for some heavy gravel grid products for quite a while. I need to improve the gravel parking for our 3.5t motor home but either the size or price was never even close to what I h... See more
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Company details
- #60 of 67 best companies in Landscaping Supply Shop
- #21 of 21 best companies in Drainage Service
- #91 of 96 best companies in Plumber
- #5 of 5 best companies in Water Treatment Plant
About Drainage Superstore
Written by the company
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. We pride ourselves on high levels of customer satisfaction and effortless convenient shopping for all your drainage requirements.
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore Details
Written by the company
- Above and beyond . . .
- We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too big or small.
Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6k reviews
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Very slow
We got confirmed order on 27th April.
Delivery was supposed to be 2-3 days.
We received the package on 12th May.
Didn’t get any correspondence or update in between.
16 May 2026
Reply from Drainage Superstore
Good Morning,
Thank you for taking the time to review us.
I am so sorry that your order was delayed and you had no communication with regards to your order being out of stock or late.
Where we get notified of any delays or stock issues we will also endeavor to notify our customers where possible to ensure they are aware and can make an appropriate decision on how to move forward based on their project needs.
I can see in this case we had chased updates with the supplier but had not been notified of any stock delays and therefore you had then not been notified.
I can see your order has since been delivered and I do hope everything is ok with this.
Kind Regards
Samantha
Good range, competitive prices
Good range of products at competitive prices, website easy to use and order was delivered when is was due. All round a good experience
28 April 2026
Unprompted review
Delivered the wrong type of decking…
Delivered the wrong type of decking boards. I ordered grooved and reeded and a local company delivered grooved and smooth. Therefore don't match with existing decking boards.
8 May 2026
Reply from Drainage Superstore
Good Evening Barry,
Thank you for taking the time to leave a review.
I am so sorry you received the wrong decking boards.
I can see you have contacted our customer service team who will get this resolved for you as soon as we receive the photos of the items received.
Kind Regards
Samantha
Just what I was looking for
Easy to use website, good price, just what I was looking for. Delivery a bit hit and miss but kept well informed. Very friendly driver passed over goods at front door
12 May 2026
Your customer service was useless they…
Your customer service was useless they failed to return my emails and phone calls. Your sale s team were just as bad. I will never use you again. One star is too many.
13 May 2026
Unprompted review
Reply from Drainage Superstore
Good Evening Phillip,
Thank you for taking the time to review us.
I do sincerely apologise for the lack of communication with regards to your order.
Your comments have been passed over to the relevant teams to review and ensure we provide better communication moving forward.
Kind Regards
Samantha
Got what i ordered in good time fast…
Got what i ordered in good time fast delivery, excelent service.
4 May 2026
Delay with no update
Ordered drainage materials from "Drainage superstore" late on 4th May (order DS-0343695) and by 9th May there was still no delivery.
This has delayed an active construction project and caused unnecessary disruption. I also paid £40 shipping, so I expected far better communication and fulfilment times.
The products themselves may well be fine, but reliability and delivery performance are just as important when people are depending on materials arriving for scheduled works.
Currently very disappointed and now seeking a partial refund/goodwill gesture due to the inconvenience caused.
Far from Super. Would not recommend.
5 May 2026
Unprompted review
Reply from Drainage Superstore
Good Evening Alex,
Thank you for taking the time to leave us a review.
I am so sorry about the lack of communication with regards to you receiving your order. It is very unusual that you have not had any delivery updates or email confirmations at all from us. I will make sure this is looked in to.
I can see your order was delivered on the 5th working day. I appreciate the lead time states 2 - 3 days for these items however all lead times are estimated as stated on our website and this can be due to reasons that are sometimes out of our control unfortunately.
I can see your order was received ok and that our customer service department have been in contact with you to discuss this matter.
Kind Regards
Samantha
Everything you need.
Really easy to find what was needed, easy check out, fast delivery. Good work.
29 April 2026
The online ordering process was easy…
The online ordering process was easy and the items were delivered on time with confirmations and updates provided.
I would definitely order again from the company.
6 May 2026
Great execution of my order.
29 April 2026
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