Drawelry Reviews 847

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extensive customization options available, making it easy to find or create unique and meaningful gifts for various occasions and loved ones. Many appreciate the user-friendly website and the straightforward ordering process, which simplifies their shopping experience. The products are often seen as perfect for commemorating special moments or providing comfort, with many expressing anticipation for their orders. However, some people were dissatisfied with the product quality, noting that items did not last long or arrived with poor engraving and details, despite providing high-quality images. A few customers also mentioned issues with delivery times and were concerned about the company's transparency regarding product origin, as some items were shipped from China despite the website implying a UK base.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the creative, high-quality gifts and... See more

User experience

People report positive experiences with the user experience, highlighting the ease of ordering and the... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of navigation... See more

Website

Users describe positive interactions with the website, frequently praising its ease of navigation and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising gifts as creative and high quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love how customizable things are. Can't rate based on quality or anything as I just put a purchase through

Company replied

Rated 5 out of 5 stars

So far ordering the personalized cross pendant was a good experience, directions were easy. I’m excited to see the final result. This gift will be perfect for my dear friend who just lost her young... See more

Company replied

Rated 5 out of 5 stars

So much choice. Good sales for black Friday. Christmas shopping made easy. Only difficult thing was choosing what to actually purchase.

Company replied

Rated 5 out of 5 stars

Just having jewelry or anything that you can have of your love one to hang on to when you feel so lonely is amazing to be able to have and this company gives that to me. So ty so very much. I've order... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

847 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I haven't received the items yet but I…

I haven't received the items yet but I like how the canvass positions the custom pictures for you.

13 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your feedback! We're glad you appreciate our canvas customization feature. Generally speaking, we need 5 to 12 working days to process your order. You can contact our customer service to get the details of your order status. Once your order is shipped, we will notify you via email and attach the tracking information. Your patience means a lot to us!

Rated 5 out of 5 stars

Fast and speedy

Fast and speedy

11 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We're delighted that our speed impressed you! Providing quick and efficient service is our priority. Thank you for your positive feedback. We look forward to serving you again soon!

Rated 4 out of 5 stars

trust worthy

It was nice, good service and discounts

10 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We're truly grateful for your kind words! Knowing that you find us trustworthy and appreciate our service and discounts means the world to us. Thank you for choosing us, and we can't wait to serve you again!

Rated 5 out of 5 stars

Awesome site and cheap

Easy to find what I was looking for and discount codes actually work unlike other sites to scam people. Highly recommended

11 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We're over the moon to hear such glowing praise! Thrilled you find our site awesome, affordable, and user - friendly. Thanks for trusting us—your recommendation means the world!

Rated 5 out of 5 stars

Fast and easy

Fast and easy

6 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you so much for your kind review! We're thrilled that you found our service fast and easy. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Everything went smooth to order..I…

Everything went smooth to order..I can't wait to get my product

6 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for sharing your positive experience! We're delighted to hear that your ordering process was smooth. Your item is on its way, and we hope you love it as much as we do!

Rated 5 out of 5 stars

Easy process of ordering

Easy process of ordering, waiting for my necklaces!!!

5 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your lovely review! We're thrilled you found ordering easy and can't wait for you to receive your necklaces. Your excitement is contagious - hope they bring you joy!

Rated 5 out of 5 stars

Family love

Best gift i could have found for my mother in-law

4 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your heartwarming review! We're honored you chose our product as the perfect gift for your mother-in-law. Nothing makes us happier than helping customers create special moments with loved ones!

Rated 5 out of 5 stars

‘Easy and like engraving on back

3 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your feedback! We're glad you found the engraving process easy and enjoyable. It's wonderful to add that personal touch to your purchase. Hope you love your customized item!

Rated 5 out of 5 stars

Has exactly what we want.

3 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your perfect review! We're thrilled we had exactly what you wanted. Nothing makes us happier than meeting our customers' needs perfectly. Come back anytime

Rated 5 out of 5 stars

My love my late husband

My husband just had an accident and passed away this is to never forget his handsome face

3 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We're deeply sorry for your loss. It's an honor that our product could help preserve such precious memories of your husband. Sending you heartfelt condolences during this difficult time.

Rated 5 out of 5 stars

Great and fast

Great and fast

1 May 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your fantastic review! We're thrilled you enjoyed our speedy service and appreciate you taking the time to share your positive experience. Your satisfaction drives us to keep delivering excellence!

Rated 5 out of 5 stars

Perfect products

Perfect products

28 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your wonderful feedback! We're delighted that you're happy with your purchase and truly appreciate you taking the time to share your experience. Wishing you many joyful moments with your perfect products!

Rated 5 out of 5 stars

Its easy to order and to pay

Its easy to order and to pay. Thanks.

26 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

So happy to hear ordering & payment were a breeze for you! Smooth transactions are our goal - thanks for trusting us. Can’t wait to serve you again!

Rated 5 out of 5 stars

This was so easy there products is so…

This was so easy there products is so elegant and nicely made this is my 2nd order

25 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for coming back! We're honored your 2nd order matched the elegance and ease you expected. Creating beautiful experiences is our passion - see you for #3!

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate

25 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

So glad you found our platform easy to explore! Smooth navigation is just the start - can’t wait to show you more. Thanks for brightening our day!

Rated 5 out of 5 stars

Easy check out

Easy check out

24 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for sharing your experience! We're extremely glad that you found the checkout process easy. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Item turned out awesome and I can look…

Item turned out awesome and I can look at precious memories in my car hanging on my rear view mirror and in the last week I've ordered 2 more for family! I'm excited for them to receive them! Thank you

3 March 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We’re overjoyed that our item turned out to be awesome and helps you cherish precious memories in your car! Your kind words fuel our passion. Thank you, and we look forward to serving you again!

Rated 5 out of 5 stars

Everything I got was great

Everything I got was great. It Was exactly as it shows!

15 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We're overjoyed to hear that everything you received met your expectations! Your kind words mean the world to us. Thank you for your support, and we look forward to serving you again soon.

Rated 1 out of 5 stars

This company have stolen photos from my…

This company have stolen photos from my Etsy shop and are passing them off as their own!

They have used my photos, that I have taken of items I have made!!

Please be careful when ordering from this site!!

The photos they are using are not their products!!

Please take the time to find the original small businesses that make the items!

12 April 2025
Unprompted review
Drawelry logo

Reply from Drawelry

We're sorry about your claim of photo misuse. This is serious, and we're not fully informed yet. Please contact our customer service. Share details and evidence so we can understand and fix this. We value your feedback and will resolve it. Thanks for bringing this up.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look