Drawelry Reviews 847

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extensive customization options available, making it easy to find or create unique and meaningful gifts for various occasions and loved ones. Many appreciate the user-friendly website and the straightforward ordering process, which simplifies their shopping experience. The products are often seen as perfect for commemorating special moments or providing comfort, with many expressing anticipation for their orders. However, some people were dissatisfied with the product quality, noting that items did not last long or arrived with poor engraving and details, despite providing high-quality images. A few customers also mentioned issues with delivery times and were concerned about the company's transparency regarding product origin, as some items were shipped from China despite the website implying a UK base.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the creative, high-quality gifts and... See more

User experience

People report positive experiences with the user experience, highlighting the ease of ordering and the... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of navigation... See more

Website

Users describe positive interactions with the website, frequently praising its ease of navigation and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising gifts as creative and high quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love how customizable things are. Can't rate based on quality or anything as I just put a purchase through

Company replied

Rated 5 out of 5 stars

So far ordering the personalized cross pendant was a good experience, directions were easy. I’m excited to see the final result. This gift will be perfect for my dear friend who just lost her young... See more

Company replied

Rated 5 out of 5 stars

So much choice. Good sales for black Friday. Christmas shopping made easy. Only difficult thing was choosing what to actually purchase.

Company replied

Rated 5 out of 5 stars

Just having jewelry or anything that you can have of your love one to hang on to when you feel so lonely is amazing to be able to have and this company gives that to me. So ty so very much. I've order... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

847 reviews

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Replied to 76% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very easy process

Very easy process, and simple

28 January 2026
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your positive feedback! We're delighted to hear that you found the process simple and straightforward. Your satisfaction is our top priority, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Good service

Good service

25 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your positive feedback! We're glad to hear that you experienced good service. Your satisfaction motivates us to continue delivering reliable support. Looking forward to serving you again soon!

Rated 3 out of 5 stars

A lot of miscommunication going on when…

A lot of miscommunication going on when I was talking to them was trying to get the biggest thing they had and they gave me the smallest thing all in all the blankets were beautiful hopefully when I re-order them this time it’ll be the correct size

25 January 2026
Unprompted review
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Reply from Drawelry

Thank you for sharing your feedback and for appreciating the beauty of the blankets. We sincerely apologize for the miscommunication and size issue you encountered. To ensure your next order meets your expectations, please contact our customer service team directly—they will provide personalized support and help you select the correct size. We value your trust and are here to assist.

Rated 5 out of 5 stars

Very easy to order

22 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your positive feedback! We're delighted to hear that you found ordering very easy. Your satisfaction inspires us to keep the shopping experience smooth and user-friendly. Looking forward to your next visit!

Rated 5 out of 5 stars

Excellent

Excellent, I hope my package soon!!

20 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your anticipation and trust! We will process your package promptly, and please feel free to contact customer service if you have any questions during shipping. We hope it brings you joy upon arrival.

Rated 5 out of 5 stars

Good and quick

Good and quick

15 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your positive feedback! We're delighted to hear that you had a good and quick experience. Your satisfaction motivates us to maintain efficient and smooth service. We truly appreciate your support!

Rated 5 out of 5 stars

As long as the ships on time

As long as the ships on time, everything is great

14 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your feedback! We appreciate your emphasis on timely shipping and are committed to delivering orders as scheduled. Your trust is important to us, and we strive to make every experience consistently reliable. We truly value your support!

Rated 4 out of 5 stars

Easy to shop

Easy to shop, good sales, wish there was more variety in some areas like “Booklovers”.

12 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your positive feedback! We're glad to hear that you find our platform easy to shop with and appreciate the good sales. We've noted your wish for more variety in the "Booklovers" category and will share this with our team for future consideration. Your input is truly valued!

Rated 5 out of 5 stars

GREAT Service 👍

GREAT Service 👍

11 January 2026
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you so much for your excellent feedback and the thumbs up! We are truly delighted to know you were happy with the service. Your satisfaction is our greatest reward, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Thanks for the Reply back in a…

Thanks for the Reply back in a fashionable manner ... all is well.

11 January 2026
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you so much for your kind and stylish feedback! We are truly delighted to hear that everything is well. Your satisfaction brightens our day, and we look forward to welcoming you back again soon.

Rated 4 out of 5 stars

It was a very easy checkout process and…

It was a very easy checkout process and the fit to frame for pictures was very good

10 January 2026
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your wonderful feedback! Providing a smooth and accurate experience is our priority, and we truly appreciate your support.

Rated 5 out of 5 stars

Second time I purchase

I purchased this stockings last year for my family and they were a hit! So i give them away to my husbands fam too this christmas

7 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your delightful feedback and for choosing us again! We are thrilled to hear that our stockings were such a hit with your family last year, and we're honored to be part of your Christmas celebrations once more. Wishing you and your loved ones a wonderful holiday season!

Rated 5 out of 5 stars

Found what I wanted easily

Found what I wanted easily, perfect valentines gift for my boyfriend.

6 January 2026
Unprompted review
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Reply from Drawelry

Thank you for your lovely feedback! We're delighted to hear that you found the perfect Valentine's gift for your boyfriend easily. Wishing you both a wonderful celebration filled with joy and love!

Rated 1 out of 5 stars

Totally misleading website

Totally misleading website. The product I ordered is coming from CHINA, not the UK. I order it a month ago and it’s still not arrived.

Response to company reply- well I finally received the order and the quality is AWFUL. Such a waste of money. I provided a high quality image and the product you sent is a joke.

3 January 2026
Unprompted review
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Reply from Drawelry

We sincerely apologize for the unpleasant shopping experience. Each order requires handmade preparation before shipment, and due to recent high order volumes, processing times may occasionally be longer than usual. Please provide us with your order number so we can check its status and offer personalized assistance. Thank you for your cooperation and understanding.

Rated 5 out of 5 stars

Very easy process for uploading…

Very easy process for uploading photos..... limitless options to celebrate my late little sister! Extremely happy I found this online store.

29 December 2025
Unprompted review
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Reply from Drawelry

Thank you for sharing such meaningful feedback with us. We are deeply moved to know our service could help you honor your late sister in a special way, and we sincerely appreciate your trust in choosing our store. Wishing you comfort and warmth in every cherished memory.

Rated 5 out of 5 stars

Easy website to use

Easy website to use. Nice products to choose from

25 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and enjoyed our product selection. Providing a pleasant shopping experience with great choices is our goal, and we're so glad we achieved that for you. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Products look really good and promising

Products look really good and promising

25 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your encouraging feedback! We're thrilled that our products look promising to you. Our team puts great care into the design and quality, and we're delighted this resonates. We sincerely hope you'll love them just as much when they arrive.

Rated 5 out of 5 stars

It was quick easy and ready to go

24 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your positive feedback! We're glad the process was quick, easy, and ready to go for you. We strive for efficiency and look forward to your next order.

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