Drawelry Reviews 847

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extensive customization options available, making it easy to find or create unique and meaningful gifts for various occasions and loved ones. Many appreciate the user-friendly website and the straightforward ordering process, which simplifies their shopping experience. The products are often seen as perfect for commemorating special moments or providing comfort, with many expressing anticipation for their orders. However, some people were dissatisfied with the product quality, noting that items did not last long or arrived with poor engraving and details, despite providing high-quality images. A few customers also mentioned issues with delivery times and were concerned about the company's transparency regarding product origin, as some items were shipped from China despite the website implying a UK base.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the creative, high-quality gifts and... See more

User experience

People report positive experiences with the user experience, highlighting the ease of ordering and the... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of navigation... See more

Website

Users describe positive interactions with the website, frequently praising its ease of navigation and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising gifts as creative and high quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love how customizable things are. Can't rate based on quality or anything as I just put a purchase through

Company replied

Rated 5 out of 5 stars

So far ordering the personalized cross pendant was a good experience, directions were easy. I’m excited to see the final result. This gift will be perfect for my dear friend who just lost her young... See more

Company replied

Rated 5 out of 5 stars

So much choice. Good sales for black Friday. Christmas shopping made easy. Only difficult thing was choosing what to actually purchase.

Company replied

Rated 5 out of 5 stars

Just having jewelry or anything that you can have of your love one to hang on to when you feel so lonely is amazing to be able to have and this company gives that to me. So ty so very much. I've order... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

847 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Process of purchase is easy

Process of purchase is easy. Received items according to picture.

23 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your positive feedback! We're glad you found the purchase process easy and the items matched the pictures. We look forward to serving you again.

Rated 5 out of 5 stars

Very easy to use and hopefully it won’t…

Very easy to use and hopefully it won’t be a long wait for products purchased

20 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your feedback! We're glad you found it very easy to use and we are committed to ensuring your wait for the products is as short as possible. We look forward to your next visit.

Rated 5 out of 5 stars

Items were beautiful

Items were beautiful, pricing was great. Easy navigation through the app and secure.

18 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your wonderful feedback! We are thrilled you found our items beautiful, pricing great, and the app easy to navigate and secure. We look forward to serving you again.

Rated 5 out of 5 stars

Perfect exactly what I was looking for

Perfect exactly what I was looking for, for my sister

19 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your perfect feedback! We are delighted that you found exactly what you were looking for for your sister. Wishing her all the joy with the gift!

Rated 5 out of 5 stars

Excellent site

Excellent site! Fast and efficient!

18 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for praising the efficiency and speed of our website! We are committed to optimizing performance and experience, and we are delighted it provided you with convenient service. Your recognition inspires us to keep refining.

Rated 4 out of 5 stars

It was easy to order

It was easy to order

16 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for acknowledging our easy ordering process! We strive to make every step simple and smooth, and we are delighted it contributed to a positive experience for you. Your satisfaction drives us to keep improving.

Rated 4 out of 5 stars

Good product and good web app design

Good online platform abd good product

15 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for appreciating our product quality and web platform design! We are committed to combining high-quality offerings with a user-friendly experience, and we are delighted to have met your expectations. Your support inspires us to keep evolving.

Rated 5 out of 5 stars

The Gifts are always nice <3

The Gifts I buy for my Boyfriend are always very nice

15 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for consistently choosing us for gifts for your boyfriend! We're thrilled our products help you express your care, and your trust means the world to us. We look forward to offering you more wonderful choices.

Rated 4 out of 5 stars

Love how customizable things are

Love how customizable things are. Can't rate based on quality or anything as I just put a purchase through

14 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for sharing your initial impressions! We're glad you appreciate the customizability and welcome your first purchase. We look forward to hearing more about your experience once the items arrive.

Rated 2 out of 5 stars

Not uk, all products from China so long waiting time

Not sure of the product quality but after contacting the support team, this company is very deceptive using a .co.uk website when they are making and delivering products from China!

I bought gifts from here for Christmas on 14th November and they still haven’t left Rosenburg, NL.

Don’t buy from this site if you need items for gifts or occasions etc. No point,

feel very sorry for others who buy main presents from decieving sites like this leaving them empty handed on occasions.

Nothing on this site advertises that it makes and delivers products from china.

14 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

I'm sorry to hear about your unpleasant shopping experience. Our design and manufacturing are based in Hong Kong, and we offer worldwide shipping. Delivery time equals processing time plus shipping time. Before shipping each order, we generally require 5–12 business days to handcraft your order. Shipping time depends on the shipping method you choose. Please provide us with your order number so we can help you check the status of your order. Thank you for your cooperation and understanding.

Rated 5 out of 5 stars

Easy to create and can’t wait to see…

Easy to create and can’t wait to see the finished product.

12 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your kind words! We're thrilled you found the process easy and are excited for you to see the final result too. It's always a pleasure to help bring your vision to life!

Rated 5 out of 5 stars

I saw my order that I placed on Facebook so I came to the website.

I saw my order that I placed on Facebook and I fell in love with these and I just had to have one so I came to the website and I didn’t hesitate to order my experience on the website was very easy had no issues

11 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you so much for your wonderful feedback! We’re thrilled to hear you fell in love with our products and found the website ordering experience smooth and effortless. Your enthusiasm truly brightens our day—we look forward to serving you again soon!

Rated 5 out of 5 stars

Not really a review until I actually get the item

As for now I can only say I like the items the site shows Ill have to wait and see when it arrives its for a gift.

10 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for sharing your initial thoughts. We understand your anticipation for the gift and will do our best to ensure timely delivery. We look forward to your full feedback after receiving the item and hope it brings joy to both you and the recipient.

Rated 5 out of 5 stars

Having the opportunity to make…

Having the opportunity to make something so memorable for our son who just lost his Best Friend

10 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for trusting us to create such a meaningful keepsake for you and your son. We are honored to support you through this tender moment with a personalized design, and we hope it brings comfort and warm memories to your family.

Rated 5 out of 5 stars

Love all the personalisation options

Love all the personalisation options

10 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for loving our wide range of personalization options. We’re delighted to offer you a creative and tailored experience, and we look forward to bringing you more unique designs in the future.

Rated 5 out of 5 stars

Good choice

Excellent collection of choice for gifting to your loved kids

10 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your positive feedback on our gifting options. We are glad to offer a wonderful collection for kids and look forward to helping you create more warm moments with your loved ones.

Rated 5 out of 5 stars

As a kindergarten teacher buying many…

As a kindergarten teacher buying many penguins and more to come, I hope I can get more discounts. Thank you!

9 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your continued support as a kindergarten teacher. We truly value your feedback and will strive to offer thoughtful service for your needs. We look forward to bringing more joyful choices to you and the children.

Rated 4 out of 5 stars

It was an easy order

It was an easy order. The reason for not a five star is that I would have love to have seen a picture of what it is going to look like.

9 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for your feedback. We understand your desire for a preview image and will strive to improve the display experience. We’re glad the ordering process was smooth and look forward to delivering a result that meets your expectations.

Rated 5 out of 5 stars

THEY HAVE MANY DIFFpillowsERENT TYPES OF…

THEY HAVE MANY DIFFERENT TYPES OF PILLOWS and other products ill be back to buy more things

8 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for recognizing our wide variety of pillows and other products. We’re pleased to offer you diverse choices and look forward to welcoming you back to explore more items you’ll love.

Rated 5 out of 5 stars

cute products

cute products

8 December 2025
Unprompted review
Drawelry logo

Reply from Drawelry

Thank you for loving our cute products. We're delighted that the designs bring you joy and look forward to offering you more charming choices in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look