Dreem Health Sleep Clinic Reviews 

194
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, knowledgeable, and attentive, making them feel heard and cared for. People also highlight the smooth and easy user experience, appreciating the convenience of at-home testing and virtual appointments. The service is frequently described as efficient, with quick results and clear, comprehensive explanations from providers. However, some customers also noted concerns regarding the product approach. A minority of people felt the company primarily focused on selling CPAP devices or services they offered, rather than thoroughly exploring other potential causes for sleep issues. Some reviewers mentioned feeling pushed towards a specific device without sufficient alternatives.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, kindness, and... See more

User experience

People report positive experiences with user experience, finding the overall process smooth, easy, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the ease of the sleep study process... See more

Customer service

Reviewers mention positive feedback about customer service, with many feeling cared for and listened to by... See more

Product

Users describe ambiguous interactions with the product, with many appreciating the ease of the at-home sleep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(194)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Dreem Sleep Study Experience

Madison Sanger was an outstanding Dreem sleep study consultant and therapist. The Sunrise device was surprisingly easy to set up, and she guided me through every step with clarity and confidence. Her knowledge of the process was evident from the start—she took the time to review my results thoroughly and answered every question and concern I had along the way.

Her communication was reassuring, patient, and genuinely supportive, which made the entire experience smooth and stress‑free. I felt well taken care of from beginning to end.

I highly recommend Madison and the Dreem service to anyone considering a sleep study. It was an excellent experience.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Kelly Cranker was awesome

Kelly Cranker was awesome. Truly helped me understand what my sleep test meant. I felt as if she genuinely had my best interest at heart.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great personalized care

It really feels like Andrea cares, and is doing her best to work with me. She presents many options while I’m getting started to make sure my sleep experience with the machine is as comfortable as possible.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

I received very helpful input on my sleep quality and guidance to improve it. Great experience!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Another great appointment

Another great appointment! Got all my questions answered and then some! The appointment went as long as it needed to and I had adequate time in case I had more questions. Very happy so far with this experience.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience Working with the Dreem Health Clinic…

Working with the Dreem Health Clinic team was great! Very easy to book a virtual appointment and the process to do the home sleep study was straightforward and done in a very timely manner. My nurse practitioner Brandi Campbell went over the results within a week of performing the sleep study and set me up to receive my PAP machine. She also followed up and answered all my questions. Great experience!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great consult!

Mary Beth, Nurse Practitioner, was great - very helpful, willing to share her expertise while taking the time to answer all my questions. I highly recommend her and the team at Dreem Sleep

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable. Suddenly cancelled appointment with no explaination

Had an appointment scheduled for 7:30am on December 26, 2025. Without any explaination, at 9:45pm the night before, the company suddenly cancelled my early morning appointment the next day. If I had done this, according to their terms, I would have still been liable to pay them but, especially without any explaination, this leads me to not trust this company or want to set up another appointment as they seem flaky and unreliable now.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional! I had a great explanation with Dreem Health. The sleep test arrived quickly and was easy to do. Teresa was able to clearly explain my results. She is very personable and kind.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied!

Very simple to follow process with professional communication and easy to pay via phone. Would use Dreem Health services again.

15 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look