Dreem Health Sleep Clinic Reviews 

190
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being kind, knowledgeable, patient, and professional, making them feel cared for and understood. Many found the service and user experience to be smooth, easy, and efficient, particularly appreciating the convenience of at-home studies and virtual appointments. The overall process, including attentive customer service and clear explanations, is often described as seamless and stress-free. However, some customers also noted that customer service responses were slow or unhelpful, sometimes leading to delays in receiving test results, treatment plans, or necessary supplies.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, kindness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting the ease and convenience of... See more

Service

People report positive experiences with service, highlighting the ease of the sleep study process and the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and thoroughness... See more

Product

Users describe ambiguous interactions with the product, with some finding the sleep study simple and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied

Rated 5 out of 5 stars

The whole process was smooth, calming and straightforward. My appointments with the nurse were always right on time and straight to the point. He was kind, calm, patient and professional. Once you dow... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

190 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(190)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Jamila Battle for a great big…

Thanks to Jamila Battle for a great big help she has bee to me. She has explained everything to me that I need to know and she was definitely on top of making sure that I was taken good care of, as far as getting my referrals in. I would highly recommend Jamila, she definitely gets the job done. Thank so much. If there is anyone out there that has sleep apnea, I definitely highly recommend Jamila Battle to book an appointment with, and very professional.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Well after talking to Mary I felt very…

Well after talking to Mary I felt very uncomfortable. The questions I was ask to help me get to the issues I am having sleeping. Mary was very professional and great attitude,very pleasant and knowledgeable. I feel great already just talking to her about my issues. I am so glade I have found dreem for help.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Expensive NP visit!

They go through a menu that acts like they are taking your insurance provider and seeing if you are in network, then schedule an appointment as if it will be covered with insurance - right after the visit I got a demand to self pay the full cost of the appointment. They did not respond after multiple attempts and finally when they did they simply stated they are not in network.

I wouldn’t use this again. I also was asked to do a test and thankfully I didn’t complete it because they asked me to do multiple days and each day would have been charged at $199

12 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you for sharing this. It sounds incredibly frustrating to expect coverage and then be told something different afterward. We clearly didn’t set the right expectations for you. Our team will reach out to you so we can review the charges and the insurance details with you.

Rated 5 out of 5 stars

My practitioner was amazing

My practitioner was amazing, explained everything very well.

5 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

So happy to hear that, Helene! Having someone explain things clearly makes such a difference.
Thanks for sharing this moment with us!

Rated 1 out of 5 stars

Do not trust what they say about insurance covering

They sent my cost estimate for the appointment I had WHILE I was in the appointment saying that they were NOT in network even though when I booked the appointment they stated very clearly that they WERE in network. If you don’t have an extra 600$-700$ DO NOT trust that they actually take your insurance. Because they will tell you after your appointment that they don’t and STILL mail you the study supplies and charge you for them even if you already canceled your appointments and stated you did not want to do the sleep study.

1 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

That sounds incredibly frustrating, and we’re sorry you experienced it that way. Insurance coverage can be confusing, and we clearly didn’t set the right expectations for you. No one should feel surprised by costs or unsure about next steps. Our team will reach out to you directly to go over what happened and see how we can help.

Rated 5 out of 5 stars

Jamila Battle

Jamila Battle is the best there is! She went above and beyond to help me get my sleep machine. I’ve never had a Dr. care as much as she does!

4 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This brought a smile to our whole team. Jamila really does go above and beyond, and we’re so glad you felt that.

Rated 5 out of 5 stars

Very good going over everything

Very good going over everything

4 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thanks so much, Larry! Glad to hear everything was clear and easy to go through together. We love hearing that the process felt smooth.

Rated 5 out of 5 stars

This was fascinating and worth every…

This was fascinating and worth every cent! Super easy to do and access and Nikkie was amazing stepping me through the results.

17 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you! So glad you found the whole experience fascinating and easy to access. Nikkie will be thrilled to hear your shoutout.

Rated 5 out of 5 stars

Exceptionally helpful at ALL stages

It took only 22 days from the first time I heard about them and booked my appointment to get tested, having my practitioner and mask appointments, and receiving the cPAP machine!! Every other things with them were as exceptional as their timing!

25 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Rooh, this means so much. Getting from first contact to CPAP in 22 days is exactly the kind of efficiency we work for. Thank you for sharing your experience.

Rated 5 out of 5 stars

Don't be scared of a sleep study with Dreem Health Sleep Clinic

The whole process was easy (although getting the result was not) and I felt a lot of trust in Erin - she was patient and helped me to understand the data collection process and the results.

17 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Deborah, thank you! Love hearing that Erin helped the process feel calm and easy, even when the results part felt daunting. We’re so glad you felt supported.

Rated 1 out of 5 stars

The vendor you sent me to provide the…

The vendor you sent me to provide the CPAP as been dragging their feet for three weeks now. I’m very disappointed. I still need to find someone to provide me with the supplies to keep my sleep apnea going.

12 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Kirk, thank you for sharing this. Delays like the one you experienced are incredibly frustrating, especially when you’re waiting on something as important as CPAP supplies. In some states, these orders are handled by external DME partners, so their timelines aren’t always something we can control, but we never want you to feel unsupported along the way. We’ll make sure this feedback is passed along to the vendor.

Rated 5 out of 5 stars

Very simple to follow directions and…

Very simple to follow directions and instructions. The app and communication is user friendly.

13 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Duke, appreciate you sharing this. Love hearing the app and instructions made everything feel straightforward.

Rated 5 out of 5 stars

Wonderful Clinician & Team

Lauren Henry is so thorough. She is super knowledgeable and on the cutting edge of sleep medicine! She knows a lot about chronic disease which is why I chose her.
She went above and beyond to help me figure out If I should use their company (Dreem) as a supplier for the CPAP, or if she needs to work with another company that is covered by my insurance.

I've never felt rushed with Lauren.
She listens to your questions, and answers them honestly. She is genuinely excited about you getting better sleep.

6 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you for this incredible review. Lauren will be so touched to hear how much her care meant to you. We’re thrilled you felt supported, unrushed, and truly listened to.
Your kind words mean the world.

Rated 5 out of 5 stars

I left my appointment hopeful

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, patiently waited for me to explain myself which at time can be hard when you’re so tired, and she ensured we will get somewhere. I’m excited to do the at home study, excited to start finding a way to sleep better. Thank you guys!

4 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Emily, thank you for this beautiful review. Feeling understood and hopeful again is huge, and we’re so glad your clinician helped you get there. We’re cheering you on as you start your home study.

Rated 5 out of 5 stars

Everything was streamlined

Everything was streamlined, easy to use system, simple visits via zoom, but very detailed in the diagnosis and treatment. Great service!

30 October 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Spencer, this made our day. Smooth system, simple visits, clear diagnosis — exactly what we aim for. Thanks for sharing this!

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