Dreem Health Sleep Clinic Reviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, knowledgeable, and attentive, making them feel heard and cared for. People also highlight the smooth and easy user experience, appreciating the convenience of at-home testing and virtual appointments. The service is frequently described as efficient, with quick results and clear, comprehensive explanations from providers. However, some customers also noted concerns regarding the product approach. A minority of people felt the company primarily focused on selling CPAP devices or services they offered, rather than thoroughly exploring other potential causes for sleep issues. Some reviewers mentioned feeling pushed towards a specific device without sufficient alternatives.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, kindness, and... See more

User experience

People report positive experiences with user experience, finding the overall process smooth, easy, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the ease of the sleep study process... See more

Customer service

Reviewers mention positive feedback about customer service, with many feeling cared for and listened to by... See more

Product

Users describe ambiguous interactions with the product, with many appreciating the ease of the at-home sleep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(192)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful helpful and easy

Wonderful helpful and easy

23 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We appreciate you! Thanks for sharing your experience 💙

Rated 5 out of 5 stars

Helpful ,explained everything…

Helpful ,explained everything thoroughly and patient

23 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This is wonderful to hear! We're happy everything was explained clearly and you felt taken care of. Thank you 💙

Rated 5 out of 5 stars

Very professional solved my issues…

Very professional solved my issues quickly. And most important above everything else. My dr. was kind.

18 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This is so great to hear! We're thrilled your doctor was kind and professional, and that your issues got solved quickly. That combination of care and efficiency is what we strive for. Thank you, Daniel 😊

Rated 5 out of 5 stars

Easy to use and great communication

Ease of test; easy to understand report and great communication: friendly and personable doctor. Smooth process and great about various needs and options, along with best approach to solutions.

18 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Wow, thank you! Hearing that the test was easy, the report clear, and the communication friendly means everything to us. We're so glad you felt supported through the whole process 💙

Rated 5 out of 5 stars

I like being in the comfort of my home

I like being in the comfort of my home. The clinician was very thorough in explaining the test.

16 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We're so glad the at-home experience worked for you! Being able to do the test in your own space makes such a difference, and we're happy your clinician took the time to walk you through everything. Thanks for trusting us, Regina 😊

Rated 5 out of 5 stars

knowledgeable and patient

Karen was very knowledgeable and patient with my needs. Zoom needs to loaded and camera given access.

15 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We're so happy Karen took great care of you! And thanks for the heads up about the Zoom setup —we'll make sure that gets addressed. Appreciate you! 💙

Rated 5 out of 5 stars

Kaitlyn has been amazing

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about getting treatment for my deep apnea. I’m getting married next month and Kaitlyn has been more than accommodating and flexible to get me treatment before then.

11 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Alanna, this made our whole week! We're so glad Kaitlyn made you feel heard from day one and helped you find the answers you've been looking for. And congratulations on your upcoming wedding! We're honored Kaitlyn could work with your timeline to get you the treatment you need. Wishing you the best sleep and the happiest celebration 💙

Rated 5 out of 5 stars

Great experience

Great conversation and review with the provider

11 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We appreciate you David! Thanks for sharing your experience 💙

Rated 5 out of 5 stars

Respectful of symptoms and time

I truly appreciated the physician giving me options for treatment versus one set treatment. She was very thorough and respected my time with our visit so that I could get back into work.

11 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This means so much! We know how valuable your time is, and we're glad your physician took the time to really listen and give you options that work for your life. Thanks for trusting us with your care 💙

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Informative and simple.

3 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Love this! Simple and effective is exactly what we're going for. Thanks for taking the time to share your experience, Chris 😊

Rated 5 out of 5 stars

I am so surprised at my diagnosis

I am so surprised at my diagnosis! No wonder I never feel rested! I am excited to begin the steps to improve my life. Multiple options to choose from. No pressure at all. My professional is so empowering and the equipment has been so improved.

25 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Mariah, this is such an uplifting review to read! We love hearing how supported you feel and that the options gave you confidence without pressure. Your excitement to take the next steps is exactly why we do this.

Here’s to better sleep ahead,
The Dreem Health Team

Rated 1 out of 5 stars

these guys are TERRIBLE, they will try to steal your $

They are weasels and will try to get you to pay for things you already paid. If you do not dispute appointments that they schdule without your permission you will be charged. No one knows what is going on, they don't have their billing process in order, and if I hadn't caught them trying to steal my money, I would be out an additional $750 so far. They're not done trying yet, I guarantee it.

2 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Braeden, we're sorry this have been your experience. Billing should never feel confusing or unexpected, and we take it seriously when someone feels charged unfairly. Please reach out to us at hello@dreemhealth.com so we can dig into your account and make this right.

Working hard to turn this around for you,
The Dreem Health Team

Rated 5 out of 5 stars

Five star experience

The NP I got paired with has done a fantastic job of helping me understand my sleep test results and determining next steps. She’s taken time to educate me on my condition and what could potentially help. Dreem is so much better than a standard clinic because the team is so much more accessible.

26 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Alana, this is so kind of you to share. Taking the time to explain results and talk through options is something our NPs care deeply about, and it’s wonderful to hear how much it helped you. We’re honored to walk alongside you as you move forward.

Wishing you health and rest,
The Dreem Health Team

Rated 5 out of 5 stars

Outstanding

Outstanding, professional service.

22 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thanks Dom!

Rated 5 out of 5 stars

Wonderful Information, thankful!

Dear Dreem Team Health, The sleep test and results were fascinating. Thank you for the most excellent consultation, information, test and data. I am very grateful and look forward to optimal rest and an even better quality sleep and improved health.

20 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Allaire, what a kind message to receive. It’s wonderful to know the consultation and test gave you real clarity and hope for better sleep. We’re so glad you’re feeling optimistic about the path forward.

Here's to the best!
The Dreem Health Team

Rated 5 out of 5 stars

Easy to navigate and clear…

Easy to navigate and clear understanding of plan going forward. I would highly recommend to anyone requiring a sleep study.

21 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Rod, thank you for sharing this! We love knowing the process felt easy to follow and that your plan was clear moving forward. Your recommendation means so much to us.

Grateful for your trust,
The Dreem Health Team

Rated 5 out of 5 stars

My experience was truly impressive

My experience was truly impressive. The individual I spoke with was very knowledgeable, understanding, and helpful. My experience was pleasant and productive.

19 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

James, thank you for such a kind review. We’re thrilled to hear your experience felt both productive and supported, with someone who really took the time to help. That means the world to our team.

Grateful for your trust,
The Dreem Health Team

Rated 5 out of 5 stars

Super easy enrollment process, great provider

Super easy enrollment process. Very clear copay and insurance information given. Provider was excellent; she was very attentive and seemed genuinely interested in the details of medical history and symptoms in trying to help solve my issue. She was very personable, friendly, and easy to speak to as well which can make or break a provider experience, and she wasn’t in a hurry to move on to the next patient. Excellent experience so far.

13 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Wow, Kyle — this review just made our whole team smile 😊 It sounds like your provider really took the time to understand your situation and made you feel heard, which is exactly what we're all about. Those personal touches like not rushing and being genuinely interested make all the difference. So glad you had an excellent experience!

Your kind words mean the world — thank you!
The Dreem Health Team

Rated 5 out of 5 stars

Overall great experience

Overall great experience, the sleep study was mailed to me, It was easy to set up and the NP followed up with me quickly. Insurance was submitted for my equipment and was shipped within a 1 day of call about my study results. The medical equipment company has me on auto renew for the equipment and after the 30&60 day consult I know follow up once a year.
Super easy, the NP was great and very helpful, and definitely better than trying to wait for an in office appointment.

30 June 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This is amazing, Jason! Love hearing that everything flowed so smoothly from start to finish — the easy setup, quick NP follow-up, and getting your equipment shipped within a day of your results call. Sounds like you're all set with a great long-term plan too!

Thanks for trusting us with your sleep care.
Here's to better sleep!

The Dreem Health Team

Rated 5 out of 5 stars

Great experience!

My consultation was with Blessing and she was wonderful. Very thorough with her questions, yet kind and empathetic. She referred me for CBT and a sleep study. I received the device in the mail within a couple days. I had my follow up today and she went through the results in detail. We discussed next steps and she got a referral started. Would definitely recommend!

5 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Jocelyn,

This is so nice to hear! Blessing really is a blessing to work with (couldn't resist that word play).
Sounds like everything went smoothly from the device delivery to your follow-up. We'll definitely let her know you appreciated her approach.

Thanks for sharing this!

Best regards,
Dreem Health Team

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