Dress 2 Party Reviews 

497
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding shoppers through the wonderful selection of garments. People consistently note that the shop atmosphere is wonderfully welcoming and special, ensuring visitors feel completely comfortable while finding their dream attire. Some reviewers were not happy with the customer service, mentioning negative experiences where staff refused fittings or created an extremely uncomfortable environment. A few other people also reported frustrating communication issues, noticeable delays, and deep disappointment regarding unhelpful responses to various product and service concerns.

What people talk about most

Staff

Consumers find staff to be positive, welcoming, and exceptionally helpful during prom dress appointments.... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and wide... See more

Service

People report positive experiences with service, highlighting helpful staff and wonderful appointments from... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a great journey from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I... See more

Rated 5 out of 5 stars

What can i say apart from...amazing girls and loads of time and effort with my girl as she has an eating disorder and this shop/amazing girls just made her feel so so comfortable and i will defo be ba... See more

Rated 5 out of 5 stars

Great selection of dresses and sizes (18 needed). Very helpful lady at the London store - she asked about event type and gave good advice. I was a late walk-in and it was nearly closing time but I d... See more

Rated 5 out of 5 stars

Had a fantastic experience at Liverpool store. Fun and helpful with an extensive choice of dresses for my daughter’s prom. The shop was large and well planned out with plenty of room to get changed an... See more


Company details

  1. #106 of 250 best companies in Ladies' clothes shop
  2. #7 of 17 best companies in Dress Shop

Written by the company

We are the biggest supplier of Prom Dresses & Evening wear in the UK, we stock exclusive brands such as Sherri Hill and Jovani


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

497 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(497)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff

The younger girls in the shop made my teenage daughter feel at ease and she loved her prom dress.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Made to feel welcome at prom…

Made to feel welcome at prom appointment. So many beautiful dresses but we fell in love with one in particular straight away. Communicated well for picking up dress. Absolutely stunning press for prom

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Dress 2 Party

Excellent service from Dress 2 Party! The Liverpool store is absolutely gorgeous and creates such a special experience for young shoppers, with a fantastic range of accessories and highly knowledgeable staff.

We needed to return two dresses from overseas, and the team made the entire process incredibly easy. They kept in close contact throughout, providing regular updates so we always knew exactly what was happening. Their communication and customer care were outstanding.

I would highly recommend Dress 2 Party to anyone looking for beautiful dresses and exceptional service!

1 June 2026
Rated 5 out of 5 stars

What can i say apart from...amazing…

What can i say apart from...amazing girls and loads of time and effort with my girl as she has an eating disorder and this shop/amazing girls just made her feel so so comfortable and i will defo be back as i have another girl who will be having a prom in 3 years time x

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The ladies were helpful and…

The ladies were helpful and knowledgeable. The dresses were amazing. My daughter felt like the most important person in the world.
The shop is beautiful and and light giving you the best experience when trying on stunning dresses. Thank you for a fabulous experience

28 April 2026

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