Do not order from Excellentdresslink They have never sent my pre paid dresses to me! I never will buy from another foreign company again....f#@! Super disappointed and forever tarnished! Leslie Jon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
this company is horrific there website didn't record my delivery address correctly so i spent 3 weeks chasing yodel for it... after them telling me its being sent back to sender, i contact dress link... See more
I order boots for my girlfriend off of your site never received a tracking number or anything. it's been two weeks and still nothing this is by far the worst experience I ever had please get things to... See more
Company replied
The goods they sold were fakes (i bought what i thought would be a fingerling toy but wasn't). Refused to accept returns of them. Very disappointed. They continually delete reviews on their website t... See more
1.1
Bad
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience
Awful experience. Advertised Birkenstocks yet arrived as some knock off brand. Shipping arrived 4 days later than they advertised and what my email confirmation stated. Extremely slow to respond during the week (not at all on the weekend) and customer service obviously has a poor time with the English language. After exchanging emails for over a week, where they would not give me return instructions and dragged out simple instructions, they told me I needed to go to the post office to see if returning item would “be worth it!” Oh, and when I purshased from their website, it stated free returns!!! They deleted the negative feedback other customers left (left after I bought my item unfortunately) and then made obvious fake reviews with “customers” loving their Birkenstocks- which they are NOT. They’ve also updated the item description to not say Birkenstocks as well! Extremely shady!
9 October 2017
Unprompted review
Reply from Dresslink
Hi Kassi,
Deeply sorry for all inconvenience.
We have free return policy in USA customer. and a lot of customers enjoyed this policy and get their full refund worry free. is there any misunderstanding ?
From the name you provide, we didn't searched any email records from you, would you mind to get me back your email address via private email address ? kindly contact me again to solving the problem for you.
please contact me via sales@dresslink.com.
I will solve the issues well and give a better answer to you. don't worry.
Have a nice day!
Yours sincerelly ,
Echo Peng
Dresslink customer service dept.
DRESSLINK IS A SCAM
I have been fighting with DRESSLINK for weeks. I ordered shoes from them and they did not fit me so I put them back in the box and returned them. Now they claim the shoes were used and will not refund me the shoes or the return shipping like they said. They have no proof that the shoes are damaged so they are just stealing my money. They finally promised me a refund but then took it back. I've emailed multiple people and there is no phone number I can call, so not only will I NEVER do business with this scam again, but I'm going to fill put every negative review I can and tell EVERYONE I can about this terrible website.
5 October 2017
Unprompted review
Reply from Dresslink
Hi Cassie,
Sincerely apologize for all inconvenience you meet.
I checked the email records from our email box, after get the return package we did offered the full refund to you. I emailed you again about the refund details, can you please kindly confirm with your email box?
Please feel free contact me via sales@dresslink.com if you still have doubts.
thanks a lot.
Have a nice day!
Yours sincerelly ,
Echo Peng
Dresslink customer service dept.
item arrived in good time but wrong colour!
item arrived in good time, wrong colour, contacted customer services, they told me to track my order, not convinced item in genuine, if i don't get a better response will be contacting paypal.
will not be using again
21 September 2017
Unprompted review
Reply from Dresslink
Dear Customer,
This is Echo from Dresslink Customer Service Dept.
We're so sorry to hear this problem. and I'm trying to find your complaints records by email but nothing can be found.
Would you pls contact me here directly to get a quick response and solution? or email me at service@dresslink.com.
Don't worry, we promise we will solve this problem until to get your satisfication, beg you give us an chance again. Thanks a lot.
Waiting for your early reply.
Yours sincerely,
Echo Peng.
Dresslink.com
Customer service dept.
recieved couple of pair of shoes after …
recieved couple of pair of shoes after some wait but now paid for second two pair of shoes and can't find contact details to find out where they are DLN4Q09PH reply would be handy.
14 September 2017
Unprompted review
Reply from Dresslink
Dear dean ackerman, this is Bree from Dresslink. Thanks a lot for your order in our site but the number DLN4Q09PH is wrong ,I check out nothing . Could you please provide me the correct order number ?
If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
I would give zero stars if I could
I would give zero stars if I could. Do not buy from this company. Items are horribly made and run small. If you need to contact customer service, forgetc it....They won't get back to you or if they do, they say just to be patient. Save you money and frustration!
14 September 2017
Unprompted review
Reply from Dresslink
Dear Jessica, This is Bree From Dresslink.
Thanks a lot for your trust and order in our site. So sorry about the problem.
Is it convenient for you to take some photos about the problem? The photos should including the items you have received and the bag, the white paper on the bag, so that I can check for you as soon as possible.
Sorry for the inconveniences and I beg your forgiveness.
If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
Spent $30 to get free expedited …
Spent $30 to get free expedited shipping (4-7 days) and noticed after my order was placed it was changed to standard shipping. What's even more odd is that the eta dates said Sept 19-29... I was informed that it would take 7-11 days which was extremely frustrating because I needed my items by a certain date, customer service was not helpful. My items will arrive on day 12 of my order being sent. I put my faith in this company thinking they had integrity, but it seems like after you order unless you pay excessive fees to expedite shipping, they will automatically change it back to standard, it is my assumption that it's cheaper to just send standard, so they change it no matter how much you spend. Very disappointing to see that somewhere you spent your money lacks trust. I will never purchase from here again because this is my second time having issues with shipping.... I just want a refund asap.
13 September 2017
Unprompted review
Reply from Dresslink
Dear Rylee, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you about your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can check for you soon? If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
Dresslink canceled my order which I already paid. I havent got refund
i ordered Furoshiki shoes and paid through my debit card for AED150. but with unknown reason, they canceled my order. how can i get my money back??? no one is answering the call in customer service and no one has replied to my email! order number: DLN875Y6C
8 September 2017
Unprompted review
Reply from Dresslink
Dear Khay cee , this is Bree from Dresslink. Thanks a lot for your order in our site. But your payment about your order DLN875Y6C have been refused by your local bank, please ask your local bank about your payment soon, thanks.
If you want the shoes, you can place new order and pay via Paypal, our paypal account: payment@dresslink.com.
If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
Great store!
I like Dresslink. It has a wide variety of products from clothing to jewelry. I ordered a few things from there and the quality is outstanding!
I recommend it to friends and family.
1 September 2017
Unprompted review
Reply from Dresslink
Dear Walee, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods , cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
What is going on with my order?
I ordered 3 fur sashes/scarves 2 weeks ago (#DLNA858Y0) and I have yet to received them. There's no tracking number, no following up emails, no customer service areas, nothing! I need my package by September 8th for a party, and if I don't receive them I want a refund! Please provide me with a tracking number, where is my package?
1 September 2017
Unprompted review
Reply from Dresslink
Dear Baldwin Lawson, this is Bree from Dresslink. Thanks a lot for your order. DLNA858Y0 shipped out on 2017-08-23 11:16:50 with tracking number LW729359505CN , you can track your parcel here : http://www.17track.net/en/track?nums=LW729359505CN&fc=0 , you will get the parcel soon.
If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
Terrible shipping
I ordered a pair of shoes for my mom with expedited shipping three weeks ago and I'm still waiting on them to be delivered. Also, know that they don't have a customer service number before ordering.
23 August 2017
Unprompted review
Reply from Dresslink
Dear Damon, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day !
The worst
The size in the web site are wrong.
The customer service is horrible!
Worst customers service ever
I already sent photos ! To the customer service lady. And i measured the jeans like it waw market on the site
18 August 2017
Unprompted review
Reply from Dresslink
Dear Ken, this is Bree from Dresslink. Thanks for your trust to choose us, and so sorry about the size problem make you unsatisfied.
About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site,please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.
I feel scammed. Where is my refund?!
I ordered a book bag ( SVN031087). I ordered it on standard shipping and I waited a week until the last minute they told me that it was out of stock. A week of waiting for nothing. Then they said they would refund me my $26.81 USD but they haven't even done that! I feel scammed and would like to actually get my refund since it never arrived. My order number was #DLN2051UC.
5 August 2017
Unprompted review
Reply from Dresslink
Dear Michelle, this is Bree from Dresslink. Thanks a lot for your order. DLN2051UC canceled for SVN031087_B sold out and we have full refund you 26.81 dollars the the account which you paid your order, please check, thanks a lot.
I am a bit concerned
I am a bit concerned. I placer order #DLN3D154W on July 29 with Standard Shipping(4 - 7 business days). However, their email also says "you are estimated to receive it in August 15, 2017 6:41:29 AM CDT - August 25, 2017 6:41:29 AM CDT." which is NOT 4-7 business days. Furthermore, I am leaving the country on August 17, so if it doesn't arrive before then, I will never receive the shoes.
4 August 2017
Unprompted review
Reply from Dresslink
Dear Mo ,this is Bree from Dresslink. Thanks a lot for your order. Your order DLN3D154W , you paid it on 2017-07-31 15:02:50, we shipped out on 2017-07-31 19:39:46 with tracking number LW636858622CN, you can track it here: http://www.17track.net/en/track?nums=LW636858622CN&fc=0 The tracking information shows: "CHINA, ZHENGZHOU EMS, Processed Through Facility, Your item has been processed through a facility in ZHENGZHOU EMS, CHINA at 6:14 pm on August 2, 2017." you will get your parcel soon, please waiting for it.
I didn't get my order yet
I didn't get my order yet, send a messages through paypal-no answer.
13 July 2017
Unprompted review
Reply from Dresslink
Dear July, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day !
They have a lot of good stuff on their …
They have a lot of good stuff on their site, but I order something that was supposed to be here last week. Now that I am reading the reviews and hearing some people have waited months I'm a little worried about my order DLNX385D1
10 July 2017
Unprompted review
Reply from Dresslink
Dear Brandi, this is Bree from Dreslink. Thanks a lot for your order. DLNX385D1 shipped out on 2017-07-04 20:15:40 with tracking number : LW491849016CN, You can track it here: http://www.17track.net/en/track?nums=LW491849016CN&fc=0 The parcel is on the way and you will get it in a few days. If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
shipping
I placed an order with dress link a few days ago and selected expediated shipping. It should be here in four days but it says it will be here in two and a half weeks which I'm not happy about since I got it for vacation. I was hoping to get it by next Friday.
My order numer is #DLNP06H79.
Thank you!
6 July 2017
Unprompted review
Reply from Dresslink
Dear Nancy, this is Bree from Dresslink. Thanks a lot for your order DLNP06H79. It was shipped out on 2017-07-04 14:26:51 with tracking number : LW512866122CN. You can track it here: http://www.17track.net/en/track?nums=LW512866122CN&fc=0 Your parcel have arrived your country, you will get it in a few days. If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
Happy with Dresslink
Wow, Dresslink is superb and encouraging, i love it and it is the best service, how wonderful, i wish to always use it, i recommend, i will always come back, its been always helpful, anyone with it should always
6 July 2017
Unprompted review
Reply from Dresslink
Dear Lisa, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods , cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Indeed the best
Dresslink is one of the few shopping sites that appeal to everyone. Their free shipping program indeed adds to the charm! How beautiful these dresses are! You have to acknowledge the work of the creators also. Their delivery is on time and is at par with my expectations. The low prices indeed put this to the next level. This is indeed quintessential!
4 July 2017
Unprompted review
Reply from Dresslink
Dear Sree, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods , cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
best experience.
it was my best experience ever. i was little scared about the product when i ordered but when the product is to be deliver i was quite happy .
the product was really amazing. the service is also too good with the fast delivery . i will highly recommend to it
3 July 2017
Unprompted review
Reply from Dresslink
Dear Pankaj, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods , cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
My brother ordered a bag for me about 1 …
My brother ordered a bag for me about 1 week ago, and we've heard nothing since? Has my order been shipped or processed? Please let me know asap my order number is DLNA98Y57
2 July 2017
Unprompted review
Reply from Dresslink
Dear Sophie, this is Bree from Dresslink. Thanks a lot for your order. DLNA98Y57 paid on 2017-06-27 02:34:29 and I shipped out for you on 2017-06-27 15:02:13 with tracking number : JD0002210160475188.
You can track it here: http://www.17track.net/en/track?nums=JD0002210160475188&fc=0
If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.