Drift Reviews 878

Wish I'd read the reviews earlier!! Absolute Subscription scam that's all this is. Thought product was OK and would have probably bought another at some point, until I realised I was stealthy auto subscribed!!
Will pursue through my Bank.

I have tried several times to cancel my subscription and you refuse to honor my request. I want to know why nothing is being done about this.

I love Dridt. The new John Wick scent is amazing. Please make it a plug in scent. I’d never stop buying it for my home.

I made a purchase of Drift scents to see how they were and I was automatically placed on a recurring subscription. This was unwanted and now am having a difficult time trying to cancel. There is no way I can find to reach anyone in customer service to cancel this unwanted subscription. I will have to work through PayPal to cancel the payments. This is a scam and recommend you don’t even buy their products!

This company scams you into a subscription. The scent is no better than a cheapo garage freshener. Dishonest and absolutely not worth it.

Many times trying to cancelnorders that I didn't make

horrible customer service, cannot speak with a real person. Charges me for an auto-ship i did not sign up for at 30 bucks a month. have tried to cancel twice and no response to my email which is the only way to cancel. I Will have to cancel my card to get out of wasting my money every month. I AM FURIOUS!!!

I do not want auto shipping any longer. Have had difficulty getting the auto shipping stopped. Too many at one time.

I had a very disappointing experience with Drift. I was charged for a subscription that I did not knowingly consent to, which was already concerning.

When I reached out to resolve the issue, I was informed that they have a strict no-refund policy, regardless of how the charge occurred. This response felt dismissive and did not reflect a customer-first approach.

Being billed without clear consent and then denied any resolution is frustrating and, frankly, left me feeling uneasy about how their billing practices are handled.

I hope the company reconsiders how it approaches situations like this, as trust and transparency are critical in subscription-based services.

Cheat you into a monthly subscription and does not allow returns. This shady practice is not helping their product

I was really looking forward to receiving this but so disappointed when it arrived. I think I ordered fresh ..and honestly there's no smell in the car whatsoever from day one..so it could be that I chose the wrong scent but for the price I wish I hadnt bothered

Singed upto a subscription without realising it, found it difficult to cancel. I have asked for a refund and to return the products I did not order and I have been ignored repeatedly. Terrible company, they do not make their sales of a subscription clear and then you cannot contact them. Do not buy!

First couple were great lasted 2 months .. my other cars are still strong ,, I then got the coconut or tropical scent . I think it got missed on the fragrance line.
I think this is a premium product.
My last order I was disappointed in. I really loved the first 4 . But bummed out on the last one . 😕

I liked the scent though still pretty strong. Glad that it is natural. Returns were tricky with postag ehaving to be paid.

When you buy something it automatically sets up an automatic subscription without your knowledge

I had an absolutely infuriating experience with Drift that makes me seriously question the legitimacy of how this company operates.

Without my knowledge, permission, or any form of consent, Drift somehow signed me up for a subscription to their product. I never agreed to a membership, never created an account, and never authorized recurring charges or product shipments. Yet somehow Drift decided it was acceptable to process orders and send products to me as if I had willingly subscribed.

This is not a simple mistake—it’s completely unacceptable. No ethical company enrolls someone in a subscription service without clear, verifiable consent. The fact that Drift was able to start processing orders and shipping products to me without my authorization is deeply alarming and frankly is deceptive.

Even worse, trying to fix the problem turned into a frustrating waste of time. Instead of immediately correcting what was clearly an unauthorized subscription, I had to deal with the headache of sorting out a mess I never created. No customer should ever have to chase down a company to cancel a subscription they never signed up for in the first place.

This kind of behavior completely destroys trust. It feels like a predatory setup designed to quietly enroll people and hope they don’t notice.

Either way, it’s unacceptable.

I strongly warn anyone considering Drift to be extremely cautious. Check your accounts, watch your billing statements, and think twice before giving this company any information. Based on my experience, their subscription practices are deeply concerning and not something I would trust.

Save yourself some money and get some good quality car freshener from you local store. These are not not worth even 20-30% of the price the charge just for 'something different looking', they don't even look that premium. Fragrance too strong at first and then dies out quickly. When something goes wrong (they didn't even ship my full order!) the customer service is pathetic to a point they won't even reply for days even after multiple emails!

I enjoy the fragrance. Smells wonderful when I enter my apartment. And I will recommend it to everyone I know.

Placed a one time order as a Christmas gift and now being charged $55 for another order. I did not sign up for their subscription service. They are nearly impossible to contact to cancel, the merchant phone number listed on my credit card is a non working number and no response from email address found on their website (which was difficult to find). Having to cancel credit card to avoid future charges and as the claims department investigates in my attempt to get charge reversed. Same thing happened to my husband and hundreds of similar stories on a Drift Facebook page I found. DO NOT ORDER!

I use these in my car, in my closet and shed! Love the pleasant fragrance!