Banner for Drive

Drive Reviews 

2,159
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Honest John erased. Appalling interface. No classic car reviews. No longterm tests. No reliability data. Shameless promotion of Volkswagen group. Who designed this utter rubbish. Gott Im Himmel.

Rated 5 out of 5 stars

This is the first time I've bought a car online and was initially very sceptical. However Heycar have made the whole process as easy and risk free as possible. Had great help from Henor in sales and t... See more

Rated 5 out of 5 stars

Bought a used car through heycar and got £200 cashback and free delivery that was ~380 miles; door to door. Henor Ajeti is great, responds fast, concisely and professionally and kept the purcha... See more

Rated 5 out of 5 stars

I am delighted to say I had a really good experience with the team at Heycar. Hanor and Tilly were very professional and any issues I thought I had were sorted instantly. All in all a good experienc... See more

Company details

  1. Car dealer

About Drive

Written by the company

A better way to get moving

Drive is the new name for heycar. We’re building on the excellent customer reputation heycar earned, with the same commitment to making it easier and more reassuring to find your next vehicle.

Getting on the road looks different for everyone.

Some people want to buy a used car outright. Others prefer leasing because it suits how their life works right now. What's right for one person won't be right for the next, and that's fine. Circumstances change, priorities shift.

The hard part is usually making sense of all the options out there. That's what Drive is for. Drive is a digital marketplace that brings different ways of getting on the road into one place. You can explore a wide range of Volkswagen Group vehicles and funding options, see what's available, compare what actually matters to you, and make a decision that feels right.

With Drive you can:

  • Browse thousands of approved used vehicles from Volkswagen Group and other authorised retailers.

  • Explore new leasing offers alongside used cars.

  • Compare buying, leasing and finance options to understand what best fits your budget.

  • Read expert reviews, buying guides and helpful advice to support your decision.

  • Move forward with confidence, knowing every vehicle is warranty-backed and supplied through approved retailers.

Finding your next car should feel exciting, not exhausting. That's why we've built something simple and easy to navigate, designed around how real people actually go about this. No pressure. No unnecessary complexity. Just the support you need to move with confidence.

Confidence backed by expertise

Trust matters when you're making a decision like this.

Drive is brought to the UK exclusively by Volkswagen Financial Services, working hand in hand with Volkswagen Group's approved retailer network. Together that's decades of experience helping people get on the road - and a network that knows the Volkswagen Group brands inside out.

It means every vehicle comes from a source that understands these cars, with finance options provided through Volkswagen Financial Services - bringing consistency, transparency and confidence to the whole experience.

Behind the simplicity of Drive is a strong foundation of expertise: warranty-backed vehicles, approved retailers and expert reviews and guides written by people who know these cars, there to guide your decisions from first search through to ownership.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,159)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

When I contacted the dealer

When I contacted the dealer, I was told that the car that was advertised did not exist, which was very disappointing. Ford Mondeo Estate 50 miles £36,999.

17 January 2025
Rated 5 out of 5 stars

Harkaran was brilliant!

I dealt with Harkaran who was really helpful and professional throughout the whole process. Unfortunately on this occasion we were not able to use Hey Car to purchase our car but I would 100% recommend Hey Car and Harkaran to anyone else thinking of buying a car.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service/sales

Terrible customer service/sales, I contacted them 4 times to buy a car and they dont even reply, I dont know how many times I need to chase, they dont pick up the phone or reply emails.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I'd never heard of heycar UK until I was searching for a new car. The site is user friendly and they send updates of new vehicles to your email. I bought a car through them last Friday!

21 January 2025
Rated 5 out of 5 stars

Thank you Heycar!

Heycar provided all the information I needed, and none of the blah-blah that I didn't need. The link to the retailer worked perfectly, and I have purchased the item as originally seen. Thank you Heycar!

13 January 2025
Rated 3 out of 5 stars

Great car but very dirty

The car is excellent and, following an initially period after purchase where communication was lacking, the overall customer experience was good. The car was well priced, especially when the offer of cash back and free delivery is factored in. Unfortunately, when delivered, I was disappointed by the cleanliness of the car. I accept that, as the car was driven to me, some exterior dirt etc is unavoidable but the interior of the car was filthy. Surely the dealer could have ensured a full valeting of the car before dispatch.

4 December 2024
Unprompted review
Rated 4 out of 5 stars

Communication could’ve been better but happy with purchase

Henor contacted me quickly at the start of the process but wasn’t as easy to get hold of after payment.
I paid, heycar confirmed receipt on the same day but it took 7 days for heycar to tell me they had made payment to the dealer and that it could take 3 working days to clear. I ended up waiting the full 10 working days from payment to receiving my car which is quite a while.
The direct contact I had with the dealer was brilliant; very professional, very responsive and helpful. The driver from the company used to deliver the car was very polite and professional too (after his 5 hour drive). Very happy with my new car.

19 January 2025
Rated 5 out of 5 stars

Really easy and simple way to buy a…

Really easy and simple way to buy a car!

Simple and clear guidance on the full scope of what the process is, was being liased the whole way by a wonderful gentleman called Harakaran who was curteous and ensured a fast purchase!

Is this the new way to buy a car? It certainly looks like it!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

No problem buying a Car from heycar.com I would just like to say about my…

Hi I would just like to say about my experience buying a car from heycar UK, I am of an age were you need to be very weary of buying a car on the internet, from the first person I spoke with at heycars I was always kept in the picture at all times .If I needed finance it would be available as it happened I did not need it. Every body I spoke with was most helpful on all occasions. Mrs Ann Cooper.
ps.a big thank you Must to go to Kenan who help
was much appreciated.

4 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look