Drive Reviews 

Selected a car and paid the deposit. After paying the deposit Heycar imposed a number of obstructions. It is clear that this company did not want to supply the vehicle because the transport distance from dealership to me was too far and not viable.

Members of the public should be aware of these tactics.
I would advise people to buy direct from the dealer who has the car for sale and bypass this organisation. I went direct to the dealer and received excellent customer service.

Petya was great to deal with and when I decided not to progress with the car the refund was processed the same day.
Great customer service.

Conversation could have been shorter and certain details requested were not readily at hand.
Otherwise no problems.

Great communication

The sales executive looked at my enquiry very efficiently. No pressure was applied to secure the deal l was looking for.
The car was ready at the time arranged full of fuel and battery fully charged. Excellent service.

Very polite friendly the person I spoke to at hey car, and dealt with my query promptly.

3 stars because the car itself is lovely, as described and a good price point.

Unfortunately, the process was extremely drawn out and trying to get in touch with anyone regarding an update was almost impossible. Numerous calls and emails went unanswered. The date I was told I would receive my vehicle came and went without any contact from HeyCar. I felt I was left to do all the leg work, asking for updates and estimate delivery dates without any straight answer. I was passed to numerous different members of staff (who were all very polite and apologetic) with nobody appearing to take responsibility or be willing to provide an explanation.

A really shame as the vehicle is lovely, but I would not return or recommend HeyCar if you want your car anytime soon.

Very poor customer service - 9 (7) working days after reserving the car I get a email saying they have arranged to pay the dealer but that will take another 3 working days - no idea when the car will be scheduled for delivery - a shambles of a scam by complete incompetents - they are scammers keeping your money for as long as possible to try to make interest on your money (millions) - save time effort and stress by going direct to the dealer

Easy to deal with, Communication was first class

Couldn’t have been easier

I purchased a car via the HeyCar app. The process was simple, I was put in direct contact with the dealer that was selling and all went through with no problems. The dealer was great and the purchasing journey straightforward.

Shocking customer service trying to buy a car and can't even get through

Like many people I was a bit skeptical about buying a car without having a physical inspection and a test drive. The particular car that I bought was over 200 miles away so free delivery was very attractive. I dealt with Henor who explained the procedure and was then passed over to Liz who handled the delivery details. The car was driven to me by a very polite, helpful and interesting driver who handled the neccesary details and paperwork. On the day he phoned me a couple of times to let me know his progress on the journey.
All in all, the process was very easy and quite quick. The car is as good as I hoped for and I have been very satisfied with the experience.

Nev, the salesman was very friendly and provided a great experience. Although new to the Portsmouth branch he was very knowledgeable

great to deal with

Really straightforward purchase with good and clear communication. Very happy with my vehicle purchase!

A fantastic service, from start to finish.

Great until they had my money then disappeared without a trace for 10 days. Phoned me on day 11 to say there was paint scuffing on the boot due to loading and unlading heavy items. Said it would be two weeks to repair or I could have £300 off if I accepted as it was. After being sent photos and them upping their offer to £500 I accepted. Upon delivery there was additional damage to the wheel arch and a much larger and deeper paint scratch which they hadn't mentioned. This was consistent with a collision - it looks like someone had reversed the car into something solid. It was impossible to speak to customer services as no-one answered the phone and despite leaving messages no-one got back in touch. Eventually 5 days after the car was delivered someone replied to an email. Several emails later they have offered a paltry £150 further off the car. Will go back to using CINCH as they were completely transparent with detailed photos of even minor blemishes and they actually answered the phone.
EDIT: They eventually offered a further £150 which I've accepted. However, there is no sign of the cashback offered when I bought the car (£700). According to their terms and conditions this is supposed to be offered after 14 days and we're now on day 26.

When a request was made for information it was received in an hour