Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue... See more
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Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro... See more
Company replied
I love Driveaway Holidays! Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many... See more
Company replied
We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was... See more
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Company details
About DriveAway
Written by the company
DriveAway is Australia's leading expert in domestic and international car hire, European car leasing and motorhome rentals across the globe.
Our Products
Contact info
PO Box 1321, 2060, North Sydney, Australia
- 1300 363 500
- reviews@driveaway.com.au
- driveaway.com.au
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from DriveAway
Hi Darren,
Thank you for your positive review; it's great to hear you found our website user-friendly and that our consultants provided excellent service. Your positive feedback means a great deal to us and motivates us to continue improving. We appreciate you sharing your experience and hope to keep assisting you with your future travels.
Kind Regards,
Georgia
Quick and efficient.
21 December 2024
Unprompted review
Reply from DriveAway
Hi Martin,
Thank you for choosing DriveAway and we hope to hear from you again soon. Have a Merry Christmas and Happy New Year!
Kind Regards,
Miriama
Worst ever
Worst ever, no 24/7 communication. Too many fees for a small car. Pathetic service at Perth airport. Literally just want my money back today. I do not want a hire car.
21 December 2024
Unprompted review
Reply from DriveAway
Hi Larissa,
Thank you for your feedback, and we apologise for any confusion regarding the additional one-way fees.
Most suppliers will charge a one-way fee if you do not intend to drop your vehicle back at the same pick-up location, which is stipulated upon booking your vehicle. Our helpful customer service team is currently reaching out to you to go through this and hopefully clarify any worries you may have.
We value your feedback and will use it to improve our services. We look forward to resolving this matter with you.
Kind regards,
Miriama
My reservation was made so much easier…
My reservation was made so much easier with the consultant's assistance. Very helpful, friendly and explained details of the hire car well. Thanks so much
11 December 2024
Unprompted review
Reply from DriveAway
Hi Vikki,
We apreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our consultant was able to make your reservation process smooth and enjoyable. We strive to provide excellent customer service and are glad that our consultant's helpfulness and friendly demeanor made a difference for you.
Kind Regards,
Georgia
Used before always good
9 December 2024
Reply from DriveAway
Hi There,
We appreciate your continued patronage and are glad to hear you've had positive experiences with our products in the past.
Kind Regards,
Georgia
Able to contact Australian to help with…
Able to contact Australian to help with booking …very quick & easy !
27 November 2024
Unprompted review
Reply from DriveAway
Hi Anne,
We appreciate your kind words and it is great to hear that you found our booking process quick and easy. We strive to provide a seamless experience for our customers, and it's wonderful to know we achieved that for you.
Kind Regards,
Georgia
Great phone service and easy to use Website
great phone service and easy to use website. Always a good experiencne i have been using Driveaway for over 5 years now - highly recommend!
17 October 2024
Reply from DriveAway
Thank you for your kind words and for being a loyal customer for the past five years. We appreciate your positive feedback and are glad to hear that you have had consistently good experiences with our services.
Ease of booking
18 October 2024
Reply from DriveAway
Thank you for your review! Glad to hear you found our booking system simple.
Ashleigh
Good choice at a good price
Good choice at a good price. Booking process want clear, but when I phoned to make the booking, the agent clearly explained straight away that it would be cheaper to book online, and then let me know where I had gone wrong. All up a pleasant experience and interaction…very pleased.
22 September 2024
Reply from DriveAway
We appreciate your kind words and are glad you had a positive experience. We strive to make our booking process as clear and straightforward as possible. We're happy to hear that our agent was able to help you understand the process and find the best deal. We value your feedback and will continue to work on improving our services.
Kind regards,
Ashleigh
Reply from DriveAway
Hi Robyn,
We appreciate your kind words! We strive to make our services as easy and informative as possible.
Happy & safe travels,
Ashleigh
easy navigation
31 August 2024
Reply from DriveAway
Hi David,
Thank you for your review. We are pleased that you found our website easy to navigate and make a booking.
Safe travels,
Ashleigh
Very easy to book online
27 August 2024
Reply from DriveAway
Hi Bay,
Thank you for your feedback and review. We appreciate it!
I'm glad you found our website easy to use and book online.
Many thanks & we hope to see you again soon.
Ashleigh
Reply from DriveAway
Hi Ray,
Thank you for your positive review.
We're so glad to see that our website has been easy for you to use and that you were able to secure a great price!
Safe travels!
Ashleigh
Hello,
Hello,
Please do not proceed with the extra $1100 charge. The total price should have been inclusive, and I selected the Perth to Melbourne option, so the fees should have been applied automatically.
Overall, the website is good, but I feel misled. If you ask for a destination and enter the relevant information (in this case, Perth to Melbourne), and you receive a fee of $1930.94, then adding an extra $1100 plus other fees is confusing.
If there are any issues or questions, please reach out or call me to discuss before charging anything else.
Thank you.
15 August 2024
Reply from DriveAway
Hello Luigi,
Thank you for your feedback, and we apologise for any confusion regarding the additional fees.
We’ve attempted to reach out to you to discuss some alternative options and clarify the intricacies of your booking request, including the one-way fees that have been applied. Please rest assured that we have not proceeded with any extra charges at this time.
We understand how important it is to have a clear and straightforward booking process, and we are committed to ensuring your satisfaction. We will try calling you again shortly to explain everything in detail and address any questions or concerns you may have.
Thank you for bringing this to our attention, and we look forward to resolving this matter with you.
Best regards,
Ashleigh
Easy to book and a great price
26 July 2024
Reply from DriveAway
Hi Carlyn,
Thank you for your positive review.
We're so glad to see that our website has been easy for you to use and that you were able to secure a great price!
Safe travels!
Ashleigh
BEWARE Alamo does not accept card with debit written on it even if once inserted have the credit option !
Alamo Anaheim (manager Natasha) refused to even try our debit card to see that it had a credit option once inserted, leaving us without a car, rented cars all over the States with different suppliers, never had a problem with the same card.
Wasting time, we ended up renting with Enterprise that accepted our card (like every time we rent) without problems ! (Better car,better price!)
Alamo sent us to DriveAway for a refund, DriveAway is telling us that we have to wait for Alamo to refund.
Still waiting...
30 May 2024
Unprompted review
Reply from DriveAway
Thank you for your feedback. We sincerely apologize for the inconvenience you faced at Alamo Anaheim. We understand how frustrating it must have been, primarily since you've successfully used the same card with other suppliers.
To better assist you and expedite your refund process, could you please provide us with more details, such as your booking reference number and the dates of your rental? This information will help us follow up with Alamo and DriveAway more effectively.
We appreciate your patience and understanding, and we're committed to resolving this issue as quickly as possible. Thank you for bringing this to our attention.
Ashleigh
Easy to complete
1 June 2024
Reply from DriveAway
Hi Peter,
Thank you for your review and feedback.
We're glad to hear the booking process was simple to complete.
Safe travels,
Ashleigh
Reply from DriveAway
Thank you for your feedback! We're thrilled to hear that you found our website easy to use and got a great deal on your car hire. Your satisfaction is important to us, and we appreciate you choosing us for your travel needs.
We look forward to serving you again in the future. Safe travels!
Ashleigh
Ease of booking and I have used this…
Ease of booking and I have used this company before
29 April 2024
Reply from DriveAway
Thank you for your positive feedback! We're delighted that you found the booking process easy and have been a repeat customer. Your satisfaction and loyalty mean a lot to us.
We look forward to serving you again and providing excellent service for your future travel needs. Thank you for choosing us!
Ashleigh
Help at Home
I rang for some booking assistance and was helped by a friendly patient team member. I feel safe knowing that I'm going through an Australian company whilst travelling overseas.
18 April 2024
Reply from DriveAway
Thank you for taking the time to share your experience with us, Melanie! We're delighted to hear that our booking process was simple and that you feel comfortable knowing we will look after you.
Safe travels!
Ashleigh
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