Drive Motor Retail Reviews 

Abysmal customer care, promising phone calls to keep you informed but never made, last visit at 12.17 pm, waited as no one manning service desk, eventually went over the reception desk and asked guy if he could ring the service desk to get someone out, lucky for he then went and found someone, seems the service dept when you turn up are doing you a favour no pro activity, totally no customer care, one saving grace Tracey Osbourne thank god based on experience between 30 Jan and so far today 02 Mar

Thank you, Rashid and the team, for giving us the MG ZS Hybrid + Trophy Auto—the car we dreamed of. From start to finish, everything went smoothly, and we’re truly happy with the service we received. We appreciate the way we were treated, and we’re extremely satisfied with the car. Thank you, Rashid, for helping us get this particular car. It means a lot to us. 😊❤️

What an absolute shower of sh@@,customer service is woeful,i had to take my van in for a recall,booked it in and not told it would be all day to do it,so i took it in at 9.30 this morning then told it would be ready at 5pm,we live 15 miles away so had to walk around leicester which you can only do for so long we went back at 3pm to be told the van is only just going in,not impressed at 4.30 i went outside and my van was washed but still outside,anyway they did not do the work and sent me home giving me the biggest load of bull i’ve ever heard,i have lost a days work only to be told i’ve got to take it back in for another loss of earnings !!!!!!!!!

Thank you so much for a seamless purchase of my new car. Gaynor and the team were amazing at Bristol East. Absolutely love my new car and the customer service was 100%

A big thank you to Leona when looking for a car she was very patient, helpful not pushy and made us feel very comfortable and at ease when purchasing a car which for us was a big decision to make. Nothing was too much trouble and her customer service skills were outstanding in dealing with us. Thank you Leona other garages didn't make us feel like this but you were so helpful.

Drive Vauxhall Bury St. Edmunds always gives first-class and friendly service which I very much appreciate.

Thank you very much.

I bought a vehicle at the Weston Super Mare showroom/garage a couple of weeks ago and I have been missed sold.It is an electric vehicle and the advertising was at 145miles range and the salesman said it realistically does 120 but 3 days after buying it I realised it doesn’t even do 90 miles.So I would be very careful in trusting the sales men when you buy an electric vehicle as they say anything to have a sale,they don’t care what your needs are from a vehicle .

Cannot commend Alyx Turner the service advisor at Redcar Vauxhall for her professionalism, efficiency and outstanding customer service.
She went over and beyond all expectations and went that extra mile to try and resolve a very stressful situation.
Highly impressed with her confident demeanour and always returned calls as she said she would
Best service ever experienced would highly recommend this garage based on this experience

Victoria from Bristol north branch was great , really friendly and honest.

Absolutely appalled by the shocking service at Drive Vauxhall Nuneaton. Booked our Vauxhall Movano van in advance for a third gear fault, but it was off the road for six weeks due to endless inconsistencies and excuses:
• Parts ordered before proper inspection; gearbox declared “worse” without ramp access.
• AdBlue fault linked to a manufacturer recall (Aug 2025) after we bought it fault-free elsewhere—yet no courtesy vehicle was provided.
• Clutch wasn’t replaced during gearbox replacement on a 90k-mile van, despite it being standard practice—no reputable garage would do otherwise.
Evasive answers, unexplained “extra repairs” and “disconnected wiring,” plus zero support. We emailed the manager over two weeks ago (as of mid-February 2026) and are still waiting for a response. After no satisfactory resolution from head office, we’ve now escalated the full matter to The Motor Ombudsman (#79387 accreditation)

I gave 1 star due to the shocking service of “ no call backs “ no replying to e mails , and even no response to an online “ complaint s form “ !! 🙁

Third car I’ve got here and thanks to David I’m once again a very happy customer. Superb service from start to finish thank you.

Jose Hidalgo amazing service, helpful, kind, considerate, full of knowledge, fun, would definitely recommend!

Jonathan Hartman was absolutely wonderful , so helpful and never once pushed us to make any quick decisions .
He went through every bit of information thoroughly and was so helpful.
He also makes a fantastic hot chocolate!!

Visited Stockton-on-tees site recently for a service and MOT. Excellent branch, very friendly and helpful staff. Thank you all.

I visited the Scarborough site on Saturday and was met by Matthew Kilby. He was extremely polite and welcoming and could not do enough to help. he organised a test drive and once safely back in the showroom we sat and discussed the car. I am sure I tried his patience at times but he never let it show. I was on a fixed budget and unfortunately we could not reach a deal. He even enlisted the help of his Manager, I think his name was Shaun (but not sure) who also came along to try and help me. If we had managed a deal I would have rated this 5 star. I left the showroom disappointed but with a pleasant feeling of finding somewhere with excellent customer service who tried to help but with no pressure. Well done Drive Motor Retail and 5 Stars to Matthew, I am sure he will go far in his career. Steve Stanton

Jose Hidalgo from Drive Vauxhall Ipswich, is an excellent salesman, efficient, organised friendly, goes above and beyond to help he's a real gentleman. Wouldn’t go to anyone else after meeting him. 10/10.

Excellent, friendly and efficient service provided by Kristy.
I walked into Vauxhall Drive Stockton and within 2 hours drove out with a new car!
Kristy was very knowledgeable and tried her utmost best to get the best deal for me. As a female customer in a mainly male environment, I didn’t feel intimidated at all.
The car is perfect! From a very very happy customer, thank you Kristy! 😊

Our experience throughout the booking process and the day set aside for the car service has been excellent.
Booking the service was quickly carried out in a polite and considerate manner with confirmation of our booking by return messaging and voice mail.
On the day of the service at Bury St Edmunds were made to feel welcome; timescales and the work to be carried out were confirmed and we had phone calls and a video of the work progress throughout the day keeping us fully updated!
On collection of our car, we were again talked through everything that had been done with time being given to answer our questions. And our car was washed and vacuumed before being returned to us!
Amazing and thank you

Jose Hidalgo,
He's a good salesman. Very attentive and helpful.
Thank you, Jose