Driver Guardian Reviews 

1,567
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and polite staff for providing fast, reliable support and going above and beyond during unexpected roadside emergencies and vehicle breakdowns. Many reviewers note that getting straight through quickly on the phone makes handling stressful situations much easier and reassuring. Consumers also greatly appreciate the prompt communication, efficient assistance, and follow-up check-ins when updating policy details or managing vehicle recovery. People note that the team consistently remains friendly, professional, and reliable in delivering top-tier service across multiple years of loyal membership.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly staff and prompt... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and very... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting quick phone responses and... See more

Response time

Reviewers express great appreciation regarding response time, highlighting quick phone answers and fast issue... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... See more

Company replied

Rated 5 out of 5 stars

Rachel was extremely helpful. I first asked how I can reset my password, and she told me they were upgrading their website. I then asked If my vehicle information had been updated to my new registr... See more

Company replied

Rated 5 out of 5 stars

I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... See more

Company replied

Rated 5 out of 5 stars

I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly ser... See more

Company replied


Company details

  1. #70 of 228 best companies in Insurance agency
  2. #12 of 69 best companies in Car and Motor Insurance Agency
  3. #18 of 55 best companies in Car service
  4. #6 of 12 best companies in Caravan and Motorhome Insurance Company
  5. #2 of 7 best companies in Towing service
  6. #26 of 60 best companies in Vehicle Repair

About Driver Guardian

Written by the company

Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection. Our 5 Star Breakdown Cover is for any vehicle type Car Breakdown Cover, Motorhome Breakdown Cover, Motorbike Breakdown Cover, Camper van Breakdown Cover, Commercial Breakdown Cover, Taxi Breakdown Cover, Multi Vehicle Breakdown Cover Personal Breakdown Cover Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us. What is Motor Legal Protection? A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault. This type of policy is often included as an add on for your road risk insurance. Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall. Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy. You can see our Breakdown Cover here Breakdown Cover Driver Guardian is Authorised and Regulated by the FCA number 546256.

Written by the company

Discount for Existing Members

We give a 10% loyalty discount to existing members

We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,567)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent all round service

excellent all round service. quick, polite, helpful and no hesitation in providing the exact response needed

10 June 2026
Driver Guardian logo

Reply from Driver Guardian

Hi David, very happy to hear this, thank you for the review!

Rated 5 out of 5 stars

I broke down on holiday in devon and…

I broke down on holiday in devon and the only place available to fix the car was in Bristol, there was no quibble, one phone call to a lovely lady on the line and around 1hr later the car was picked up and on its way, great service

26 May 2026
Driver Guardian logo

Reply from Driver Guardian

Hi Paul, thank you for the review. I'm glad everything went well :)

Rated 5 out of 5 stars

I broke down on a duel carriage way

I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly service. I would definitely recommend. Great price too!

16 June 2026
Driver Guardian logo

Reply from Driver Guardian

Hi Caroline, thank you for your review. I'm glad the recovery went well and that you are happy with our service!

Rated 5 out of 5 stars

The best at the most competitive price 🥳

I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported.

One time I had a 94yr old passenger and when I called DG discovered that my cover had lapsed 😫 but they offered me an emergency cover rate and still came out within the hour to take us to my designated garage 🙏🏼

Another time I was towing a friends caravan around Scotland and a wheel came off 🫣 DG came out, sorted the wheel with new wheel nuts, then followed us to the next service stop to double check that the wheel nuts were still tight 👏

5 July 2025
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Hi Gwendoline, I'm glad we could be of service :) Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service, polite and helpful, I had a flat battery, but luckily someone in the car park had jump leads and it started, I was grateful because I had a Dr's appointment.
I rang back immediately to cancel the visit, but was told to ring again if I had an issue, but it was fine.

20 May 2026
Driver Guardian logo

Reply from Driver Guardian

Thanks for the review Joan!

Rated 5 out of 5 stars

Very helpful as always

Very helpful as always, good contact and communication, helped sort the problem out. Thank you

12 May 2026
Driver Guardian logo

Reply from Driver Guardian

Thanks for your review, we're glad you are happy with our service :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Broke down on M1 at Leicester. Rang Driver Guardian and had a response from a breakdown company within half an hour. Unfortunately the M1 closed due to an accident so the recovery vehicle couldn't get to us for 5 hours! but they were in constant touch making sure we were safe.

27 March 2026
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Hello Peter, thank you for the review, I'm glad that everything was sorted for you!

Rated 5 out of 5 stars

Painless process

Once again, a painless renewal of my policy. A great price even without the discount for being a regular customer. Well worth asking for a quote.

16 March 2026
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Hi Nigel, thank you for the review!

Rated 5 out of 5 stars

Good job i phoned them

The chap on the phone told me exactly what was wrong with my van. Something id never would have thought of. He was spot on. Sorry i forgot his name. Well done to him. Saved me a fortune!

30 January 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review!

Rated 5 out of 5 stars

Brilliant service and help

Brilliant service and help. Called for a recovery as my car had an issue and recovery truck arrived very quickly. Super job! Thanks.

2 February 2026
Driver Guardian logo

Reply from Driver Guardian

Hi Emre, thank you for your review, glad everything went well!

Rated 5 out of 5 stars

Impeccable service

I've been with DG for years, every aspect of the service in my opinion and considering the price is impeccable.
I've called them out on numerous occasions for both major and minor problems and every time the communications, response/time, efficiency, customer service and resolution leaves no room for improvement IMO.

14 November 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your kind review, we are delighted you are happy with our service.

Rated 5 out of 5 stars

Quick and efficient

The mechanic came over within the hour and started my van

30 October 2025
Driver Guardian logo

Reply from Driver Guardian

Excellent! Thank you Eduardo for your review, we are very grateful.

Rated 5 out of 5 stars

Great help from Driver Guardian …

I called Driver Guardian for help when my car would not start. I got an instant response and they were very helpful. I even received a call after the breakdown a few days later to check all was well.

30 October 2025
Driver Guardian logo

Reply from Driver Guardian

We are so pleased you were dealt with quickly and appreciate you sharing your experience with us, thanks Nigel.

Rated 5 out of 5 stars

Yes fix my car very quickly

Call driver guardian to fix my car they responded in less time and help me back on the road

3 July 2025
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your review, it's great to hear you are happy with our service.

Rated 5 out of 5 stars

Great customer service

My car had a flat tyre a couple of weeks ago so I phoned Driver Guardian (who I’ve been a member of for 10 years) as unable to change the tyre myself. Rachel was fabulous and went above and beyond to ensure I was back on the road as quickly as possible (1.5hrs in total). Excellent service!

10 September 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you very much for sharing your experience with us it's fabulous Rachel went above and beyond to help as she always does .

Rated 5 out of 5 stars

Rachel was extremely helpful.

Rachel was extremely helpful.
I first asked how I can reset my password, and she told me they were upgrading their website.
I then asked If my vehicle information had been updated to my new registration and she came back immediately and sorted the details straight away.
Thank you for your help.

3 October 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your review Mike its so good to hear you had great help.

Rated 5 out of 5 stars

Motorhome Breakdown Cover with Driver Guardian

My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning and by 10:10 am Ravenscroft Motors attended and my van was being attached to a tow truck to be recovered to a local repairer. Everything went very smoothly and Daniel the recovery driver was also very kind and helpful. I could not have asked for better service. Thank you to all involved! :)

25 September 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you Sharon for sharing your experience of our service with us we are very grateful.

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