Driver Guardian Reviews 

1,567
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and polite staff for providing fast, reliable support and going above and beyond during unexpected roadside emergencies and vehicle breakdowns. Many reviewers note that getting straight through quickly on the phone makes handling stressful situations much easier and reassuring. Consumers also greatly appreciate the prompt communication, efficient assistance, and follow-up check-ins when updating policy details or managing vehicle recovery. People note that the team consistently remains friendly, professional, and reliable in delivering top-tier service across multiple years of loyal membership.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly staff and prompt... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and very... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting quick phone responses and... See more

Response time

Reviewers express great appreciation regarding response time, highlighting quick phone answers and fast issue... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... See more

Company replied

Rated 5 out of 5 stars

Rachel was extremely helpful. I first asked how I can reset my password, and she told me they were upgrading their website. I then asked If my vehicle information had been updated to my new registr... See more

Company replied

Rated 5 out of 5 stars

I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... See more

Company replied

Rated 5 out of 5 stars

I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly ser... See more

Company replied


Company details

  1. #70 of 228 best companies in Insurance agency
  2. #12 of 69 best companies in Car and Motor Insurance Agency
  3. #18 of 55 best companies in Car service
  4. #6 of 12 best companies in Caravan and Motorhome Insurance Company
  5. #2 of 7 best companies in Towing service
  6. #26 of 60 best companies in Vehicle Repair

About Driver Guardian

Written by the company

Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection. Our 5 Star Breakdown Cover is for any vehicle type Car Breakdown Cover, Motorhome Breakdown Cover, Motorbike Breakdown Cover, Camper van Breakdown Cover, Commercial Breakdown Cover, Taxi Breakdown Cover, Multi Vehicle Breakdown Cover Personal Breakdown Cover Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us. What is Motor Legal Protection? A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault. This type of policy is often included as an add on for your road risk insurance. Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall. Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy. You can see our Breakdown Cover here Breakdown Cover Driver Guardian is Authorised and Regulated by the FCA number 546256.

Written by the company

Discount for Existing Members

We give a 10% loyalty discount to existing members

We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,567)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic people to talk to…

Absolutely fantastic people to talk to great support and advice got all my 3 motorbikes covered on one policy, always been prompt with call out times and a curtacy call after recovery to see if everything went ok thankyou

23 September 2025
Driver Guardian logo

Reply from Driver Guardian

Thanks so much Christopher for sharing your experience with us, it's so good to hear.

Rated 5 out of 5 stars

Excellent service

From my 1st call to new tyre fitted service was excellent.

23 September 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you very much Brian for your review we are very grateful.

Rated 2 out of 5 stars

Had european cover sold by driver…

Had european cover sold by driver guardian but in fact is not run by them but a thirdparty compamy.
Cost me money to have my car recovered not happy so wont be renewing will pay at bit extra and use RAC.

29 April 2025
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Hi John, we have tried to contact you a few different ways today without any success.

The situation you describe does not match the cover we sell, so we very much need to speak to you please to understand what situation you describe.

If you could let me know a good time to get in touch I can give you a call to get to the bottom of the situation.

thanks
Gareth Halsall
Driver Guardian

Rated 5 out of 5 stars

Flat Battery

We had a flat battery and no way of charging it. Within an hour a man from a local garage arrived to jump start the car which enabled us to drive to Halfords to have a new battery fitted

19 September 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you for sharing your experience Karen we are very grateful.

Rated 5 out of 5 stars

Lovely service

The mechanic came within half hour and diagnosed the issue with my vehicle very quickly
Thank you driver Guardian employee who arranged the breakdown call out for me
Best regards
Ali Shah, Chigwell Essex

19 September 2025
Driver Guardian logo

Reply from Driver Guardian

We are so pleased you have had a quick response to your breakdown.
Thanks so much for your review Sayed.

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful. Very responsive. Thank you team

12 September 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you very much for your review Julian we are delighted you are happy with our service.

Rated 3 out of 5 stars

I did not receive renewal documents and…

I did not receive renewal documents and had to call the helpline to request these. As I wrote this I’m still waiting.

13 August 2025
Driver Guardian logo

Reply from Driver Guardian

Hi Leigh, Sorry for the delay with this, this has been requested again for you, I have contacted you via email.

Rated 5 out of 5 stars

Very good service.

Very good service. Excellent! No doubt about renewing for another year. Thank You.

13 August 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your review.
We are pleased you are happy with the service you received.

Rated 5 out of 5 stars

Quick response

Getting a person who answered the phone, and easily understood the question and got everything sorted quickly.

17 April 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review Thomas we appreciate it.

Rated 5 out of 5 stars

Very helpful and easy to do business…

Very helpful and easy to do business with I was always busy when they called but always called back when they said they would - great value as well

1 May 2025
Driver Guardian logo

Reply from Driver Guardian

Thank you very much for your feedback Russell we are pleased you are happy with our service.

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