My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel was extremely helpful. I first asked how I can reset my password, and she told me they were upgrading their website. I then asked If my vehicle information had been updated to my new registr... See more
Company replied
I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... See more
Company replied
I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly ser... See more
Company replied
Company details
- #70 of 228 best companies in Insurance agency
- #12 of 69 best companies in Car and Motor Insurance Agency
- #18 of 55 best companies in Car service
- #6 of 12 best companies in Caravan and Motorhome Insurance Company
- #2 of 7 best companies in Towing service
- #26 of 60 best companies in Vehicle Repair
About Driver Guardian
Written by the company
Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection.
Our 5 Star Breakdown Cover is for any vehicle type
Car Breakdown Cover,
Motorhome Breakdown Cover,
Motorbike Breakdown Cover,
Camper van Breakdown Cover,
Commercial Breakdown Cover,
Taxi Breakdown Cover,
Multi Vehicle Breakdown Cover
Personal Breakdown Cover
Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us.
What is Motor Legal Protection?
A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault.
This type of policy is often included as an add on for your road risk insurance.
Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall.
Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy.
You can see our Breakdown Cover here
Breakdown Cover
Driver Guardian is Authorised and Regulated by the FCA number 546256.
Written by the company
Discount for Existing Members
We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.
Contact info
1 Slaidburn Crescent, PR99YF, Southport, United Kingdom
- 01704 225588
- info@driverguardian.co.uk
- driverguardian.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like being able to speak to some one…
I like being able to speak to some one and explain what is happening. I was given good advice about booking a garage first and then calling for breakdown recovery. When we were told there was a four hour wait from the low-loader, I rang back and a different firm was called who were there in under an hour and gave us really good service. I am happy to recommend Driver Guardian to others.
24 April 2025
Reply from Driver Guardian
We are very pleased you are happy to recommend us and your breakdown was sorted for you.
cheap cover
24 April 2025
Reply from Driver Guardian
Thank you for your review it's excellent you are happy with the cost of your cover.
The rescue arrived promptly with no…
The rescue arrived promptly with no problem asked the problem fixed there and yhrn with no need for a garage polite well mannered friendly employee great job.
24 April 2025
Reply from Driver Guardian
Thanks so much for your feedback David we love to hear we have done a great job.
Reply from Driver Guardian
We are happy you found our service to be good thanks so much for your review.
The best ever
23 April 2025
Reply from Driver Guardian
Thank you so much for your review we are very grateful.
Always arrive quickly when needed.
Always arrive quickly when needed.
Courteous , friendly and efficient
18 April 2025
Reply from Driver Guardian
Thank you very much Alan so good to hear you are pleased with us at Driver Guardian.
i found your web site to get around in…
i found your web site to get around in end I had to phone to renew my policy.as for service i cant comment in years i have been with guardian luckily i have not had to use it.
4 April 2025
Reply from Driver Guardian
Hi Norman, thank you for the review, I'm happy to hear that we resolved your renewal over the phone, we have a dedicated phone team in the UK and calls are answered nearly instantly. Rest assured if you ever need the service we will be there for you.
Thanks
Gareth Halsall
Driver Guardian
The service was not very good
The service was not very good as I had to wait for about 2 hours before I got anyone out to me as I am a amputee and in a wheelchair I could not go anywhere so I would like to have a better service in the future
5 July 2024
Reply from Driver Guardian
Hi Susan thanks for the review, we always keep wait times as low as possible, I am sorry to hear you had a slightly longer wait than we expect, we do prioritise jobs based on circumstances and we will always aim to be with you as quickly as possible.
Thanks
Gareth Halsall
Driver Guardian
Reply from Driver Guardian
Thank you so much we are grateful for your kind words.
Reply from Driver Guardian
Thank you very much for your review it's great you find us easy to deal with.
The battery on our motorhome needed…
The battery on our motorhome needed replacing,from first call to successful repair was 4 hours.and called us every 40 minutes with updates.touring spain at the time.november 2023.
5 April 2025
Reply from Driver Guardian
Thank you very much for your feedback
It's so good to hear you were dealt with successfully and where kept informed.
The wife and me was very happy with the…
The wife and me was very happy with the way we were looked after taken to the garage and then to our house just couldn't fault services
6 April 2025
Reply from Driver Guardian
Thank you very much for your review
It's pleasing to hear you were happy with our service.
I stumbled accross Driver Guardian a…
I stumbled accross Driver Guardian a few years ago when my breakdown cover had tripled even though I hadn't used it..
Wow what a difference in price..has even gone down in price the last couple of years..website really easy to use..Have recommended to family and friends who have also taken out breakdown cover with Driver Guardian..
Thank you..Brilliant
2 April 2025
Reply from Driver Guardian
Thank you so much Stella for recommending us it's excellent you are pleased with our pricing.
Geoff Burch, Superb company
Very timely response I must say, I wasn't kept hanging around for ages as with some other breakdown companies right on the money, got them to call at my house on time, efficient knowledgeable engineer nothing was to much trouble for him, but most of all this company are very competitive in their prices they even give you a discount if you don't call them out, I've been with them for a number of years now and never been let down 5 STARS for sure
29 March 2025
Reply from Driver Guardian
Thank you so much Geoff we are so pleased you are happy with Driver Guardian.
I renewed on line which was really…
I renewed on line which was really easy. I have been with Driver Guardian for 5 years and when we had to make a call when on holiday 2 years ago we were very pleased with the service.
2 April 2025
Reply from Driver Guardian
Thanks very much we really appreciate your feedback and are glad to know you are pleased with our service.
Polite and helpful staff.
2 April 2025
Reply from Driver Guardian
Thank you for your review we love to hear about our polite and helpful staff.
If i could give zero stars I would.
If i could give zero stars i would.
Yet another selfish company attempting to charge at the end of a free trial despite the services being cancelled by the customer. Thankfully I had cancelled my card in the days prior so the payment bounced. Absolutely disgusting.
Trust pilot also are asking for a reference number to prove this is a real review. But driver guardian never even sent me a confirmation email so I don't have one.
15 April 2025
Unprompted review
Reply from Driver Guardian
Hi Jay/Lauren Paling
We have reviewed the feedback and constructed a timeline of events that explain the situation and hopefully provide some insight and context for anyone that reads your version of events and gives our side of the story.
I must state at this point that we are in no way a company that mistreats people, we work harder than anyone in this industry not to do so, this is why we take your words so seriously.
Lauren or Jay signed up for a free trial and entered payment information, the account and the payment seem to be in a mixture of Lauren and Jay’s name, the payment does not match the name on the account, so it is unclear who did what.
I called Jay on Monday to advise the payment was due but down to a technical error, which it now appears was your card being cancelled, the payment had not gone through and had also not cancelled off, and to see if we should cancel or reinstate.
Jay asked I cancel so we marked the account cancelled, I advised Jay he would not be charged and even if it was too late to catch the payment he would be refunded the £7.23 in full immediately. Jay was fine with this.
We received a call from Lauren on Tuesday morning to say a payment intent had failed, I spoke to Lauren and informed her that no payment had been taken and that the matter had been handled with Jay the day previous.
Our accounts department then called Lauren back to double confirm this was the case and reassure no funds would be taken and that we do not even hold the card number as it sits with the payment provider. It was explained that the payment and accounts being in different names and the cancelling of the card had caused the confusion.
Following these efforts we later received Lauren’s review, which we had to ask to be altered as it contained statements that where not accurate, such as that we had taken money.
I appreciate after our third telephone conversation Lauren is hyper aware around this issue due to recent personal events and understand why this might trigger a reaction, I feel on the basis of what has happened, the steps we took, and what has been written, your reaction is not proportionate.
Thanks
Gareth Halsall
Driver Guardian
Reply from Driver Guardian
Thank you very much for your feedback Clair.
Reply from Driver Guardian
Thank you for your feedback it's good to hear your email was dealt with quickly.
I have not had any reason for a call…
I have not had any reason for a call out yet but better be safe than sorry. Driver Guardian is well priced for my needs should they arise.
26 March 2025
Reply from Driver Guardian
Thanks for your review John, we appreciate it.
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