When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amaz... See more
Company replied
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... See more
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Company details
Written by the company
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contact info
150 N Bartlett St, 97501, Medford, United States
- (888) 378-3929
- support@driveway.com
- driveway.com
4.3
Excellent
4k reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Driveway
Thank you, Sarah, for the lovely feedback. Shannon will be proud to learn of your compliments, and we all appreciate you choosing to sell your vehicle to Driveway. We wish you the best ahead and hope you'll consider working with us again one day.
I'm so excited
I'm so excited! I never thought my experience would be so quick, efficient, and professional. Tavion was a huge help in getting my car, and I highly recommend him .
12 May 2026
Unprompted review
Reply from Driveway
Thank you for your recommendation and for choosing Driveway! We are excited to hear that your experience was so quick, efficient, and professional. Tavion’s support clearly made a big difference, and it is great to know he helped guide you through the process with ease.
Travel safely, enjoy the road, and think of us again whenever it is time for your next new ride!
Extremely forthcoming and helpful staff
My liaison was Jordan and he walked me through it all from the very first phone call to explaining the loan how the whole process works and was always available through phone or messaging. I’m absolutely blown away that buying a car could be this easy and the old ways of buying vehicles is over I guess thank you so much, Jordan.
12 May 2026
Unprompted review
Reply from Driveway
Sandra, we're glad to hear about your experience and the support you received from Jordan throughout the process of purchasing your new Subaru! From the first call to walking you through the loan and staying available every step of the way, it is great to know he made everything clear, easy, and seamless.
Providing a straightforward, supportive experience is exactly what we strive for, and your feedback highlights that perfectly. Thank you for sharing your experience and for choosing Driveway. We will be sure to pass along your kind words to Jordan, and we wish you many exciting travels ahead.
These guys are great
These guys are great, they got me approved with sub prime credit with the terms I requested. They are stellar. Don't hesitate.
8 May 2026
Unprompted review
Reply from Driveway
We are glad to hear that you had such a positive experience with Driveway. Helping customers find solutions that work for their unique situations, including securing approvals and terms that meet their needs, is a key part of what we strive to do every day.
Your feedback and business mean a lot to us, Tiberias, and we hope to work with you again sometime.
Exceptional experience with Driveway.com (& Thad)
I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amazing to work with! His prompt responses, consistent touch bases, professionalism, and thoughtful end-to-end service made the transaction move seamlessly with such ease. I would love to work with Thad and Driveway.com again in the future.
12 May 2026
Unprompted review
Reply from Driveway
Providing a simple, end-to-end experience with pickup and delivery is exactly what we aim to deliver, so it is great to know that it made your transaction smooth and convenient. Thank you for sharing this feedback!
We are delighted to hear how much you enjoy working with Driveway for out of state purchases and trades. Thad’s prompt communication, consistent follow up, and professionalism truly represent the level of service we strive for, and your recognition of his efforts means a lot. Thank you again for sharing your experience and for choosing Driveway. We look forward to working with you again in the future.
Tyler and Malik were amazing
12 May 2026
Unprompted review
Reply from Driveway
Yosh, we appreciate you trusting Driveway with your time and business, and thank you for leaving the amazing compliment as well. Tyler and Malik will be proud to learn of your kind words. Safe travels and think of us again for any future automotive needs.
I was helps by Nathan and Mireya they…
I was helps by Nathan and Mireya they were very helpful even when I had mistake they still stayed with me and helped me with my purchase even tho I wanted to quit or give up on my new car they encouraged me to keep going so yes thank you Nathan and Mireya !! Your guys deserve honors at driveway they need to keep you guys cause they would’ve lost a customer if not without your help! Good job my people ! ❤️
12 May 2026
Unprompted review
Reply from Driveway
We're glad to hear how impactful Nathan and Mireya were throughout your purchasing journey. Their patience, encouragement, and dedication to supporting you, even when challenges came up, truly reflect the level of care we strive to provide every customer. Knowing that they helped keep you moving forward and made a difference in your experience means a great deal to us.
We will be sure to share your kind words with both of them, as recognition like this is incredibly meaningful. Thank you, Janessa, for trusting Driveway with your purchase and for being part of our community. We are excited for you and wish you many great miles ahead in your new car.
Pleased with service.
Tavion has been very helpful. Pleased with his service and my experience.
8 May 2026
Unprompted review
Reply from Driveway
We're very pleased to hear it, Jessica, and Tavion will be thrilled to know his assistance earned your commendations. Thank you very much for allowing us to help you find your awesome new vehicle. Enjoy the road and please consider working with our Driveway team again one day!
Scammers and Liars
Their business model is set up to offer you more than Carvana just to trick you into their schemes, as soon as you upload all of your personal information and do the online survey they make up fake things to lower your offer. Then when you say no they continue to spam contact you every few days with their new shitty offer. I took less money from Carvana because they are not greedy liars that try to manipulate people.
5 May 2026
Unprompted review
Reply from Driveway
Hello Johanna,
We appreciate your feedback regarding your experience seeking to sell us your vehicle. Our aim is always to provide customers with the best deal possible and to remain transparent about how vehicles are evaluated throughout the process.
Vehicle offers can change based on the details we're provided and the results of our review, and there is never any obligation to move forward if a final offer does not align with a customer’s expectations.
While it is unfortunate that this experience led you to sell your vehicle elsewhere, we respect your decision and appreciate the opportunity to have been considered. We wish you the best moving forward.
Tiffany was very helpful and made the…
Tiffany was very helpful and made the process going very fast
9 May 2026
Unprompted review
Reply from Driveway
Ronq, thank you very much for choosing Driveway and sharing your kind feedback. Hearing her efforts were valued and made for an efficient experience will mean a lot to Tiffany. We wish you many safe and enjoyable travels ahead and hope that you'll consider working with us again in the future.
Shannon made the experience so easy
Shannon made the experience so easy. I truly enjoyed working with her.
9 May 2026
Unprompted review
Reply from Driveway
Thank you very much, Ruth, for sharing your feedback with our Driveway team. Shannon will be proud to know her guidance was enjoyable and helped keep things easy for you throughout the process. Travel safely and please consider us again with your future automotive needs.
Online Dealership with delivery driver shortage??
I found this truck on April 10th and began the purchase on April 13th. What should have been an exciting milestone has since devolved into the most disorganized and frustrating experience of my life.
The incompetence started immediately with a system glitch that locked me out of my own application. For five days, I was repeatedly told the truck was "pending" for another customer, only for an employee to eventually discover it had been on hold for me the entire time. Despite this red flag, I moved forward in good faith. Ironically, the only thing this company does efficiently is take your property; they picked up my trade-in within a week without a single delay.
However, once they had my money and my old vehicle, the "service" vanished. The first delivery attempt was a total failure because they arranged a transport vehicle that physically couldn't fit the truck—a staggering oversight for a company charging a **$2,200 shipping fee**. Since then, communication has been non-existent. My truck is currently sitting untouched in Fort Worth, Texas, while I’m fed scripted excuses about driver shortages. This is an online-only dealership; coordinating transportation isn't an unforeseen inconvenience, it is their entire business model.
**As of today, May 9th, I still do not have the vehicle, and I haven't even been given an ETA.** As a single mother, the personal and financial toll of this month-long delay has been devastating. I’m forced to pay for rentals, Ubers, and insurance on a truck I don't possess, all while lugging a car seat between vehicles just to get my daughter to school. While a supervisor offered to waive my first payment, it doesn't cover the thousands I’ve spent on temporary transport or the total lack of accountability regarding the shipping fee.
It feels like this company is highly responsive when acquiring your money, but becomes a ghost once they have to deliver. For a business built on nationwide shipping, their inability to actually move a vehicle is a catastrophic flaw. This isn't just a delay; it’s a total failure of customer care.
13 April 2026
Unprompted review
Reply from Driveway
Hello Cassidy,
Thank you for taking the time to share your experience. We sincerely apologize for the delays, miscommunication, and frustration you have encountered throughout your purchase process. This is not the level of service we strive to provide, and we understand how disruptive and stressful this situation has been, especially given the impact on your daily life and transportation needs.
We recognize how concerning it is to experience system issues, delivery failures, and a lack of clear updates after placing your trust in our process. Coordinating vehicle transportation is a critical part of our service, and we regret that this did not meet expectations in your case.
A Customer Satisfaction Agent will be reaching out to you to review your concerns, discuss the current status of your vehicle, and work toward a resolution. We appreciate you bringing this to our attention and thank you for your patience while we follow up directly.
Driveway wasted my time.
Driveway wasted my time.
I submitted my vehicle information, uploaded the requested documents, and moved through the sale process in good faith. After that, they declined the vehicle with a vague explanation that it did not align with their buying strategy.
The vehicle has no mechanical exhaust modifications, the catalytic converter is present, and the item they questioned was only a removable cosmetic attachment.
The process felt inconsistent, vague, and unprofessional. Very disappointing experience.
8 May 2026
Unprompted review
Reply from Driveway
Thank you for taking the time to share your feedback, Julia. We understand how frustrating it can be to invest time and effort into the process and feel disappointed by the outcome, especially when the explanation did not feel specific or sufficient.
While not every vehicle aligns with our current buying strategy, we recognize the importance of transparent communication throughout the process. A Customer Satisfaction Agent will be reaching out to you directly to discuss this matter, review your experience, and address any outstanding questions you may have. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you soon.
Driveway for the Win
The process through driveway was a pleasant experience. Everyone I dealt with was so helpful but especially ebony. We ended up becoming friends lol. She was honest and always got back to me quickly. And she truly made this deal happen. An absolute pleasure and a A+ in customer service. Thank you, ebony
7 May 2026
Unprompted review
Reply from Driveway
Thank you, Shireen, for taking the time to share your experience! We’re thrilled to hear that your process with Driveway was so pleasant and that our team made you feel supported every step of the way. Ebony truly exemplifies what great customer service looks like, and we’re delighted to hear how her honesty, responsiveness, and dedication helped make your deal happen, even turning into a friendship along the way. We’ll be sure to share your kind words with her. Congratulations, and thank you for choosing Driveway!
Reply from Driveway
Hi Kory, it's great to hear that our Driveway team provided great service during your experience. Let us know if there's anything else we can assist with in the future!
This was a very slow and unorganized…
This was a very slow and unorganized process. Secured the car on April 10th and it was finally delivered on May 7th. Days after the car shipped I get a call asking if I am still interested??? They even almost forgot to ask for the money. Delivery was late and it came dirty and without temporary tags. How hard would it be to do that for me and maybe wash the car? Representative got back quickly, but with zero details. The entire process left me frustrated. For perspective, I have ordered two cars from Vroom and one from Carvana, so I do have some experience with this type of service. I can't recommend.
Update: within 5 hours the check engine light is on. Dropping to 1 star.
6 May 2026
Unprompted review
Reply from Driveway
Bradley, thank you for taking the time to share this feedback. We apologize for any inconvenience you have experienced. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and reach out to you to discuss your experience in further detail. Your feedback helps us improve, and we are committed to addressing your concerns thoroughly. Thank you.
Donte made the experience extremely…
Donte made the experience extremely simple!
Happy to work with Driveways again- absolutely the best offer on my 4Runner TRD pro.
7 May 2026
Unprompted review
Reply from Driveway
Hi Conor, we’re glad Donte made the process simple and easy for you. It’s great to hear you were happy with the offer on your 4Runner TRD Pro, and we truly appreciate you choosing Driveway. We look forward to working with you again in the future!
Super nice and always keeping me…
Super nice and always keeping me updated and told me everything I need to know about the car and the process definitely would use driveway again and hopefully it’s Dante who delivers it again cause he was great
6 May 2026
Unprompted review
Reply from Driveway
Hi Daniel, we’re thrilled to hear you had a great experience and that the Driveway team kept you informed every step of the way. We appreciate your trust in Driveway and look forward to helping you again in the future — hopefully with Dante delivering another great experience!
The process was super easy and the…
The process was super easy and the customer service was excellent
4 May 2026
Unprompted review
Reply from Driveway
Hi Kelly, we’re glad to hear the process was easy and that you received excellent customer service from our Driveway team. We appreciate you choosing us and look forward to helping you again down the road with any future vehicle needs!
NEVER AGAIN
NEVER AGAIN! The communication is horrible; you talk to someone different every time and the process is VERY bumpy. They sold me a car with BAD BRAKES. When I say bad, you can barely drive the car. I called and emailed and texted and sent pictures and TWO estimates from licensed mechanics and they refused to repair them, and it was within the 7-day window of purchasing the car. NOW I have to spend my time filing complaints with various consumer agencies and speaking with an attorney to get my $1,000 brakes repaired.
6 May 2026
Unprompted review
Reply from Driveway
Jackie, thank you for taking the time to share this feedback. We apologize for any inconvenience you have experienced regarding the vehicle. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and will reach out to discuss your experience in further detail. Your feedback helps us improve, and we are committed to addressing your concerns thoroughly. Thank you.
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