Total waste of time, took lots of my personal information god only knows where that is now. Go to the post office and pay the extra it's easier and safer. Don't bother phoning,your licence will expire... See more
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See what reviewers are saying
Renewal at age 73: Achieved 3 years ago without a hitch, but now as others have commented, a complete washout fiasco. Tried to use the appallingly awful One Login app. Wouldn't work on my Samsung Andr... See more
Spent several hours trying to renew. I even rang gov gateway who couldn't help me. Trip to the post office and an extra £7 got it done. The post office is went to said its common for the app not to wo... See more
what a pathetic time wasting exercise. The instructions are misleading, what is a photo page when a passport has two pages with the photo on it, one screen states close the passport and place camera o... See more
1.3
Bad
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very easy step by step instructions
26 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Paul Ivory,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Fast and easy👍🏼👍🏼
26 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Tilly,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Very easy to follow on screen…
Very easy to follow on screen instructions,informed straight away that application had been received,will definitely be recommending people to use this service.
24 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Ms Pickover,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Very easey to use no problem at all
24 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Zakir Novsarka,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
efficient service
24 February 2023
Unprompted review
Reply from Driving Licence Online
Dear AD,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Don't use these people to renew your driving licence make sure that you are on the official DVLA licence site
A rip off site made to look like the DVLA
23 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Clifford Tanner,
Thanks for your review. I really apologize for the inconvenience you had to face. It would be appreciated if you can provide the registered email to get in touch with you, and we will be more than happy to further discuss this.
Regards,
Willow
Licence Services
Reply from Driving Licence Online
Dear J B,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Very easy to use
21 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Dambudzo,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Everything was made so easy. No ridiculous questions, no fuss, just follow along answering the necessary questions and job done!
Simple and easy to follow procedure. No major headaches.
21 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Miles Simpkins,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Very easy service to use
Very easy service to use, really straight forward and I’m not a fan of the digital age.
20 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Mr Stephen Sullivan,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Reply from Driving Licence Online
Dear Kenny Abraham,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Service was very helpful
The online service was very helpful, quick and responded with follow up e/mail
Excellent service.
14 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Sir/Madam,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Brilliant and prompt service.
13 February 2023
Unprompted review
Reply from Driving Licence Online
Dear Bridget Austad,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Reply from Driving Licence Online
Dear Prem,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
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