My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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Review summary
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I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
Company replied
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
Company replied
I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
- #49 of 91 best companies in Computer & Accessories store
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from DROIX Global
Thank you so much for your kind words! We're thrilled to hear you were happy with our communication and customer service. It was a pleasure assisting you, and we truly appreciate your support. Looking forward to serving you again in the future!
Great delivery enjoy the product!!!!!
11 July 2025
Reply from DROIX Global
Thank you for the fantastic review! 🌟 We're so glad to hear the delivery went smoothly and that you're enjoying the product. We truly appreciate your support!
Reply from DROIX Global
Thank you so much for the amazing review! 😊 We're thrilled to hear you're so happy with your purchase. Your support means the world to us!
Reply from DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear that everything met your expectations. Your support means a lot to us, and we look forward to serving you again soon!
There’s no doubt this store is great!
I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever, I finally pulled the plug and said, Let’s do it! I purchased the Ayaneo 3 and the controller modules and the eGPU, and it’s been the best experience thus far. I have zero complaints but praise for this team. I will for sure purchase again from here in the near future.
2 July 2025
Reply from DROIX Global
Thank you so much for the incredible 5-star review! 🙌 We completely understand the hesitation with a first-time purchase, and we’re thrilled that you took the leap with DROIX. It's fantastic to hear that your Ayaneo 3, controller modules, and eGPU are all delivering a great experience. Your kind words mean a lot to our team, and we’re excited to welcome you back for your next purchase!
Reply from DROIX Global
Thank you for the awesome 5-star review! 😊 We're glad to hear your item arrived early and is working perfectly. It's great to know you had a smooth buying experience with DROIX – we truly appreciate your support!
Would definitely recommend
Fast shipping and communicative staff. Great place to buy niche electronics from.
2 July 2025
Reply from DROIX Global
Thank you for the fantastic 5-star review! 😊 We're thrilled to hear you appreciated our fast shipping and communicative team. It's great to know you had a positive experience with DROIX — we truly value your support and look forward to serving you again for all your niche electronics needs!
Customer service is top notch
Customer service is top notch! A little work on my end to get the package rerouted to fit my schedule. Fortunately, FedEx let me pick it up with my utility bill as an address confirmation. The box that the handheld came in was a little nicked on the top corner. My initial use of the handheld has been so far so good! The thumb sticks, pouch, and free shipping was a good touch!
1 July 2025
Reply from DROIX Global
Thank you so much for your kind words and for taking the time to leave a review! We're delighted to hear that our customer service met your expectations and that you're enjoying your new handheld so far. It's great to know the thumb sticks, pouch, and free shipping were a nice touch!
We appreciate your patience with the delivery process and are glad FedEx was able to assist. We're sorry to hear the box arrived with a slight nick—we'll continue working to improve our packaging to ensure everything arrives in perfect condition.
If you ever need any help or have further questions, please don’t hesitate to reach out to our support team at support@droix.net. Thanks again for your support!
Great support.
Response time was very fast. They offered to resolve my problem with no issues. I do wish since the item was forgotten in original shipping that it could have been expedited that’s the reason for 4 instead of 5 stars
26 June 2025
Reply from DROIX Global
Thank you so much for your feedback! We're glad to hear that our team was able to respond quickly and assist you without any issues. We truly appreciate your understanding and are sorry again for the initial oversight. You're absolutely right—expedited shipping would have been a great way to make up for the error, and we’ll definitely take that into consideration moving forward. Your input helps us improve, and we hope to earn that fifth star next time!
Exactly as advertised
Exactly as advertised
All taxes included and delivered on time. Very happy with my purchase and buying experience. Support replies promptly as well.
17 June 2025
Unprompted review
Reply from DROIX Global
Thank you so much for the wonderful review! We're thrilled to hear that everything met your expectations — from accurate product details to timely delivery and responsive support. It means a lot to us that you’re happy with your purchase and experience. We truly appreciate your support and look forward to serving you again!
Fast and easy
2 June 2025
Reply from DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear your experience was fast and easy. Looking forward to serving you again soon! ⭐🚀
Customers are not a bank to pre-finance…
Customers are not a bank to pre-finance your inventory
More than 2 months befween order (payment) and actual delivery. Don't advertise & sell items you do not have in stock.
30 May 2025
Reply from DROIX Global
Thank you for sharing your feedback, and we’re truly sorry for the long wait and the frustration it caused. We understand how disappointing it must have been to experience such a delay after placing your order.
To provide some context, the item you purchased was marked as available on back order at the time of purchase. This means it wasn’t in stock for immediate dispatch, but available to reserve ahead of our next shipment. We aim to be transparent about these situations on our product pages, though we clearly fell short in setting the right expectations here, and for that, we sincerely apologize.
We’ve already reached out to you via email to offer a cashback as a gesture of goodwill, and we’d be happy to process that right away if you're open to it. We’d also love the opportunity to hear from you directly and work toward a resolution. Please don’t hesitate to respond to our message when convenient.
Your feedback is important and helps us improve our processes, especially as a small business striving to provide better service.
I ordered the 4G modul for my GPD Win…
I ordered the 4G modul for my GPD Win Max 2 version 2025. The delivery went well and it didn't take long so that part was already done well. But I wasn't sold on the idea to open up the GPD Laptop myself because the thing was quite expensive. What I didn't expect from Droix was they send me the whole Buttom piece with the modul pre-installed ready to swap i just had to put the the little flex cable in and that was it. Thank you that was awesome.
6 June 2025
Unprompted review
Reply from DROIX Global
Thank you so much for the amazing review! We're really glad to hear the 4G module for your GPD Win Max 2 (2025 version) arrived quickly and that the pre-installed bottom piece made the upgrade process smooth and stress-free. We totally understand the hesitation with opening up an expensive device, so it’s great to know our solution made things easier for you. Thanks again for your kind words and support — we’re always here if you need anything!
Great service
I ordered a GPD Pocket 4 from Droix.net. The product was back-ordered, but the ordering process was excellent. I got in touch with support, who were quick to respond, knowledgeable, and helpful. They offered quick refunds and other solutions. In the end, I kept my order - it shipped with tracking and arrived in perfect condition. I will purchase from Droix again in the future.
27 May 2025
Reply from DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with your GPD Pocket 4 order, even while it was back-ordered. Our team works hard to provide fast, knowledgeable, and helpful support, so it's wonderful to know that made a difference for you.
We truly appreciate your patience and are glad your device arrived in perfect condition. Thank you again for your trust—we look forward to serving you again in the future!
I ordered the Onexplayer X1 Pro on…
I ordered the Onexplayer X1 Pro on April 21, knowing it was on backorder. It eventually shipped on May 29.
Overall, the experience was fine—especially if you're aware in advance that the product isn't in stock. However, the website could use some improvements, as it often feels slow and buggy. Also, I would strongly recommend avoiding automatic translations for non-English languages; they can be confusing or inaccurate.
I'm located in Denmark, and the package was shipped via FedEx. Unfortunately, FedEx is definitely not my preferred courier. I would much prefer the option to choose GLS, UPS, or even PostNord for Scandinavian deliveries.
29 May 2025
Unprompted review
Reply from DROIX Global
Thank you very much for your 5-star review and for choosing Droix for your Onexplayer X1 Pro purchase!
We truly appreciate your patience with the backorder and are glad to hear the overall experience met your expectations. Your feedback on the website performance and translation quality is invaluable—we’re continuously working to improve the user experience and will take your suggestions on board.
We also understand your concerns regarding courier options and will look into expanding our delivery choices for Scandinavian customers in the future.
Thanks again for your support, and we hope you enjoy your new device!
Perfect and fast support
Perfect and fast support great communication.
The whole process ran very smoothly.
28 May 2025
Reply from DROIX Global
Thank you for the fantastic 5-star review! We're so pleased to hear that you found our support fast and communication great. It's wonderful to know the whole process went smoothly—we really appreciate your kind words and support.
We look forward to serving you again in the future!
Simply Amazing
Amazing ordering process, quick overseas delivery. Product arrived exactly as ordered. Product works great. Customer support is more than ready to assist with any issues. One of the best online purchases I have made!
4 June 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your amazing review! We're thrilled to hear that your ordering experience was smooth, delivery was quick, and the product arrived just as expected. It means a lot to know that our customer support made a positive impression as well.
We're honored to be one of the best online purchases you've made—thank you for choosing DROIX!
Good support
28 May 2025
Reply from DROIX Global
Thank you for the 5-star review! We're glad you were satisfied with our support — we're always here to help!"
Safe and Reliable Way to buy Handheld Games
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social media, such as Reddit, and found satisfying answers about Droix. I took my chances and was very happy with my decision. It's a bit higher than the cost on Indiegogo, but for the cost of a safety net (customer support, and from what I have read, they make sure the bugs are sorted out before sending) and fast shipping from UK to NYC. It's worth it.
27 May 2025
Reply from DROIX Global
Thank you so much for the detailed and thoughtful review!
We’re really glad to hear that your experience with Droix met your expectations. It means a lot that you chose us after your research, and we’re happy to know the extra support and peace of mind were worth it for you. We truly appreciate your trust and support, and we’ll continue working hard to deliver the quality and service you deserve!
Prompt and personal customer service
Worried about my package, I reached out to DROIX customer service and they helped me understand my package was being held in US customs due to severe delays in clearance at US shipping hubs.
26 May 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your 5-star review!
We understand how stressful it can be when a package is delayed, especially when it's held up in customs. We're really glad our team could provide clarity and help put your mind at ease during the wait.
Your patience and understanding mean a lot to us, and we’re happy we could support you through the process. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
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