Dr J and Colleagues Reviews 

184
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and the professional, compassionate support provided throughout their personal health assessments. People truly appreciate the clear communication, quick replies, and efficient processes that make everyone feel entirely comfortable and well-guided during visits. However, some customers also noted long waiting times and slow communication when trying to get timely responses about medication queries. A few reviewers felt unsupported by the administrative staff, mentioning frustrating delays in receiving their final consultation paperwork and official assessment documents. Some people also expressed disappointment regarding difficulties with follow-up appointments and coordination with outside medical providers.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and patient throughout the entire assessment and... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and professional care... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the team... See more

Response time

Reviewers mention mixed feedback about response time, with many consumers praising the prompt communication... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the assessment process is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has giv... See more

Company replied

Rated 5 out of 5 stars

I had my assessment with Edward. He was so professional and listened to everything I said but was also able to politely bring me back to the actual questions when I got distracted. He made me feel s... See more

Company replied

Rated 5 out of 5 stars

I submitted my forms in September 2025, I requested an ADHD and Autism assessment. I had my ADHD assessment and was diagnosed by November 2025, With every question I have they are helpful and reply q... See more

Company replied

Rated 5 out of 5 stars

I personally felt this practice offered me an amazing services. Understood and VALUED, not just another number or patient. Genuinely gutted I wouldn’t be able to speak with Heather again. I’m sure all... See more

Company replied


Company details

  1. #7 of 7 best companies in Psychiatrist
  2. #12 of 13 best companies in Mental Health Clinic

Written by the company

We are a private psychiatrists in Lincolnshire, specializing in ADHD and ASD with over 100 years of collective experience. We handle 'right to choose' requests and offer both in-person and online consultations across the UK. Are you look for 'Psychiatry UK' ADHD treatment? We're a trusted choice for all mental health needs


Contact info

4.2

Great

TrustScore 4 out of 5

184 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(184)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Dr who I spoken to was so…

The Dr who I spoken to was so understanding and he explained every option of medication. I felt reassured and the process was really quick and I received my 1st prescription within 2 days

20 October 2025
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Nic

Thank you for such kind words! We really appreciate you taking the time to leave a review. We’re so glad to hear that you received your prescription promptly!

Take care!

Compliance Officer

Rated 5 out of 5 stars

A thorough and sensitive appointment…

Dr J was gentle and sensitive in approach/conduct, listening and taking on board all my concerns and difficulties. The questions he asked covered all areas of life I have been struggling with.

20 October 2025
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Luke,

We really appreciate you taking the time to leave a review, thank you!

We’re so glad to hear that your journey has been smooth sailing and that your concerns were taken into account. We’ll be sure to pass your kind words on to Dr. J.

Take care!

Compliance Officer

Rated 5 out of 5 stars

I have had a really positive experience…

I have had a really positive experience with Dr J and Colleagues from the very start of this personal stressful journey.
In particular, Amanda has been quite brilliant.
I felt completely safe with her. She was always professional and clearly highly knowledgable in this area but most importantly to me she always did what she said she was going to do. It was so easy to communicate with her and she had the answers to all my bonkers questions and worries. In addition to this I was even more reassured as she would respond to me quickly and I knew I had someone to discuss concerns with as they arose and I wouldn’t be left stranded attempting to navigate these changes by myself.
Thank you Amanda and team

28 October 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Sarah,

Wow thank you for such kind words! We really appreciate you taking the time to leave a review.

We’re delighted to hear that your journey has been smooth sailing, and we’ll be sure to pass your kind words on to Amanda.

Take care!

Compliance Officer

Rated 1 out of 5 stars

Confusing wall of silence.

I don’t really feel like I’ve been taken seriously at all since being referred here. Literally correspondence being ignored and asking for help being ignored. When having my assessment appointment, I just was made to feel like I was boring and needed to hurry up and stop talking, and getting emotional led to a weird question of “oh are you getting emotional” then being ignored till I’d calmed down. There’s been zero attempt to show any care, or even to respond to me. Just got me diagnosed then ignored me completely. Pretty crazy.

1 May 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Ceojuin,

We are so sorry to hear about your experience with our service. To ensure your concerns are addressed promptly, would you please email us at secretary@drsj.co.uk with your details so that we can investigate this matter further.

Kind Regards,
Compliance
Dr J and Colleagues

Rated 1 out of 5 stars

Completely negligent and not…

Completely negligent and not collaborative with GP or cardiology team. Almost a year and titration hasn’t begun. Forced me to begin beta blockers for medication they still haven’t began to try on me.

28 November 2024
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Reply from Dr J and Colleagues

Dear Chloe Zvorwadza,

We are so sorry to hear about your experience with our service. To ensure your concerns are addressed promptly, would you please email us at secretary@drsj.co.uk with your details so that we can investigate this matter further.

Kind Regards,
Compliance
Dr J and Colleagues

Rated 5 out of 5 stars

Great attitude and efficient

The staff had a great attitude and were very efficient, which I think was a good choice.

14 September 2025
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Reply from Dr J and Colleagues

Dear C.Han

Thank you for your thoughtful feedback.. we really appreciate you taking the time to share your experience.

We’re really pleased to know that your experience with us was a positive one.

Warm regards,
Dr J & Colleagues

Rated 1 out of 5 stars

If you haven't had a bad experience…

If you haven't had a bad experience yet, just wait.

Was referred through RTC, had my assessment in January. Then had titration up until July. Mostly went smoothly other than 2 cases of not informing me of my next appointment time/date. My GP refused shared care. Then I later requested a repeat prescription for the first time.

I was not informed in my final video call appointment of how to properly request it, I emailed with all the information and was told to fill out a form instead (with the same info). Did that. About 5 days later I was asked to confirm my delivery address, which I did. Then nothing. I emailed 12 days after when I filled out the form, still no reply (it's been almost a week after sending it now). I called and was told the request was with the clinician and that they would message them and ask when it'll be dispatched, then let me know when there's a reply. 2.5 weeks and the request is still not dispatched??

I have no clue when this will be, and there was also no mention of me having to titrate again when it's been 16 days without meds at this point. I have another serious health condition which has gotten significantly worse over this gap, to the point I will most likely be dropping out of university. Don't know if suddenly coming off ADHD meds is the cause for this flare but I would not be surprised.

Communication is appalling, specifically regarding emails. Late meds/prescription requests not being answered. Do not recommend.

8 September 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear LC,

We are so sorry to hear about your experience with our service. To ensure your concerns are addressed promptly, would you please email us at secretary@drsj.co.uk with your details so that we can investigate this matter further.

Kind Regards,
Compliance
Dr J and Colleagues

Rated 5 out of 5 stars

Jasdeep has been very kind

Jasdeep has been very kind, polite, understanding and sympathetic with my adhd symptoms and showed great insight on how to help me. She went out her way to help me when I have emailed with queries around my medication.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

I have started ADHD appointments back…

I have started ADHD appointments back in June. Since then, they have been great. Jasdeep was very helpful during this time. Her clear instructions and regular check ins have been very supportive. My meds arrived always in time. Thank you Jasdeep and Dr J's team.

29 August 2025
Unprompted review
Rated 4 out of 5 stars

My experience with Dr J and Colleagues…

My experience with Dr J and Colleagues has been really very good. Although the online diagnosis didn't really feel long enough (on reflection, I would have answered some of the questions differently), it was a positive experience and I did feel listened to. The best part of the experience was the first titration appointment with Samir, which again was shorter than some people would like but was exceedingly professional and seamless. I was issued with a prescription which arrived the next day by first class post. Excellent work by all.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Jasdeep Kaur

My appointments have been handled extremely well. Jasdeep has been a pleasure, punctual, efficient, considerate, respectful & thorough. I have always been kept well informed & prescriptions service has been excellent & reliable. Thank you.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality staff

I'm really glad I chose this clinic for my AuDHD journey. It's been an extremely smooth process working with them and I have no complaints. Special mention to the practitioner Marylyn Nathan-Wilson who took on my case and really helped me to pin down my medication needs - I appreciate that she took the time to actually listen to my thoughts/experiences and then try things out based on that information, which made me feel very safe and reassured.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

Thank you so much. This has been a life changing experience! The care as well as professionalism along with the help they have provided, I can’t praise them enough. They put me at ease, always made sure I was comfortable and would ask if I had any questions about things and then patiently answered them, sometimes repeatedly as my ADHD didn’t always let me take it in the first time. I would particularly like to thank Jasdeep for working with me while I got my medication sorted.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Everyone I have spoken to at Dr J and…

Everyone I have spoken to at Dr J and Colleagues has been very kind and understanding of my condition. Jasdeep Kaur in particular has made the process of tritation a really friendly and calm experience. I look forward to speaking with Jasdeep again soon.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and very helpful

Had a smooth and very helpful experience with my Tritration pharmacist Marylyn. She ensured I got the right treatment in the right way and it has given me a great positive change in my life.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

I was referred to Dr J and Colleagues in July 2024 and found the assessment, diagnosis, and care to be an overwhelmingly positive experience.

I was lucky enough to go through titration with Marylyn Nathan-Wilson who is one of the kindest and most attentive medical practitioners I have ever had the pleasure of working with. Her care, transparency, and dedication have made what can normally be a daunting process a really transformative and positive experience where I felt listened to and supported.

Thank you so much!

30 July 2025
Unprompted review
Rated 4 out of 5 stars

Good overall but room for improvement

I was referred to Dr J and Colleagues in September 2024 by my GP under Right To Choose and had my ADHD assessment in early January 2025. The assessment appointment itself was fine and the assessor was friendly and put me at ease. However, I was a bit surprised that it only lasted 35 minutes which felt rather brief.

I also wasn't particularly happy with the assessment report which contained quite a few errors - e.g. some assertions that I said or claimed something which I know that we didn't discuss whatsoever as well as a blood pressure reading which I didn't provide nor was ever asked for. Some other parts also felt like they might have been copied and pasted from other patients' reports because they didn't ring true to me at all. Those errors in the report certainly made it seem as if the assessment appointment itself was too short and a longer session would have been of significant benefit. I regret not reading through the report as soon as I received it so that I could have got in contact to try and get it amended so that it was a more accurate reflection of me, my answers in the pre-assessment questionnaire and the assessment itself. By the time I read it about 3 weeks had passed and I knew that a copy must have already been sent to my GP so it felt too late at that stage.

My experience of medication titration with Dr J and Colleagues was far more positive however. I was assigned to Marylyn Nathan-Wilson who was brilliant. It was obvious how much she cared about her patients and trying to make sure that everyone's initial journey with medication was as stress-free and positive as possible. I always felt very well supported by Marylyn at every stage of the titration process.

Overall, I'm happy with my experience with Dr J and Colleagues and I would recommend them to anyone reading this and seeking an ADHD diagnosis. I certainly appreciated that, at least when I was referred, they had one of the shortest waiting lists of any NHS RTC provider. However, it would have been better if the assessment appointment was a longer/more in-depth and if the assessment report had contained fewer errors.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to finish.

Amazing experience thanks to the superstar Marylyn !

Been doing titration with her for a number of months while I got my dosage right - she was so personable, took an active interest in me and was always so bubbly and full of joy.

This is the best experience I've had with anything to do with healthcare and I've recommended Dr J and Colleagues to so many friends and family because of the experience I've had with Marilyn.

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Misleading and Disruptive ADHD Care

Misleading and Disruptive ADHD Care – Denied NHS Right to Choose Follow-Up appointment:

I was referred to Dr J and Colleagues through NHS Right to Choose for an ADHD assessment. The initial assessment and follow up titration appointment went fine and I was both diagnosed with ADHD and provided with my first supply of medication for titration.

One week before my second titration appointment was due, I enquired by email if I could rearrange the appointment day as I had now been called into work. I did not ask to cancel the appointment- it was merely an enquiry to see if rearranging it was possible.

Unfortunately, the admin team just abruptly cancelled my appointment and emailed back saying they could not rebook another one as Sussex ICB had now imposed a funding cap on the number of appointments available for right to choose patients. No information was provided on why the funding cap had been imposed and there was no indication of when my follow up appointment would happen or what would happen when I run out of medication. As an autistic person, I found the lack of clarity around knowing when my care and medication would be resumed to be highly distressing.

Upon conducting research, I also found that the claim that Sussex ICB has imposed funding caps is factually incorrect. NHS England removed the proposed ADHD funding cap in April 2025, and there is no published evidence that Sussex ICB has enforced such a restriction. Despite repeated requests, Dr J and Colleagues were unwilling to listen to me further, or provide any documentation to support their explanation.

This misleading justification has delayed my treatment and caused unnecessary stress. As a patient who accessed this service legally and correctly under NHS Right to Choose, I find this unacceptable and have escalated the matter to the ICB and relevant regulatory bodies.

Patients should be cautious and ask for clarity before engaging with this provider—especially about follow-up care and funding commitments.

30 July 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Georgie,

We are so sorry to hear about your experience with our service. To ensure your concerns are addressed promptly, would you please email us at secretary@drsj.co.uk with your details so that we can investigate this matter further.

Kind Regards,
Compliance
Dr J and Colleagues

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