Dr J and Colleagues Reviews 

184
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and the professional, compassionate support provided throughout their personal health assessments. People truly appreciate the clear communication, quick replies, and efficient processes that make everyone feel entirely comfortable and well-guided during visits. However, some customers also noted long waiting times and slow communication when trying to get timely responses about medication queries. A few reviewers felt unsupported by the administrative staff, mentioning frustrating delays in receiving their final consultation paperwork and official assessment documents. Some people also expressed disappointment regarding difficulties with follow-up appointments and coordination with outside medical providers.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and patient throughout the entire assessment and... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and professional care... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the team... See more

Response time

Reviewers mention mixed feedback about response time, with many consumers praising the prompt communication... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the assessment process is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has giv... See more

Company replied

Rated 5 out of 5 stars

I had my assessment with Edward. He was so professional and listened to everything I said but was also able to politely bring me back to the actual questions when I got distracted. He made me feel s... See more

Company replied

Rated 5 out of 5 stars

I submitted my forms in September 2025, I requested an ADHD and Autism assessment. I had my ADHD assessment and was diagnosed by November 2025, With every question I have they are helpful and reply q... See more

Company replied

Rated 5 out of 5 stars

I personally felt this practice offered me an amazing services. Understood and VALUED, not just another number or patient. Genuinely gutted I wouldn’t be able to speak with Heather again. I’m sure all... See more

Company replied


Company details

  1. #7 of 7 best companies in Psychiatrist
  2. #12 of 13 best companies in Mental Health Clinic

Written by the company

We are a private psychiatrists in Lincolnshire, specializing in ADHD and ASD with over 100 years of collective experience. We handle 'right to choose' requests and offer both in-person and online consultations across the UK. Are you look for 'Psychiatry UK' ADHD treatment? We're a trusted choice for all mental health needs


Contact info

4.2

Great

TrustScore 4 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(184)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot thank the team enough for…

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has given me the releaf and understanding I needed to live my best life. They are so down to earth and easy to talk to about any issues you may have going on.

12 December 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Consumer,

Amazing!

We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 5 out of 5 stars

Nice staff

Everyone was very kind and patient. Very clear with what they were asking and how it was relevant to the situation

8 January 2026
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Reply from Dr J and Colleagues

Dear Lara,

Such kind words, We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 5 out of 5 stars

I love dr j and colleagues

I love dr j and colleagues, I’ve been helped so much , and I so much appreciate all the support and the diagnosis I got adhd n autism . And my Elvanse . Thank you .

26 January 2026
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Reply from Dr J and Colleagues

Dear Rebecca,

Amazing! We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 1 out of 5 stars

No care in for the money

23 January 2026
Unprompted review
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Reply from Dr J and Colleagues

Dear Daniel,

Thank you for taking the time to share your feedback. We truly appreciate it and have taken your concerns into account.

We sincerely apologise that you feel this way. I confirm that we have contacted you addressing your concerns and hope that your journey has taken a positive turn.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

I felt so seen

I felt so seen, heard and respected. I’m really grateful for the support I have received.

15 January 2026
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Reply from Dr J and Colleagues

Dear Olivia,

Amazing! We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been positive,

Take care!

Dr J & Colleagues

Rated 1 out of 5 stars

Appalling

I had my assessment at the start of October 2025 and was told half way through that they were unable to proceed as I had not returned my forms (I had). I was told to complete them again and we would meet the following week to discuss that section; I refused as the forms alone took well over an hour to complete and I knew that I had submitted them. They called my bluff and made me feel like it was my fault. I held out and low and behold the forms appeared by the following week.
This section was not discussed with me; instead I received a text saying "You're ADHD". I had to phone the person who assessed me to ask for more information.

I was advised 6 weeks for my full report; I am now 15 weeks down the line and still have not received even a draft version. I am days away from having my second child and this would have been really useful for the midwives.

I have emailed, I have called yet all communication is ignored. Yet my friend who was assessed only last week has received a full report today. I was however referred to a prescriber but this was no use as they said I am unable to take anything whilst pregnant or breastfeeding!

Would not recommend!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

My general practitioner initially…

My general practitioner initially suggested a local clinic, but eventually directed me to this one through the RTC pathway. I got my referral in July, and by November, they scheduled me for an assessment. The evaluation was a positive experience; the clinician was attentive and conducted a comprehensive review. A second, shorter follow-up concluded the assessment, during which I was informed about an ADHD combined type diagnosis and we discussed treatment options.The process seemed a bit hurried, likely due to the NHS commissioning, resulting in limited time availability. I anticipated delays with the diagnostic report, so I reached out to the clinic just five days after my appointment, asking for a brief letter for my university. To my surprise, they sent the completed report the next day, and it was exceptionally detailed. The quality of the report reassured my GP surgery, facilitating shared care. After I confirmed the report's accuracy, it went to my GP the next day. They promptly arranged an ECG, as requested by the clinic, to ensure it was safe to begin titration, and scheduled a review appointment with a GP.Everything is going smoothly, and the quick admin response regarding the letter/report exceeded my expectations, especially given some concerns I had read in reviews elsewhere.

1 January 2026
Unprompted review
Rated 4 out of 5 stars

Despite my GP initially encouraging me…

Despite my GP initially encouraging me to choose a closer clinic, I was referred to this one through the RTC pathway in July and received an assessment appointment by November. The assessment itself was a positive experience; the clinician approached it with seriousness and thoroughness. A shorter follow-up session completed the evaluation, during which they explained my ADHD combined type diagnosis and discussed possible treatments.The only downside was a sense of the assessment process feeling a tad rushed, likely due to the time constraints as it's NHS commissioned.Following the assessment, I anticipated waiting weeks for the diagnostic report. However, just five days afterward, I reached out to the clinic for a brief letter for my university, and to my surprise, I received the detailed report the next day. Its thoroughness was impressive, and it helped ensure that my GP surgery was comfortable with sharing care. They promptly sent the report to my GP, who then arranged an ECG and a review appointment.Overall, the process has been smooth, and the prompt administrative response regarding the letter and report exceeded my expectations, especially given some concerns I had after reading other reviews.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Whilst the health care staff are…

Whilst the health care staff are wonderful, the admin staff are AWFUL.

I was given a report after consultation for ADHD and advised tritation appointments would begin within 12 weeks.

It is now week 14

They ignore my phone calls, and ignore repeated emails and no communication.

Be weary of how this company operates.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1⭐️ it would…

If I could give less than 1⭐️ it would be more appropriate.this provider are shockingly appalling.take notice and do not entertain,look elsewhere there are lots of other providers out there.this company is for profit not for patients.they are a conveyor belt for financial gain the “psychiatry”staff are clueless and I was badly let down which has left lifelong suffering.

12 December 2024
Unprompted review
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Reply from Dr J and Colleagues

Dear Kerry Winterbottom,

We are so sorry to hear about your experience with our service. To ensure your concerns are addressed promptly, would you please email us at secretary@drsj.co.uk with your details so that we can investigate this matter further.

Kind Regards,
Compliance
Dr J and Colleagues

Rated 5 out of 5 stars

Quick access to assessment and support

My GP referred me to this clinic via the RTC pathway, despite first trying to convince me to select a more local clinic. I was referred in July and by November had been offered an assessment appointment. The aseessment experience was good, i felt the clinician took me seriously and was thorough with the overall review. I had a second shorter follow up appointment to finish off the assessment, at the end of which it was explained that i was being diagnosed with ADHD combined type and treatment options were discussed.

I will say the only drawback has been that i felt the assessment process was slightly rushed but I think that is because its NHS commissioned and so there is limited time.

After the assessment i expected the diagnostic report to take weeks to come through so i contacted the clinic to ask if they could provide a short letter as evidence for my university just 5 days after my appointment. They responded the following day by sending my completed report through and it was really thorough. I was impressed with how detailed it was and also grateful that it was of high quality to help my GP surgery feel comfortable with shared care. They sent the report to my GP the next day after i confirmed it was all okay from my pov, and my GP surgery contacted me immediately to book in an ECG the clinic requested (to make sure all is okay to start titration) and to book in a review appt with a GP.

So far so good and admin response RE the letter/report was impressively quick (something i was worried about after reading some of the reviews here and elsewhere).

20 November 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Natasha,

Wow thank you for such kind words! We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been smooth sailing, and we’ve taken your concerns regarding the duration of our assessments on board.

Take care!

Compliance Officer

Rated 5 out of 5 stars

My experience was amazing

My experience with Dr J and Colleagues has been excellent. I have had my ADHD and Autism assessments and it has been a simple and easy process. The support I have received for my ADHD has been amazing. Amanda O’Brien has been excellent through the titration process. She has been very thorough and supportive. Her advice and support has been very good. I recommend Dr J and Colleagues highly! Thank you so much!

18 November 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Meghan,

Thank you for such kind words!

We really appreciate you taking the time to leave a review. We’re so glad to hear that your journey has been a smooth sailing process, and we’ll be sure to pass your kind words on to Amanda O'Brian.

All the best!

Compliance Officer
Dr J & Colleagues

Rated 5 out of 5 stars

Excellent

Ireti has been excellent with me from the start. She is caring and listens and puts things into perspective. A very bright ray of sunshine on this sometimes difficult ADHD journey.
One of life's good people 🙂
Denis

20 November 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Den

We really appreciate you taking the time to leave a review. Thank you.

We’re so glad to hear that your journey has been a positive one and we’ll be sure to pass your kind words on to Ireti. She'll be ecstatic.

All the best.

Compliance Officer
Dr J & Colleagues

Rated 5 out of 5 stars

So supportive!

Jasdeep has been amazing throughout my titration period. She’s been so reassuring, informative, and friendly, truly just great to speak with. I’ve felt supported every step of the way.

17 November 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Anon,

Thank you for such kind words! We really appreciate you taking the time to leave a review. We’ll be sure to pass your kind words on to Jasdeep.

Take care!

Compliance Officer
Dr J & Colleagues.

Rated 1 out of 5 stars

Completely Negligent

I could write so much here, but I'll keep it short.

All I can say is please avoid this organisation at all costs.

At best they are completely negligent and I believe them to be operating in a very dangerous manner.

I have an ongoing complaint with Lincolnshire Integrated Care Board and I would urge anyone else with any concerns regarding this organisation to do the same.

12 November 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Leanne,

Thank you for taking the time to share your feedback. We truly appreciate it and have taken your concerns into account.

We sincerely apologize that you feel this way. I would be happy to arrange a call at your convenience to further discuss your concerns and provide any assistance possible.

Please email us at secretary@drsj.co.uk
with your contact details, and we’ll arrange a suitable time to speak.

Thank you once again.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

Great Service throughout

My pharmacist, Jasdeep, was brilliant throughout - informative, friendly, honest and professional at all times. Very grateful to have her support whilst going through titration.

4 November 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Dave,

We really appreciate you taking the time to leave a review. We’re so glad to hear that your journey has been smooth sailing with your prescriber. We'll be sure to pass on your kind words.

Take care!

Compliance Officer
Dr J and Colleagues.

Rated 5 out of 5 stars

Life changing.

Life changing.
Dr Valera was such a genuinely nice and compassionate person.
I felt heard. I 10000% recommend this service. Thank you.

24 October 2025
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Reply from Dr J and Colleagues

Dear Kerry,

We really appreciate you taking the time to leave a review. We’re so glad to hear that your journey has been smooth sailing with Dr Varela, we’ll be sure to pass your kind words on to him.

All the best!

Compliance Officer
Dr J & Colleagues.

Rated 5 out of 5 stars

Jasdeep has been amazing throughout the…

Jasdeep has been amazing throughout the whole process! Massive thank you Jasdeep. Especially for letting me ramble on at times and going off topic!

Can’t tell you how grateful I am for being able to feel like my old self again!

6 November 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Ash,

Thank you for such kind words! We really appreciate you taking the time to leave a review. We’re so glad to hear that your journey has left you feeling like your old self again! We’ll be sure to pass your kind words on to Jasdeep.

Take care!

Compliance Officer
Dr J & Colleagues.

Rated 1 out of 5 stars

Ridiculous form

Got offered my first appointment at a day and time I can’t do so have to wait a further month for an appointment. The form you have to fill in is 10 pages long which is so not inclusive in any sense, so I’m feeling very uncertain about them as a provider if they can’t think up a way to assess people for ADHD without an ounce of consideration for neuro-inclusivity in their process.

29 October 2025
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Reply from Dr J and Colleagues

Dear Thulasi,

Thank you for taking the time to share your feedback. We truly appreciate it and have taken your concerns into account.

We’re very sorry to hear that you feel this way about our forms and wait times. I would be more than happy to give you a call to explore alternative ways to complete these forms and to assist in any way I can.

Please email us at secretary@drsj.co.uk
with your contact details, and we’ll arrange a suitable time to speak.

Thank you once again.

Kind regards,
Compliance Officer

Rated 5 out of 5 stars

10/10 service

I personally felt this practice offered me an amazing services. Understood and VALUED, not just another number or patient. Genuinely gutted I wouldn’t be able to speak with Heather again. I’m sure all the professionals are just as amazing but Heather was amazing such a lovely woman who treated me as an individual.

27 October 2025
Unprompted review
Dr J and Colleagues logo

Reply from Dr J and Colleagues

Dear Brodie,

Wow thank you for such kind words! We really appreciate you taking the time to leave a review. We’re so glad to hear that your journey has been smooth sailing, and we’ll be sure to pass your kind words on to Heather.

Take care!

Compliance Officer

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