Absolutely disgusting. Cut off their telephone and live chat function, everything needs to be sorted via emails which are never responded to. Deposited thousands and when going to withdraw £300... See more
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Decided to keep telling me 1 working dsy for withdrawal now going into 3 working days snd still waiting for it to be processed!!! Quick enough to take money snd send texts offering bonus but won'... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Never really had a issue before, stayed off for a few months and now Im back cant get my withdrawal and all sites are down! After trying to contact drslots and partnering companies I haven't had a r... See more
Company details
Contact info
Intouch Games Ltd Fountain House, Great Cornbow, B63 3BL, Halesowen, United Kingdom
- 01384886435
- complaints@mfortune.co.uk
- drslot.co.uk
You should know
1.4
Bad
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Needs report in to trading standards…
Needs report in to trading standards disgusting well by time I've done hopefully you get shut down you theifs
28 December 2019
Unprompted review
Reply from Drslot
Hi Tina,
Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services.
Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435.
All the best,
Dr Slot
RIP OFF
Absolute rip off stay away avoid never win anything might get up to £20 if your lucky should be banned as should most of gambling sites steeling money
14 December 2019
Unprompted review
Reply from Drslot
Hi Andy
Sorry to hear you haven't had much luck, wins are entirely random, so unfortunately, it can sometimes be the case that you have a losing run. All our games our independently audited to ensure fairness before release. We hope your luck improves.
All the best,
Dr Slot
So they say deposit £5 and get up to 45…
So they say deposit £5 and get up to 45 free spins which i did and got 30 spins.. play those spins and won £1.40. So i play my £5 plus their £1.40 and after a long time get to £52, so i decided to check what i could withdraw OH MY GOD i have to wager £5300 before any withdrawal , what an absolute ripoff how is it possible to let these ripoff merchants get away with it.... needless to say im never playing again or with their sister sites
11 December 2019
Unprompted review
Reply from Drslot
Hi Robert,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Dr Slot, this is 40x. There is no wagering requirements on players own deposits. Should you require any assistance our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Avoid avoid avoid
7 December 2019
Unprompted review
Reply from Drslot
Hi Gareth,
Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services.
Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435.
All the best,
Dr Slot
I thought it was a load of poo you…
I thought it was a load of poo you can’t do much and always end up with bonus and no free spins which nobody need bonus match jut to get people to spend money it’s plop
5 December 2019
Unprompted review
Reply from Drslot
Hi Peter,
We are sorry to hear you are unhappy with our bonus scheme, we do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website.
https://www.drslot.co.uk/bonus-and-promotions/
All the best,
Dr Slot
BE WARNED.
BE WARNED.
Not only do they create serious delays to all players in paying out.
I have good reason to believe that this site is in Breach of Online Gaming Site laws by which this Dr Slot Site offers no escape route online in your account when you may be needing to leave the site.
They force you to phone them and go through in my case over more than 15-20 different security questions that lead to you becoming exhasterbated and totally enraged.
The line of questioning is beyond rediculous asking you to remember after many months of what your online screen name is , and it's not mentioned anywhere in your account.
They will ask you what was the last game you played and if u haven't been in the site for weeks it will only continue them to further provoke you into more outrage with responding " I'm sorry you feel that way."
Asked for a Manager to talk to but was ignored over 5 times.
They treat u like your a moron.
The games are rubbish and they don't share your history of how much you have paid into this Rip Off Site.
There are Multiple reasons for not signing up to this Dr Slot Site.
If your thinking about it then take my advise ,read the multitude reviews which express very negative against this games site that needs to be investigated by the Gaming Ombudsman and Gambling Commission.
25 November 2019
Unprompted review
Reply from Drslot
Hi Roman,
Sorry to hear you are unhappy, we do need to ask a certain amount of security questions for data protection reasons, all questions are related to the account and registered details.
When any concerns are raised we will certainly investigate this further and offer training and feedback where required.
We are unfortunately, unable to close your account via this platform, we would advise to contact our support team.
Our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu. All the best, Dr Slot
I won 100 free spins on one of its…
I won 100 free spins on one of its games for of gold and it won't let me spin them it's a con
4 November 2019
Unprompted review
Reply from Drslot
Hi Nick,
We are sorry to hear you have not received your bonus, If something has gone wrong with your bonus customer support will be happy to help.
Our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
To be honest the games are quite…
To be honest the games are a bit rubbish and boring! When you use live chat, you have to give all your details all over again, in order for them to look into any issues you have. As a slots website, it's overall, quite tedious
31 October 2019
Unprompted review
Reply from Drslot
Hi Carla,
Sorry to hear you are not enjoying our games, all games are unique to our brand as they are deigned and created in house. In regards to live support we do need to ask security questions to ensure we are speaking to the account holder before any information can be disclosed.
All the best,
Dr Slot
Scam
Scam - won't allow you to withdraw your winnings. Also it's very hard to win and all of the games almost seem like they're like other casino slots like. You never win anything more than an extremely small amount if anything. I managed to win 20 and they won't allow me to withdraw. This is because I paid on my mobile phone bill and they want proof I paid my bill. I sent it to them and they said they "doubt it's authenticity".
They will do anything not to pay out.
22 October 2019
Unprompted review
Reply from Drslot
Hi Emma,
We are sorry to hear you feel this way, wins can never be guaranteed, its all down to luck.
We do advise 3-4 working days for withdrawals to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Wagering requirements 40x a con
Wagering requirements 40x a con
Dr slots says it has a 40x wagering requirement so by my reckoning if I won £14 on free spin bonus then I should be able to withdraw after I reach the sum of around £560 but when I checked it said I had to wager £1795.67 so how does that eqaul 40x wagering its a con I won't be depositing there again pure rip off
18 October 2019
Unprompted review
Reply from Drslot
Hi Matthew,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Dr Slot, this is 40x. There is no wagering requirements on players own deposits. Should you require any assistance our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
I would never ever use this casino…
I would never ever use this casino again rip offs on Monday day I won 5 free free spins and once they ended I had £5 what I won what all the way up to £150 going cash out then it said I have to spin £1,250 worth of spins which I was annoyed at but I thought ok fair enough carry on playing I have spent £1,250 worth of spins and my credit was £375 I cashed out out to be told 3 days later by text message to contact them which I did and they said to me that I haven't won £375 I have only won 50 because apparently that is the only amount you are allowed to withdraw from a free bonus but didn't tell me that as it was crashing out only once it gets to their banking team 3 days later and I said to her what's going to happen with the £325 leftover she said it will be voided I said how is that it won't get put back into our bank account it will just be voided 😂👍 come on you daft cow do you really expect me to believe that you can't just make £325 disappear off the books just remember all calls are recorded so please play Back the recording they are rip offs at the end of the day would never ever use them again stick to the big brands the one who actually follows the rules not mate them up as they go trading Standards has been informed and they are starting a investigation
5 September 2019
Unprompted review
Reply from Drslot
Hi Alex,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Dr Slot, this is 40x. There is no wagering requirements on players own deposits.
We do state in our T&C's that the maximum that can be withdrawn from a free bonus is £50, this does not apply to winnings from your own deposits
Should you require any assistance our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Dr slot casino well hear we go.iv put…
Dr slot casino well hear we go.iv put my card in try to withdraw winnings says no card found i try deposit an my card is there.i won £60 did all wagering so i no it was my money to take out.so few days later they want more info before i can withdraw its £60 not 600 so i revearsed it spent an uninstalled this crap do not use dr slot.stay with big named casino i
more trust there
28 August 2019
Unprompted review
Reply from Drslot
Hi Colin,
We are sorry to hear you feel this way, we do advise 3-4 working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
OMG DONT EVER TOUCH THIS WEBSITE WITH A…
OMG DONT EVER TOUCH THIS WEBSITE WITH A BARGEPOLE I WON WINNINGS FAIR AND SQUARE BUT THEY SAID COS I HAD AN OLD ACCOUNT IN MY NAME ALSO THEY WOULDNT PAY OUT SCAMMERS ANY ANY EXCUSE NOT TO PAY WHY THE HELL DOES IT MATTER IF I HAVE ANOTHER ACCOUNT IN MY NAME ANYWAY I CAN ID WHO I AM LOL JOKERS!!
PLEASE DONT PlAY ON THIS WEBSITE
17 August 2019
Unprompted review
Reply from Drslot
Hi Mark,
Sorry to hear you are unhappy. Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID. If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Another good casino
Another good casino. Trustworthy, great selection of games. Well designed layout easy to navigate. Friendly support, Great promos
8 June 2019
Unprompted review
Reply from Drslot
Hi Geno,
Thanks for leaving a fabulous 5* review, we certainly appreciate your kind words, we will pass these on to the relevant teams.
All the best and happy gaming.
Dr Slot
Fancy and nice graphic casino
Fancy and nice graphic casino. Loads of games make me want to keep playing here. Cashout is fast and secure. Highly recommended casino
I like their slots it's very interesting, overall its a good casino with great customer support. Keep it up.
25 March 2019
Unprompted review
Reply from Drslot
Hi there,
Thank you for leaving a wonderful 5* review, we are delighted to hear you are enjoying Dr Slot games, we will certainly pass on your kind words to the relevant departments.
All the best and happy gaming,
Dr Slot
WONT PAY OUT WINNINGS ***AVOID***
Been waiing for almost a month (request 23 jan 19) to withdraw 50 quid winnings. Live chat wont work and no reply from emailing support. I play on many other sites from casino.com to coral.co.uk and never had a issue making a withdraw. I read all of Dr Slots T&Cs and have not broken any regulation or rule. I would never suggest making a deposit here, any other sites with more games, better RTPs and no issues withdrawing winnings. Also I have not lost money with this site (appart from the 50 winnings they have not paid) so nobody can say I'm just a sore looser.
22 February 2019
Unprompted review
Reply from Drslot
Hi Matthew,
We do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
We do advise for a email response up o 24 hours, rest assured we will respond.
Sorry to hear you are unhappy. Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID. If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Never go near this site it a con ...
Never go near this site it a con .... most u will win is 15 pound for 75 p bet pure joke was paying through phone then tells you u can't use that method RIP OFF
31 July 2018
Unprompted review
Reply from Drslot
Hi there,
Sorry to hear you haven't had much luck, wins are entirely random, so unfortunately, it can sometimes be the case that you have a losing run. All our games our independently audited to ensure fairness before release. We hope your luck improves.
All the best,
Dr Slot
The only thing I know about…
The only thing I know about DRSLOT.CO.UK is that it is AFFLIATED with MR SPIN CASINO and quite possibly a SISTER COMPANY. READ THE T&C VERY CARFULLY BEFORE YOU CONSIDER PLAYING.
I would advise you look up MR SPIN also
14 March 2018
Unprompted review
Reply from Drslot
Hi Leigh,
Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services.
Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435.
All the best,
Dr Slot
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