Ordered a new Taylormade Spider ZT Black limited edition putter online but when it arrived, it was only the standard model. Emailed them back and the next day, the correct putter was dispatched expres... See more
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Joined up to their life membership as I was finding that I was purchasing more gear than I thought...now I'll get that extra off plus a few other extras. The process was done online, it was easy & com... See more
Company replied
Recently had a problem with my MGI golf buggy, dropped it off at Drummond in Fyshwick they organised repairs.Got a call a few days later that it had been fixed under warranty and was ready to be picke... See more
Company replied
I bought online after a really helpful discussion in Launceston Drummond golf shop. What a lovely couple of young blokes you've employed there! Fabulous online experience as well. Thank you, Drummond.... See more
Company replied
Company details
Written by the company
As Australia's Biggest golf retailer, Drummond Golf has been providing the largest range of the world’s leading golf brands at competitive prices to golfers of all levels and ages.
Contact info
15-17 Lakewood Boulevard, 3195, Braeside, Australia
- 03 9565 1400
- webmaster@drummondgolf.com
- drummondgolf.com.au
4.7
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The company did well
30 September 2024
Reply from Drummond Golf
Hi Shayne,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Very good customer service and postage…
Very good customer service and postage was fast and safe.
30 September 2024
Reply from Drummond Golf
Hi Ray,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Wendolene,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Painfully slow delivery time
Painfully slow delivery time. If I had gone with Golfbox the club would have arrived in 2- 3 days. Instead it took over 2 weeks for a stock club straight off the shelf.
7 October 2024
Reply from Drummond Golf
Hi Eddie,
Thanks for leaving this feedback and the opportunity to address any misunderstanding.
The club that you selected was actually a Custom Order, built just for you.
Custom order clubs will usually take a minimum of 20 business days as the orders are placed direct with the supplier to be built to your specification (shaft, flex, grip and loft) and an acknowledgement of this lead time needs to be ticked prior to being able to place this order.
You would have also received a Custom Order confirmation the next day once your order was lodged with the supplier - this was sent Oct 1, 2024 9:07:14 AM.
We are sorry if this was not what you were expecting and if we've let you down in any way. We do try to make the process as clear as possible, but we also welcome all feedback on ways we can improve in future. Please feel free to reach out to our team at customercare@drummondgolf.com with any suggestions on where we could make this better for future transactions.
We hope you're loving your new club now that is has arrived.
Best wishes, Meg at Customer Care
Helpful and understanding what you to…
Helpful and understanding what you to want to do good service!!
30 September 2024
Reply from Drummond Golf
Hi Brad,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Always great service
24 September 2024
Reply from Drummond Golf
Hi Brett,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Margot,
Thanks for reaching out and leaving this feedback.
Our webstore has been in contact and updated this order for you, with a new order being express posted out for you today.
We've cancelled the Store collection for Port Macquarie as requested and apologise for any inconvenience or confusion.
Kind regards,
Customer Care
MGI warranty repair
Recently had a problem with my MGI golf buggy, dropped it off at Drummond in Fyshwick they organised repairs.Got a call a few days later that it had been fixed under warranty and was ready to be picked up. Very smooth professional process.
5 October 2024
Reply from Drummond Golf
Hi Robert,
Thanks for leaving a 5-star review! We're glad to hear that your experience with DG Fyshwick has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
The mymatch system was great
4 October 2024
Reply from Drummond Golf
Hi Craig,
Thanks for leaving a 5-star review! We're glad to hear that your experience with MiMatch has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
They didn’t have stock of the golfballs…
They didn’t have stock of the golfballs that I originally order so they offered me the next grade of ball for the same price.
Thank you awesome service.
4 October 2024
Reply from Drummond Golf
Hi Ben,
Thanks for leaving a 5-star review! We're glad to hear that your customer experience has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Drummond Tea Tree Gully …
Drummond Tea Tree Gully have been instrumental in my game improvement over the last 6 months. From Driver and fairway wood selection to a new putter and ball use.
Shannon and the team are great to talk to at anytime. Thanks boys
4 October 2024
Reply from Drummond Golf
Hi Paul,
Thanks for leaving a 4-star review! We're glad to hear that DG Tea Tree Gully is providing a positive customer experience, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Stephen,
Thanks for the 4-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Excellent service and quick delivery
3 October 2024
Reply from Drummond Golf
Hi Steve,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Quick & Easy
Joined up to their life membership as I was finding that I was purchasing more gear than I thought...now I'll get that extra off plus a few other extras. The process was done online, it was easy & communications from them was quick. If you're into your golf, it's a great idea to think Drummond. There are other & maybe cheaper places to go for equipment but don't be afraid to ask about price matching, I found that they had no problems matching as long as it fits into their low price guaranty policy... happy days.
24 September 2024
Reply from Drummond Golf
Hi Leon,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Buying clubs for a beginner
Went to buy a full set of clubs for my son. Staff were professional, helpful and friendly. No pressure. Staff member setup my son on the simulator (21 yr old who had only used a driver at a range with no real understanding of how to hit irons) and then spent almost an hour patiently encouraging him through the cheapest sets up to maximum we could afford. There was no intensive upsell. It was all relaxed . What stood out was the honesty. He gave my sin a $900 driver to use to compare with the stock clubs in the sets. And then showed him on the simulator how he was hitting better with the stock one. We walked out with a bazooka set and a smile. Great experience. Thank you Drummond Cairns.
23 September 2024
Reply from Drummond Golf
Hi Daniel,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Helpful staff in-shop, great experience online
I bought online after a really helpful discussion in Launceston Drummond golf shop. What a lovely couple of young blokes you've employed there! Fabulous online experience as well. Thank you, Drummond.
2 October 2024
Reply from Drummond Golf
Hi Jennifer,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Order and delivery Experian e
Fast delivery goods in perfect order and left in a safe place
25 September 2024
Reply from Drummond Golf
Hi Allan,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Great service
2 October 2024
Reply from Drummond Golf
Hi Troy,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi TJ,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
It was quick and easy and Drummond…
It was quick and easy and Drummond replied smartly with all the information needed.
22 September 2024
Reply from Drummond Golf
Hi Wayne,
Thanks for the 5-star review! We're glad to hear your experience has been positive and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
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