Ordered a new Taylormade Spider ZT Black limited edition putter online but when it arrived, it was only the standard model. Emailed them back and the next day, the correct putter was dispatched expres... See more
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Joined up to their life membership as I was finding that I was purchasing more gear than I thought...now I'll get that extra off plus a few other extras. The process was done online, it was easy & com... See more
Company replied
Recently had a problem with my MGI golf buggy, dropped it off at Drummond in Fyshwick they organised repairs.Got a call a few days later that it had been fixed under warranty and was ready to be picke... See more
Company replied
I bought online after a really helpful discussion in Launceston Drummond golf shop. What a lovely couple of young blokes you've employed there! Fabulous online experience as well. Thank you, Drummond.... See more
Company replied
Company details
Written by the company
As Australia's Biggest golf retailer, Drummond Golf has been providing the largest range of the world’s leading golf brands at competitive prices to golfers of all levels and ages.
Contact info
15-17 Lakewood Boulevard, 3195, Braeside, Australia
- 03 9565 1400
- webmaster@drummondgolf.com
- drummondgolf.com.au
4.7
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great choice of products easy to find…
Great choice of products easy to find what I was looking for.
14 October 2024
Reply from Drummond Golf
Hi Dianne,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Can't believe that a dozen golf balls…
Can't believe that a dozen golf balls had to be shipped from the east... other golfing outlets in Perth would have had them to me the next day.
14 October 2024
Reply from Drummond Golf
Hi,
Thanks for leaving a review, and we understand your frustrations with the wait time.
Unfortunately, our warehouse operations are based solely out of Melbourne, but we have four fantastic stores located in the Perth area that would be fortunate to have your business in the future.
We sincerely apologise for any inconvenience, and hope that you've enjoyed your golf balls upon their arrival.
Kind regards,
Liam @ Customer Care
Reply from Drummond Golf
Hi Jerry,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
The problem was that your dispatch folded the invoice wrong.
The problem was that we didn't received the item when Australia Post said it was delivered. But the person that it was delivered it to got on facebook and they found us. It turns out the way your dispatch people folded the invoice (which had the address) between the 1 and the 3 so instead of it going to 138 it went to 38. So in hindsight you need to make sure that your workers are not folding the invoice and messing up the address.
7 October 2024
Reply from Drummond Golf
Hi Marie,
Thanks for taking the time to leave this review, and we sincerely apologise for the inconvenience in the shipping process.
The feedback you've left is extremely informative, and we've passed this information on to our shipping partner to make note of.
Again, we truly apologise for the errors in the shipping process, and hope that you've been satisfied with your product upon its arrival.
Kind regards, Liam @ Customer Care
helpful and constructive
11 October 2024
Reply from Drummond Golf
Hi Gavin,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Just very helpful staff.
5 October 2024
Reply from Drummond Golf
Hi Graham,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Great website to navigate easy to order…
Great website to navigate easy to order and efficiently delivered.
11 October 2024
Reply from Drummond Golf
Hi Yvette,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Mark,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Trolley arrived quick.
10 October 2024
Reply from Drummond Golf
Hi Leanne,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
easy ordering and rapid delivery
9 October 2024
Reply from Drummond Golf
Hi John,
Thanks for the 4-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
All the staff were very helpful
All the staff were very helpful
Can't remember the last date I was there .But it was to pick up my powerkaddy
2 October 2024
Reply from Drummond Golf
Hi Daniel,
Thanks for the 4-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Ticked all the boxes I was very…
Ticked all the boxes I was very satisfied with my experience
30 September 2024
Reply from Drummond Golf
Hi Reid,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Excellent service.
Product delivered as ordered and in the exact timeframe advertised. Outstanding service by Drummond golf. Easily, one of the best companies to deal with when purchasing golf stuff. Competitive pricing, delivery as stated, quick and on-time.
9 October 2024
Reply from Drummond Golf
Hi Brian,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Your online shopping portal worked well…
Your online shopping portal worked well and service delivery was great.
7 October 2024
Reply from Drummond Golf
Hi Amanda,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Mark,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Stiff shaft 5 Hybrid.
Drumond was the only place i could get a stiff shaft 5 hybrid!
Had the Cleveland Launcher 7 wood already and the 4 hybrid just didn't gap right to my 5 iron. The 5 hybrid is perfect gapping and the stiff shaft stops it going left too much!
1 October 2024
Reply from Drummond Golf
Hi Anthony,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Josh,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Items were delivered quickly
30 September 2024
Reply from Drummond Golf
Hi John,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Reply from Drummond Golf
Hi Chris,
Thanks for the 5-star review! We're thrilled to hear that your experience with us has been positive, and we hope you shop with us again soon.
Kind regards, Liam @ Customer Care
Everything was good accept your courier…
Everything was good accept your courier Star track.
They delivered to the wrong address.This is not the first time they have delivered to the wrong address.
I would not buy online if the company use this courier.
30 September 2024
Reply from Drummond Golf
Hi Ross,
Thanks for taking the time to leave a review. If you would be so kind as to provide us with further details of your order to customercare@drummondgolf.com, we'd love to be able to relay this information on to StarTrack if it may help prevent errors like this occurring in the future.
We apologise for the inconvenience that the shipping process has caused, and hope that you were satisfied with your product upon its arrival.
Kind regards, Liam @ Customer Care
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