Dr. Woof Apparel Reviews 

I'm perfectly happy with the product I bought although it did take rather a long time to arrive. What I'm not happy about is the constant barrage of emails asking me to vote for things or showing me things I'm not interested in. Despite unsubscribing several time from emails, they just keep coming. Time to block them I think

The customer service was great and the help I received with a mistake I made ordering. Appreciated everyone’s help in resolving my mistake. Will be buying more socks. Thank you Dr Woof 😁

Customer Service was excellent! My queries, follow ups were replied to in a timely manner and really sounded sincere.
The whole ordering process was also a pleasant experience.
On the product, it was more than I expected! The material is really soft to the touch but provides the right support.
I also love the designs of the socks. I got 8 pairs because I couldn’t choose from the designs so I ended up getting all the designs that I liked.
I’m a fan 🥰

I placed an order and paid for the 1-3 day delivery. After 5 days I had still not received any tracking details. After emailing 3 times, on day 7 I then filled out the ‘contact us’ form stating that if my order was not received that day, to cancel my order. No email reply was received, but I did get an email to say my order had been cancelled. Disgusting customer service. 6 days after I placed an order I received an email to leave a review, yet still hadn’t got my order. Don’t bother with this company.
Order #AU328043

Even though i was just outside their size guide they took the time to double check for me and when it was correct for being outside their parameters they gave me a refund immediately. Their communication and customer service are top rate and even though i cant wear their socks i have found the choice and quality to be excellent

I was looking forward to receiving my compression socks, wore it the same day I received it. However, after just one day, I noticed fuzzing loose strands appearing on the bottom of the socks. Looks like a manufacturer defect. Tried the other 3 pairs and they seem ok. They are very comfortable and fit me nicely.

So, firstly the medium size socks were a bit small for me.
Wonderful (+++) Customer Service from Michael to provide replacements at no charge. Then, I think I made a mistake ordering the replacements and was charged for them - I emailed Customer Service again (again Michael) got back to me immediately (minutes) and arranged a refund and new shipment quantity.
Quite the best Customer Service I have experienced in many a year and great Customer Service is the reason to repeatedly choose a product- which I will do in this case. Thank you Michael.

I bought Dr woof socks for a trip to Europe. I tell you what, they bloody work. No swollen or inflamed ankles, knees. I wore them for a 18 hour flight.
Previous trips to Europe my legs blew up like balloons. Jet lag was huge.
Not this trip.
Highly recommend product. Communication Was A+

Great customer service - very quick at responding to my inquiry!
Very quick delivery and fantastic product - so comfortable wearing all day in the hospital. Will be purchasing again

The socks took forever to arrive. I couldn't use them and the company is not responding to my request for a refund. Terrible customer service! Stay away!

Customer service is A1! Super polite and could not do more to assist and advise. The products- I bought 4 pairs of compression socks which I wore on my recent trip abroad. The designs are great, not like the usual dull compression socks styles and they’re extremely comfortable. The measurement guide in their website ensures that you buy the correct size.
I cannot fault either the service or the product and will be recommending Dr Woof Apparel to all my friends & family
Thanks so much 😊

The socks arrived 2 days after I ordered them. They are very comfortable and help with the swelling. However, they are just as fiddly to put on as any other compression sock. Having said that, I am very happy with them

Great having a wide calf option, they fit perfectly. Service was fantastic.

Fairly priced items and an incredible range! There’s something for everyone.

Customer service is easy to contact, reply promptly and resolve issues efficiently.

Recently purchased the Vet Scrub Pants with knee pads, they have been an absolute life changer! First pair of scrubs pants that are long enough in length which was pleasant change of pace.

Superior socks that breathe! Also available in beautiful color combinations and fun prints. My order shipped quickly and arrived in perfect condition. Extra bonus points for Dr. Woof’s prompt and efficient customer service. Highly recommend this company and products.

Great product and customer support as well. Highly recommended.

I’ve been toying about making an order for almost a year, and decided to make the most of the EOFY sale and bought 3x sets of scrubs

Initially- fast delivery, scrubs are super comfortable and great quality. Really pleased.

However I decided to exchange two sets of scrubs for one particular style that I preferred. This is where it has gone downhill

As per other people’s experience, I created an exchange then heard nothing for 24 hours and then received a returns label.
I sent the scrubs back as per instructions (at my own cost).

I could see via tracking that they arrived at their destination very quickly but have heard nothing since.

There is no response at all from hello@drwoof via email.
I get a prompt email response when filling in the enquiry form on the website, however there seems to be a disconnect between the website and the warehouse as she cannot see why the items have not been shipped and the matters keeps being ‘escalated’.

Very disappointed. It’s been over 10 days since I sent the package back and I am still no wiser as to if/ when the replacements will be dispatched

​I previously posted a negative review after getting absolutely no help from customer support. It was only after I posted that review that they finally got back to me and offered some assistance, so I took the review down. Clearly, that was a mistake.

​My issue started when I bought a pair of scrub pants that were too large. I initiated an exchange for a smaller size through their official portal. After hearing nothing and receiving no shipping labels, I contacted customer service—only to receive a nonsensical, automated-feeling reply: "Sorry to hear you have not received your return labels. Please initiate your return/exchange through our return/exchange portal."

​Once my public complaint finally got their attention, they emailed me the return instructions. I went to AusPost the very next day, paid for a prepaid parcel, and sent the package back. Per their explicit email instructions, they promised to release my exchange order as soon as I provided a copy of the courier receipt. I did exactly that.

​Since then? Absolute radio silence. I have sent multiple follow-up emails every two days. It has now been a week with zero replies and no update on my exchange.

​Now, I am left with a scrub top and no matching pants. Dealing with Dr. Woof has been an exhausting, frustrating ordeal. Your customer support is absolutely appalling. Keep the pants, do whatever you want with them, but you have officially lost a customer. Never again.

Not a trustworthy business:
- Made and ships from China, and NOT "proudly Australian" like they claim
- Knee length compression socks are made with different thicknesses of material depending on the designs you purchase. It seems the plain-coloured ones are thicker than those with prints on them. Colours are often not true-to-pictures as well, and the length on the socks are not all the same. Some end right below my knee, and some end above my knee.
- Crew and Ankle length sock are also running on a different size chart. These are SO TIGHT and at least 3x smaller than the Knee length ones, thus so difficult to put on. Purchased them in various sizes for a few family members, but we are about to have them thrown out as they literally would only fit a kids' feet.
- Customer service replies within hours if you have not purchased from them before, but take weeks, and slowly transition to non-replies after your very first purchase from them.
- Staff are really embarrassing to communicate with, as they would tell you the item would be back in stock, but in actual fact has these restocked only for the AU and NZ store, but not the stores for other regions or countries.

Worst customer service ever. Pretty sure it is ai generated reply emails. Was sent the incorrect size in an item ordered. Ive now had to follow up every day for the last 5 days. I know they have nice looking scrubs but not worth it. Avoid!