Dr. Woof Apparel Reviews 

315
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the exceptionally comfortable fit, wonderful colors, attractive designs, and the great quality of the items offered by the business. Many buyers also note that their packages arrive quickly and efficiently, making travel and daily work routines much more pleasant. Though some customers experienced recurring issues with sizing, noting that certain items feel entirely too tight around the calves or legs. A few other people also felt that customer support responses were slow, difficult to reach, or unhelpful when trying to resolve exchange problems.

What people talk about most

Product

Users describe positive interactions with product, finding the compression socks and scrubs very comfortable... See more

Quality

People report positive experiences with quality, highlighting that the products are made from durable and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting prompt and efficient shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of the most important things about a company is its customer service. These guys have been fantastic from the start. Their turn around for an email is only 12 hours max. Lovely compression socks a... See more

Company replied

Rated 4 out of 5 stars

Bought 2 pairs of compression socks and followed the online sizing. Unfortunately the size was a little off, and they did not fit. I emailed and was told someone will contact me. It took a few days wh... See more

Rated 5 out of 5 stars

Very happy with the quality of the compression socks from Dr Woof. It honestly feels like my feet are being hugged and cared for. I noticed a huge difference after a long night shift — my legs and fee... See more

Company replied

Rated 5 out of 5 stars

Customer service is A1! Super polite and could not do more to assist and advise. The products- I bought 4 pairs of compression socks which I wore on my recent trip abroad. The designs are great, not... See more


Company details

  1. Uniform Shop

Written by the company

Aussied Owned & Operated Premium Medical Scrubs Uniform Designed By A Family of 3 Doctors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

315 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(315)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my compression socks

I love my compression socks, they’re so cute! I loved them so much I’m getting a second pair and one for my partner! Very comfortable and perfect for travelling. Customer service is excellent, very responsive and accommodating.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

Bought 2 pairs of compression socks and…

Bought 2 pairs of compression socks and followed the online sizing. Unfortunately the size was a little off, and they did not fit. I emailed and was told someone will contact me. It took a few days which I can understand, as it is run by a small business. The person I spoke with said that there are no exchange on compression stockings due to hygiene standards. They were kind enough to offer a refund and they let me keep the stockings. It did take a little while for the refund to get through, but I did get it in the end. I appreciated the kind gesture of good will, and the process in the end. Thank you for understanding and valuing a customer and their concerns.

16 June 2026
Unprompted review
Rated 3 out of 5 stars

I check the size I needed which was…

I check the size I needed which was wide calf medium. I was disappointed that they where so tight around my calf the left a deep red mark. Seeing that I can't return them was a disappointed that I wasted my money, clad I didn't purchase the 4 pack.

4 July 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Cheryl,

We're so sorry to hear about your experience. We completely understand how disappointing it must have been to carefully choose the size based on our guide, only to find that the socks were still too tight around your calf.

We'd really like the opportunity to help make this right. Could you please send us your order number so we can look into your order and work with you on a resolution?

We look forward to hearing from you and helping resolve this.

Rated 1 out of 5 stars

They take days to respond/dodgy company

They take days to respond. States on their website they will issue you a refund no questions asked, and when I told them that the compression socks are to tight on my calves (I ordered wide fit) they told me because they’ve been worn they cannot be returned but stated out of the goodness of their heart they will either give a refund and keep the socks or get a store credit. I informed them I wanted the refund and they ignored me since. I have sent follow up emails and no response. A dodgy company really, and one that isn’t Australian owned! (They lied).

By the way, My order number is #303433. You have deliberately been ignoring my emails still to this day and it’s been over 2 weeks now

EDIT*** this company have only ever responded once asking if I wanted a refund or store credit. Once I told them I wanted a refund they have ignored my Facebook messages and emails since. Even posting this review on trustpilot I still have not heard from them. They have still not resolved the issue and are lying on a public platform

15 June 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi there,

I’m really sorry to hear about your experience, and I truly apologise that this has caused frustration for you. This is certainly not the experience we want any of our customers to have.

I’ve checked your case regarding order #303433, and I can confirm that our team has already been in communication with you and has provided a resolution offering either a refund or store credit as an exception, given the socks had been worn.

We also have no record of intentionally ignoring your emails however, I sincerely apologise if you felt there was a delay or lack of clarity in our responses. That is absolutely not the service standard we aim for, and I understand how frustrating that would be.

We really appreciate your patience while we resolve this for you, and I’m here to make sure this is fully taken care of.

Rated 5 out of 5 stars

After trying many brands of compression…

After trying many brands of compression socks. Woof socks are by far the most comfortable and consistent uniform pressure over the whole lower leg. They leave no pressure marks anywhere and I forget I’m wearing them. My legs are no longer aching at the end of the day.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Sizing for scrub tops and bottoms is…

Sizing for scrub tops and bottoms is grossly inaccurate. Items say the cannot be returned as well. Buyer beware.

23 June 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi James,

I’m really sorry to hear about your experience with the sizing of our scrub tops and bottoms, and I completely understand your frustration. That’s definitely not the impression we want you to have when trying our products.

We’d really love the opportunity to help you get this sorted properly. Could you please share your order number (#) so we can look into your purchase and assist you further with a resolution?

Rated 2 out of 5 stars

Elastic at the top too tight.

I ordered the size according to the guide and my husband and I wore them on a long haul flight. We didn’t check our legs until we arrived and saw that the elastic at the top of the leg had cut deep grooves into our legs. Neither of us have large calves or fat legs. I wore my husband’s size on the way home and after 4 hours flying I had deep grooves again so folded the top part down to my ankles. I was happy with the other parts of the sock but the elastic at the top is too tight.

14 May 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Ken,

I’m really sorry to hear about your experience, especially having both you and your husband experience discomfort during a long haul flight. I completely understand how disappointing that must have been, particularly after following the size guide and expecting a comfortable fit. That’s not the experience we want for you.

We really appreciate you taking the time to share this feedback, and we’d like to help get this properly looked into for you. Could you please share your order number (#) so we can check your purchase details and assist you further with a resolution?

Rated 5 out of 5 stars

Best thing i have purchased in a long time

I had never worn compression stockings before and at the end of the day my legs were sore and swollen. I drive trucks for a living so sit for 12.5hrs a day. I did a bit of a google search and got stuck on this website as I loved the designs and that they were medical apparel and 100% Aussie owned. I have to say WOW! The quality is excellent, the service was quick, rcvd within a week. The quality is great and they really work! I am online ordering my second pair as we speak. Do yourself a favour and try them!

20 June 2026
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN.

order #AU298139

Terrible communication. I wanted to try this brand since my work requires scrubs and i was truly excited, but I requested a size exchange they just don't answer emails. I've been ignored for days on end and now i just want a refund instead of an exchange and they won't reply to my emails. Totally got scammed out of my money for a horrible experience and product I can't wear. I really hoped for a great experience but they lost a customer.

Had to repost with order number since nobody wanted to get back to me about that despite personally asking for the order number and saying they'd get on it promptly.

order #AU298139

18 June 2026
Unprompted review
Rated 3 out of 5 stars

After all the reviews I read I then…

After all the reviews I read I then decided to purchase a pair of compression socks for an upcoming long flight, however they are very long making the band sit above the knee, which is very uncomfortable, also they say there is a 90 day money back guarantee if not happy ,but that doesn’t apply to the socks!???
Slightly expensive and I am a little disappointed.

8 June 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Adrienne,

I’m really sorry to hear about your experience and completely understand your frustration with the fit and comfort of the socks, especially after purchasing them for an upcoming long flight. That’s definitely not the experience we want for our customers.

We’d really like to help get this resolved for you. Could you please share your order number (#) so I can look into this properly and assist you further?

In relation to the 90-day money back guarantee, I’m also happy to clarify this for you once I’ve checked your order details so I can give you the most accurate information.

Looking forward to getting this sorted for you as quickly as possible.

Rated 5 out of 5 stars

Great customer service

I am very happy with my socks, although I have only worn them once. I had to chase up my order as the tracking app was not giving me any info after 10 days. The service and attention I received from customer service was exceptional! My order was delivered the following day.
I would highly recommend.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

These socks are absolutely amazing

These socks are absolutely amazing, I'm in Aus and the delivery was fast within a week. The quality of these are high quality. I had to get the wide woman's and I think they are super comfy. Ill also like to thank Mari in customer service for her help throughout my purchase as she has been amazing and made my experience a pleasure. Highly recommend

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Biggest surprise was no itching…

Just tried my bamboo comp socks on today. Found them comfortable, definitely breathable, and the biggest surprise was no itchy legs and feet after taking them off! Will most certainly buy more.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I really appreciate the trouble customer service took to help figure out the right sock style and fit for me. I needed socks to help with recovery from a broken ankle with a lot of swelling that made fitting a bit interesting. They arrived quickly and are a great fit and really comfortable. I've also had barely any swelling in the ankle I broke compared to before using them. I'm really happy with the socks.

28 May 2026
Unprompted review

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