still waiting for my dubai bars i ordered to arrive. now four weeks gone. wrote several emails without any response. now going overseas and asked for refund!! don't bother. anyone that can't deli... See more
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Just wanted everyone to know this place is legit and offers fast service! I was worried when I read some of the reviews, but my order went through with no problems, and my 4 bars arrived superfas... See more
I don't get the amount of hate these guys are getting, i have ordered from them over 5 times now over the last 2 months. I have received my order correct order evey single time and yes they do ha... See more
Company replied
This company has ZERO customer service. Placed my order and heard nothing for weeks. Contacted them via email and socials multiple times to check when my order would be posted, and more weeks passe... See more
Company replied
3.4
Average
27 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
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I bought a pistachio bar and it’s so…
I bought a pistachio bar and it’s so yum. Delivery was great and amazing packaging too.
20 March 2025
Unprompted review
Reply from Dubaibars
Thank you so much for your feedback 😊
Don’t buy from this store
Don’t buy from this store. Zero customer service. They don’t reply to emails, order takes weeks to arrive. About to lodge a refund with my bank due to no communication from them about my order. Despite several attempts from my end. I paid $57 for 2 bars. Not cheap!
21 April 2025
Unprompted review
Reply from Dubaibars
Hi Kristy,
We’re truly sorry for the delays and lack of communication you experienced — it’s not the level of service we aim to provide. We went through operational challenges during that time and regret how it affected your order. We appreciate your honest feedback and have since made improvements to ensure this doesn’t happen again.
Dubai Bars Team
This company has ZERO customer service.
This company has ZERO customer service.
Placed my order and heard nothing for weeks. Contacted them via email and socials multiple times to check when my order would be posted, and more weeks passed hearing nothing. Finally received my order almost 2 months after I placed it, but only after emailing AGAIN to tell them I would be lodging a complaint and a refund request from my bank.
Chocolate was oily and not well packaged at all with oil leaking all through the box.
Don’t be scammed by this company like I was!
11 September 2024
Unprompted review
Reply from Dubaibars
Hi Amie,
We’re truly sorry for the delays and lack of communication you experienced — it’s not the level of service we aim to provide. We went through operational challenges during that time and regret how it affected your order. We appreciate your honest feedback and have since made improvements to ensure this doesn’t happen again.
Dubai Bars Team
Ordered on 4 Nov 2024
Ordered on 4 Nov 2024
Received my order on 29 Nov 2024.
If you ok with delivery for 3 weeks+ you can order here, but it is better to find another shop.
29 November 2024
Unprompted review
Reply from Dubaibars
Hi Dmitry,
We’re truly sorry for the delays and lack of communication you experienced — it’s not the level of service we aim to provide. We went through operational challenges during that time and regret how it affected your order. We appreciate your honest feedback and have since made improvements to ensure this doesn’t happen again.
Dubai Bars Team
Never received my order
Never received my order, after 1 month and no communication! Scam!i got the receipt.
Be aware!
Update
It’s not a scam, i thought it was since they never replied to many emails i sent them, finally got my 2 custom chocolate.
Ordered on 29 September 2024
Received my order on 11 November 2024.
The chocolate was melted and oily by the time i received them ( straight from the postman). Not edible!
29 October 2024
Unprompted review
Reply from Dubaibars
Hi Sutianah,
We’re truly sorry for the delays and lack of communication you experienced — it’s not the level of service we aim to provide. We went through operational challenges during that time and regret how it affected your order. We appreciate your honest feedback and have since made improvements to ensure this doesn’t happen again.
Dubai Bars Team
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