Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was... See more
Company replied
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See what reviewers are saying
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... See more
Company replied
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... See more
Company replied
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... See more
Company replied
Company details
Written by the company
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 839 6024
- ask@duckandcover.co.uk
- duckandcover.co.uk
4.2
Great
415 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Duck and Cover
Thank you for taking the trouble to leave this review. We really appreciate this.
Reply from Duck and Cover
Thank you for this review. We really appreciate you taking the trouble to leave this.
Very poor quality …
So had 2 hoodies brought for Xmas and I’ve worn the hoodie once today and under the arm the stitching has come loose so there is a hole already and the print on the back has started bubbling and cracking and peeling awful quality I’ve always brought there stuff but just lately the quality is shocking and I won’t be able to send back as worn but I will make sure they don’t get another penny off me in the future to have a hole in after one time of wearing is shocking
2 January 2025
Unprompted review
Reply from Duck and Cover
Hi, thanks for placing an order with us, although we sincerely apologize that you had subsequent issues with the quality of your purchase. Any issues that arise after you have worn the goods can still be raised with us and potentially returned for an exchange or refund, although this needs to be raised within 6 months of receiving the goods. As you have not left your order number, I can't investigate this properly, however, if you get in touch with our Customer Support team they will be able to assist you.
Appalling!
My order confirmed and payment taken on 25 November. This followed with notification on 2 December the order cancelled and 10 days for a refund with no explanation or apology.
2 December 2024
Unprompted review
Reply from Duck and Cover
Apologies again for this oversight. As explained in yesterday's communication the issue was a stock error and you should have been notified sooner. We understand your disappointment and will aim to do better in the future and learn from our mistakes.
Great value.
8 October 2024
Unprompted review
Reply from Duck and Cover
Thank you for taking the time to write a review. We are happy you have had a good experience buying from Duck & Cover.
Now that I understand their sizes…
Now that I understand their sizes better I love this place... Good quility clothing
24 November 2024
Reply from Duck and Cover
Thanks for your positive review, it's appreciated.
First and last time i will order.
First and last time I will order from them.
A week after ordering and tracking still says "were expecting it".
I hate people who are quick to take the money then give poor service.
26 November 2024
Unprompted review
Reply from Duck and Cover
Hi Daren, I can see this was delivered the day after you wrote your review which is great news. It's always busy here over Black Friday and the same for Royal Mail. I'm sorry this took a little longer than it usually would have.
Quick and easy to order
Quick and easy to order, good communication throughout. Good price lovely coat for my son. Quick delivery.
26 October 2024
Reply from Duck and Cover
Thank you Christine.
It is a very bad product only people…
It is a very bad product only people who want to waste money buy their product if we send back the product we don't like it we have to pay the delivery charge and besides they will reduce the delivery charge sent to us from the money they give us a refund it is a very bad experience no other brand does this.
3 September 2024
Unprompted review
Reply from Duck and Cover
Thanks for your review. Indeed, we don't pay for returns, however, this helps us to keep our prices low and provide excellent offers to our customers. Also, if you wish to exchange your returned items we will pay for the postage to send out the revised products.
We will always refund the cost paid for whatever is returned if a refund is preferred.
Quick delivery and quality clothes.
25 July 2024
Reply from Duck and Cover
Thank you for leaving a positive review - we really appreciate it.
Literally worst Chelsea boots I've ever…
Literally worst Chelsea boots I've ever owned. Tan leather very poor quality, pieces of sharp metal inside the boots have come loose and randomly worked there way out. Not that old and falling to pieces. I will never buy another pair of these cheap shoes.
17 June 2024
Unprompted review
Reply from Duck and Cover
Good afternoon, I'm very sorry to hear this. Could you please get in touch with our customer service team so that we can investigate this and hopefully resolve this. Thank you.
Reply from Duck and Cover
Thanks for a great review. It's always appreciated.
I have been a big fan for quite a…
I have been a big fan for quite a number of years. I felt that the company did stray away from the initial styles and quality a few years ago, but have now returned to what attracted me in the first place. Innovation, style and quality.
Please continue in this regard.
25 May 2024
Reply from Duck and Cover
That is great to hear. Thanks for taking the trouble to write this review. It's appreciated.
great straight fit jeans
jeans from duck and cover, the 2pairs ive purchased, are really good, wash well look good on, proper old school reg fit, great prices too, would recommend...
8 May 2024
Unprompted review
Reply from Duck and Cover
Brilliant, glad you like them! we really appreciate your kind review.
Quite the most Devine fish and chips…
Quite the most Devine fish and chips ever eaten and I’ve eaten many!
Only to be beaten by the service……
6 April 2024
Unprompted review
Reply from Duck and Cover
I think you may have written this against the wrong company although the fish and chips sound amazing so please let us know where we can find this chip shop!
Order received
Hi yes you are correct after the first parcel being missing my order was resent and delivered thank you
25 March 2024
Reply from Duck and Cover
Thanks for your order. Thank you for providing the order number. I can see that your delivery arrived on the day you wrote the review. This was delayed a few days due to the two bank holidays over the easter weekend.
Great quality clothing and a good range…
Great quality clothing and a good range to choose from
25 March 2024
Reply from Duck and Cover
Thanks for your order and for leaving a review. We are delighted you are happy with our clothes. It means a lot.
Reply from Duck and Cover
Thanks for the positive review, Mark. We appreciate it.
Reply from Duck and Cover
Hi Mark, thanks so much for your positive review. We're glad you have had a good experience.
Reply from Duck and Cover
Thanks Mark, we really appreciate you taking the time to leave this review.
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