Duelautocare Reviews 

1,679
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... See more

Company replied

Rated 5 out of 5 stars

Decided to try out a mystery box after seeing duel pop up on tiktok. All i can say is wow great value for money. Snow foam has nice thick suds. Interior detailer works wonders. And nitro is the star o... See more

Company replied

Rated 5 out of 5 stars

What a great job these products do ! After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dr... See more

Company replied

Rated 4 out of 5 stars

Evri really let Duel down but they (Duel) did respond quickly to my messag about the order. Evri had failed to pick their orders up for a number of consecutive days hence the delay to my receiving th... See more

Company details

  1. Auto chemistry shop

Information provided by various external sources

We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,679)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This product was a huge disappointment

This product was a huge disappointment. Despite spending £100 on the mystery box, it couldn't even remove dirt from a brand new car and left unsightly wet marks on both the car and windows. Had to resort to using other products to fix the mess. Don't waste your money on this!

21 April 2024
Unprompted review
Rated 5 out of 5 stars

re order #47975

re order #47975
just used the Oxide - Quick Detailer Hybrid
and WOW
it covers small scratches
easy wax on wax off to a fantastic shine
QUALITY PRODUCT
as is the
Duel Triple Twisted Loop Drying Towel and
Flex Polymer Spray Sealant
WELL DONE GUYS

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Robbery

Placed my order on the 25th af Jan for 34.99 and 5.99 for next day delivery for it not to come next day but it came on the 30th when I called customer service on the 29th I was told it would be here on the 30th but not once did they offer a refund for the delivery won't be coming back

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Bought mystery package got good items…

Bought mystery package got good items but wanted something else so bought flex and bahama blue and towels used today nitty gritty assault then bahama blue flex then dried really amazed would highly recommend my next purchase will the 1 ltr size really good and easy to use

21 January 2024
Unprompted review
Rated 1 out of 5 stars

Bought a snow foam adaptor for Bosch…

Bought a snow foam adaptor for Bosch Machine.
The wrong one turned up.
When contacted the business and several exchanges with photos etc I was told there were two adaptors.
I was asked to send the wrong one back at my expense.
I checked the web site again and I was correct there are not two adaptors , there is only one per the drop down menu. So not the customers fault which I was told.
The owner Lee was a decent chap when the original part did not arrive by next day with a sensible reason.
However Sam I found to be a waste of my time taking loads of pictures etc and sending to him then to be told it was my fault.
Took a screen grab of the drop down section to select the adaptor for my machine and there was only one for Bosch , I sent this to Sam and never heard from him again.
Not only does he not know his products he clearly does not know his own Web Site.
Sorry Lee I won’t use this business again purely because of Sam.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Duel Autocare. just works

Discovered this company months ago and decided to start buying their products now i have a decent range of their products super pleased with all of it All works very well great prices great products

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Bought a pet hair remover the one's…

Bought a pet hair remover the one's detailers use on vehicle carpets and seat. It is rubber, strong and it even removes hair of clothes like those old wool coats. It leave nice and neat lines on carpet which gives it the illusion of a professional valeting job. All i can say is Brilliant.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Even though my order was initially incorrect, it was resolved with ease and without any fuss. Sometimes you can measure a company by how they rectify errors.
Really liked the regular updates as to what stage my order was at, from initial order online to delivery at the door. I highly recommend Duel Autocare for their customer service and the product performance.

24 July 2023
Rated 5 out of 5 stars

First time user converted

Simple to use website with clear explanations of the products.
Reviews and videos on other platforms did a great job of informing me how they work and first use this weekend has done a better job than anything I have used before.

25 July 2023

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