Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... See more
Company replied
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Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... See more
Company replied
Decided to try out a mystery box after seeing duel pop up on tiktok. All i can say is wow great value for money. Snow foam has nice thick suds. Interior detailer works wonders. And nitro is the star o... See more
Company replied
What a great job these products do ! After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dr... See more
Company replied
Evri really let Duel down but they (Duel) did respond quickly to my messag about the order. Evri had failed to pick their orders up for a number of consecutive days hence the delay to my receiving th... See more
We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!
Unit 4.6, Tameside Industrial Park, m34 3qs, denton, United Kingdom
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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This product was a huge disappointment. Despite spending £100 on the mystery box, it couldn't even remove dirt from a brand new car and left unsightly wet marks on both the car and windows. Had to resort to using other products to fix the mess. Don't waste your money on this!
re order #47975
just used the Oxide - Quick Detailer Hybrid
and WOW
it covers small scratches
easy wax on wax off to a fantastic shine
QUALITY PRODUCT
as is the
Duel Triple Twisted Loop Drying Towel and
Flex Polymer Spray Sealant
WELL DONE GUYS
Placed my order on the 25th af Jan for 34.99 and 5.99 for next day delivery for it not to come next day but it came on the 30th when I called customer service on the 29th I was told it would be here on the 30th but not once did they offer a refund for the delivery won't be coming back
Bought mystery package got good items but wanted something else so bought flex and bahama blue and towels used today nitty gritty assault then bahama blue flex then dried really amazed would highly recommend my next purchase will the 1 ltr size really good and easy to use
Bought a snow foam adaptor for Bosch Machine.
The wrong one turned up.
When contacted the business and several exchanges with photos etc I was told there were two adaptors.
I was asked to send the wrong one back at my expense.
I checked the web site again and I was correct there are not two adaptors , there is only one per the drop down menu. So not the customers fault which I was told.
The owner Lee was a decent chap when the original part did not arrive by next day with a sensible reason.
However Sam I found to be a waste of my time taking loads of pictures etc and sending to him then to be told it was my fault.
Took a screen grab of the drop down section to select the adaptor for my machine and there was only one for Bosch , I sent this to Sam and never heard from him again.
Not only does he not know his products he clearly does not know his own Web Site.
Sorry Lee I won’t use this business again purely because of Sam.
Discovered this company months ago and decided to start buying their products now i have a decent range of their products super pleased with all of it All works very well great prices great products
Bought a pet hair remover the one's detailers use on vehicle carpets and seat. It is rubber, strong and it even removes hair of clothes like those old wool coats. It leave nice and neat lines on carpet which gives it the illusion of a professional valeting job. All i can say is Brilliant.
Even though my order was initially incorrect, it was resolved with ease and without any fuss. Sometimes you can measure a company by how they rectify errors.
Really liked the regular updates as to what stage my order was at, from initial order online to delivery at the door. I highly recommend Duel Autocare for their customer service and the product performance.
Totally outstanding product my car looks like showroom condition
Thanks again
Simple to use website with clear explanations of the products.
Reviews and videos on other platforms did a great job of informing me how they work and first use this weekend has done a better job than anything I have used before.
Great customers service. Saw there products on tiktok. I used a few car cleaning products and duel care is up there with the best of them
Great products Informative and pleasant staff.
Will definitely be buying more.
I never received my products.
I wrote you email but no réponse!
So unhappy …
always use duel great products great price and great comunication with sam at duel
Postage was less buying from Duel than other stockists. Very quick delivery. And product is excellent.
My second order . It won't be the last. Customer service and communication second to none. Products superb. Many thanks.
Great products. Great service will definitely use again and highly recommend
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