Dukeandscoop Reviews 857

DO NOT ORDER ANYTHING FROM THIS COMPANY ... I ordered a small cat tracking collar (order number #342426127) and after 6 weeks of chasing my order I eventually received a dog collar which was far too big for my cat. I emailed them for a refund and was led into a negotiating process where they offered me 25% refund to keep the item (which was no good to me). Further emails offered 50% and finally 70% which I agreed to because they would not provide a returns address (Netherlands?). 2 weeks after agreeing to this I have still received no refund and they are now ignoring my messages. Clearly a scam and to be avoided!

Not gonna lie I saw some bad reviews after ordering and got nervous but it turned out completely fine.

I messed up my address while ordering which I usually only realize too late. But somehow they caught it and emailed me before shipping. That honestly saved me a lot of hassle. Delivery still came pretty quick after that. I appreciated that more than I expected.

Ordered the wrong size and thought it would be a process. But they handled it really quickly and sent a replacement. Didn’t feel like a big deal at all. No long back and forth emails. That was nice.

Ordered a dog muzzle weeks ago who was supposedly in stock, (order no 342570627), kept getting tracking updates that showed it had yet to be dispatched. Emailed and complained and received a generic response. Now told it’s in transit with no assumed delivery date. I’m now assuming it’s coming by sea from China but never again. Useless and I dread the quality if it ever actually arrives.

I brought a dog muzzle we even got free bag what come with it and the muzzle is really comfortable and soft

I randomly ordered a few things without thinking too much about it. When the package came, I was kinda surprised in a good way. Everything looked exactly like the pictures and felt decent quality. Nothing felt cheap or rushed. I’ve already been using it daily without even noticing.

Solid. Good prices, decent quality, delivery was reliable. Nothing bad stood out. Everything worked. I’d use it again.

My package got delayed by the courier which happens sometimes. I reached out and they actually responded quickly. Kept me updated until it arrived. Ended up coming fine. So no complaints.

Package came well packed. Nothing damaged or missing. Everything was there. No confusion. Just normal smooth delivery.

The packaging was really neat and nothing was damaged. Small detail but I notice that stuff.

Ordered the wrong size. Thought it would be annoying to fix. But they handled it pretty quickly. Got a replacement without much effort. Good service.

Good prices, decent quality. Does the job.

Did not get my money back after returning unused products. Only emails from customer service saving they are very busy. Just a dropshipper and scam. Dont buy!!!

Shared my order number on request on 10th of May

I like that they actually keep you updated about your order. Didn’t have to keep checking constantly.

Ordered the product 1st week of April, got the generic email on how we are now processing you order. It was finally processed on April 17th..then came the shipping , it took forever. When I contacted them, they couldn't give a delivery date and placed on the blame on the courier for taking over a month to deliver a product. Product is pretty low quality, not at standard described, but in that instance you get what you pay for

Website is clean, no confusion. Found what I needed pretty quickly. Checkout was simple too. Didn’t waste time. That’s a plus.

Delivery company lost my package which was annoying. Contacted support and they sent another one without dragging it out. Didn’t feel like a fight. That’s good service. Handled properly.

This company is atrocious. I ordered 2 snuffle mats for my dogs. Not only did it take several weeks for my order to be finally delivered but they have sent the wrong order. I have received 2 dog leash instead of my order - and with a £10 value less than my original order.
Do not use this company.
I wish that I had seen the reviews before I had ordered. I most certainly will NEVER use this company again. Be warned and read reviews before ordering.