Dumbo Moving Reviews 

1,402
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, efficient, and careful with all personal belongings during the entire trip. People note that the moving teams arrive promptly, work remarkably quickly, and make the entire relocation process completely smooth and stress-free. Reviewers often mention the helpful attitude of the workers who handle delicate items with immense care and dedication. Some reviewers were not happy with the overall scheduling and management experiences. Customers noted that teams sometimes arrived significantly later than originally expected or that communication felt inconsistent throughout the booking.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly. Reviewers consistently mention... See more

Service

Reviewers mention positive feedback about service, highlighting the professional, helpful, and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting smooth and seamless moves. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, noting that teams are often punctual and... See more

Product

People report positive experiences with product, highlighting that items arrived safely without any damage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chino and Miguel of Van #117 were outstanding. They were very professional, efficient, courteous and FAST. They came early, moved quickly and all my items, including the fragile ones, arrived in per... See more

Rated 5 out of 5 stars

Libano from Dumbo Moving did a great job running the team on truck 15 including Juan and Carlo. They were all fast, efficient and polite. The team all worked well together to get in and out quickly wh... See more

Rated 5 out of 5 stars

I used Dumbo Moving for the first time on April 28th. I had the best experience. Oscar & John were fantastic. They're Truck #26. Honestly, they were so nice and easy to work with. They moved me out... See more

Rated 5 out of 5 stars

I have moved like four times in the past five years - and the one time I didn’t use Dumbo I regretted it. This time though might have been the best of all. Ratia and Georga were on time, super consc... See more


Company details

  1. Removals Service
  2. Removals company

Written by the company

We are located in Dumbo Brooklyn and strive to be the most affordable and trustworthy movers in NYC. We charge a flat rate for all of our local and long distance moves. Repeat business has shown us that this is the best process in pricing our customer's moves. Our flat rate gives you control of the inventory, and if you want to move some items on your own to cut down on expenses, that is fine with us. We can move just the beds, dressers and heavy items to help make your moving costs more affordable. Of course we do prefer to move everything for you since that is what we do. We like to move it, move it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,402)

475 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was great!

My experience was great!! My 2 movers was amazing!! I was overwhelmed and they told me to have a seat and they took care of everything. When I got to the new apartment they look at the boxes and put each boxes in the room it supposed to be in .. I give them 100
Across-the-board

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Dumbo movers were execellent.

Dumbo movers were execellent.
Peter is the guy you call to set it up. Hr was very professional and accurate with the quote. There were no hidden charges!!
I had Crew 149. Gigs lead the crew. The were very fast and careful.
They even took apart my coach and removed the door to my new place to get it in!
Very friendly and accommodating.
Best moving experience I’ve ever had.
Did I mention no hidden charges? I still can’t believe it.
I would highly recommend them.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Chino and Miguel!

I can’t recommend Chino and Miguel from Dumbo Movers enough. On a hot summer day, they moved a heavy mahogany bedroom set from an apartment in NYC to Bergen County, NJ, and they were absolute professionals.

They were incredibly careful and considerate with the heavy furniture, and remarkably patient with me while positioning the rugs and pieces. They even took extra time to ensure the dressers and bed were completely stable. When I changed my mind about the initial placement of a couple of heavy pieces, they were incredibly gracious and understanding about shifting them around.

If you use Dumbo Movers, absolutely ask for Chino and Miguel. They turned what could have been a stressful day into a seamless, excellent experience!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Missing items, damaged property, forged documents

tldr: valuable items we packed ourselves, worth over $2000 missing after move and we can't even file a police report.

Warning to anyone considering this company. They quoted 30 boxes after reviewing photographs of our entire apartment. We then packed half ourselves to protect valuables — yet they somehow packed far more than 30 boxes from the remaining half. Why? They pack deliberately loose to inflate box count, since they're paid per box. They even boxed furniture items like an air purifier and plastic drawers.

It gets worse. The mover offered to not report the inflated box count to the company — if we tipped him extra. We declined, and the company tried to charge us hundreds of dollars. When we threatened to audit every box for loose packing, they waived the charges.

When our belongings came out of storage, we found: damaged furniture, a scratched door handle, broken items, and incomplete packing. Their "unpacking service" meant dumping everything on countertops.

Most seriously: multiple valuable items we packed ourselves — perfume, makeup, a designer bag, and cash — went missing from boxes we personally packed. We did not expect packers to go through boxes we packed ourselves. And after we raised this, we discovered something far worse — contracts in our file with signatures we never provided, identical to their own representative’s signature on the same documents. This appears to be a pattern: other customers online describe nearly identical experiences, including forged signatures and extortion attempts during their moves.

Due to the move crossing state lines (NYC to NJ), we have been unable to file a police report.

If you value anything you own, do not use them.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Truck 149

Truck 149, was wonderful, quick and efficient and very nice and did everything we asked! Worked super hard and did a great job.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Truck 149 did a phenomenal job helping…

Truck 149 did a phenomenal job helping us move. They were extremely professional and fast. They answered all our questions and moved everything up our walk up apartment efficiently and disassembled and put together our furniture perfectly. I would recommend them to anyone looking for movers!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Solid moving experience

Miguel and Chino (van 117) were great in moving all my stuff intact and carefully. They arrived on time and worked impressively efficiently. Dumbo Moving was always responsive to my phone calls and questions.

13 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look