Dune LondonReviews 

had a problem with the package. I have been dealing with Emma who literally had problem sorted emideatly.

Due to a problem caused by myself I had excellent assistance from Marie and this matter has now been satisfactorily resolved thanks to her guidance and patience.
Marie is an asset to your company.

I received two shoes in different sizes, so I had to return them. I contacted Emma from customer service, who advised me what to do and gave me a discount on my next order. Honestly, if it hadn’t been for her, I would never have ordered from the Dune store again. 😊

Contacted customer service regarding an item of interest where the heel size was in question, expecting to wait sometime as stock needed to be checked and measured, Marie came back to me with a very quick response which enables me now to make a purchase Thank You.

Dune shoes are great quality and have never failed me over the years. The customer service is excellent. Recently, my order was lost by Evri, but I was helped by Tina in customer service who went above and beyond to ensure I was satisfied despite this unexpected hurdle. Thank you!

Had an issue with Evri next day delivery not arriving. Several members of the Dune team helped me very professionally and DPD efficient delivery came to the rescue. Finally after 4 days the “lost” next day delivery Evri parcel arrived dumped on my doorstep and I contacted Dune to let them know that their recalled parcel wasn’t on the way back to them. Emma swiftly arranged a Royal Mail next day pick up, within minutes of me sending the message. Great service. I’m very impressed.

Katie was extremely helpful, it was a pleasure talking to her. Wonderful customer service. 😍

I purchased a pair of Simpson Tan Leather boots from the Milton Keynes store on 6 December 2026. Since then, I have only worn them to the office, so they have not been subjected to any heavy use or unusual stress.

Unfortunately, in less than three months the soles have begun to fall apart and are separating from the boots. Given how lightly they have been used and the short amount of time I’ve owned them, this is very disappointing and not what I would expect.

If I could put no stars I would. Handbag purchased as Christmas present, 'o' in London on logo has moved. Noticed on 2nd time of using. Totally understand I need to return bag to check but if deemed manufacturing fault, I get a refund not replacement. Bag now a lot more expensive. Bag itself is perfect, but I will be out of pocket through no fault of my own. Have no alternative but for my daughter to keep faulty bag and I will never purchase from Dune ever again.

Had a major issue on delivery because of DPD but spoke to Emma on Customer service who was fabulous. She understood the problem, was empathetic and went out of her way to resolve the issue. Thank you again.

Had a great customer experience at Dune's customer services recently, when on two occasions was assisted by Leah who provided help with great patience and professionalism. Both: the issue of the first order discount and the issue with one of the ordered items delivered after, swiftly have been delt with. Thank you Leah:)

When my boots didn’t arrive as promised I contacted Emma at customer services and she sorted with Evri and they arrived next day

Katie has been brilliant. Sent me a replacement stud after one had fallen off my bag. Thank you.

Dune captains toe boot. Very light use and the soles starting to come away from the leather. Taken to two cobblers who refuse to repair due to the poor built quality of the boot. Will not buy this brand of boots again made by Dune.

Was a bit sceptical about buying these shoes,, however very surprised on how good the fit of these shoes are. They do fit like a glove. I thought they were a bit snug at first but they do seem to mould to your foot. Recommended

I had a problem with my delivery so contacted customer support.
Leah was very professional, friendly and helpful.
She dealt with my concerns quickly and efficiently.

I recently had need of help from Dune. I had some beautiful shoes that had studs on round the edges . However I noticed one was missing . I contacted Different be and Katie from the Customer Experience team liaised with Quality Control and had located a spare or a couple of spares for me . They are on the way to me and hopefully my shoes will be back in use shortly . Thanks Katie my favourite shoes would be in the bin without you .

Dune products are fabulous and the customer service exceptional. Highly recommended.

Excellent service from Marie at Dune. Marie was very helpful and fully understood my query and acted exceptionally fast in resolving the issue. Thank you ☺️