I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more
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Review summary
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Reviews shaping this summary
Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more
Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.
Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more
Company details
- #235 of 375 best companies in Gift shop
About Dust and Things
Written by the company
Contact info
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- support@dustandthings.com
- dustandthings.com
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely box sent to my new grandson
Lovely box sent to my new grandson . Parents were thrilled with it as was big brother so I ordered one for him too.
Two happy bunnies !
17 June 2024
Faulty item and no customer service
The mug I ordered became unstuck at the bottom and started leaking after only two uses and one wash which was washed carefully without submerging it. I have tried several times to contact the store to rectify this problem and have had no response to either the emails or the chat on there website. Very disappointing when I paid a lot of money for this item and now my partner is unable to use it. Would not recommend this store as no customer service seems to be running
25 June 2024
Unprompted review
Reply from Dust and Things
Hi Fiona,
Our apologies once again for the issues experienced with your Chuug. I can see that we had been in contact with you earlier this week to help resolve this matter.
Our workshop is open Monday to Friday, so any enquiries received are answered within this time. Any messages sent over a weekend are also responded to as soon as possible by our small team during our working hours.
Love and thanks
Gemma G
Great customer service
Beautifully made products and a small problem was sorted out with the best customer service I have received in my life! Gemma was fabulous and could not have been more helpful.
6 June 2024
Unprompted review
What a fantastic product
I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be delighted with his personalised Chuug…. he will probably never drink beer out of anything else again, Well done to Mike and the team at Chuug in Cardiff
10 May 2024
Unprompted review
Perfect Gifts.
Really helpful, friendly and delivery of exactly what I wanted. Perfect gifts.
22 April 2024
SLATE COASTER LETTERING
The lettering on my 1984 Slate Coaster received via Amazon is dull. The original advert showed it as a CLEARER WHITE but my item received was a DULL GREY.
4 April 2024
Unprompted review
Beautiful product
Beautiful product, great communication.
This is my third coaster set that I’ve bought for my married friends
Love it!
11 March 2024
Excellent service
Excellent service. The company went above and beyond to ensure that I could have the product made exactly as I wanted it.
11 March 2024
Great product a lovely gift for garden lover
Great product exactly what I was after for a gift for my garden loving mam. Changed wording and was such a easy transaction with great communication from company, change was made and product arrived perfect
10 March 2024
Fabulous Chuug
What a fabulous company and the product (Chuug) was fantastic I bought these as gifts and the people love them. Would definitely recommend them 100% shame I can’t post a pic of it in the review.
Also you get a tracking number which is helpful so you know when it is going to arrive.
So if you love quirky things like this what are you waiting for go and buy them.
Definitely use them again.
Thanks for a great product 😃😃.
23 March 2024
Unprompted review
Beautifully made :)
Beautifully crafted. This is the second memory box I have bought from this company and I’m very happy with the quality of the box and design :)
2 March 2024
Ordered as I saw a Facebook advert
Ordered on the 24 feb Ordered 2 jugs and was told they would be delayed had an e mail on the expected delivery date to say they are delayed again by 2 weeks. Which would be around the 24th March Cancelled the order. Poor planning on behalf of the company.
12 March 2024
Unprompted review
Reply from Dust and Things
Hi Stuart,
Thanks for taking the time to leave a review, we are incredibly sorry for the experience you've had and for the disappointment caused.
We've been waiting on a component to arrive that has sadly been severely delayed due to circumstances beyond our control. I can confirm that your order has been cancelled and fully refunded. I do hope this helps to resolve this for you.
If we can be of any further assistance at all, please don't hesitate to get back in touch.
Kind regards
Gemma G
Unfortunately the engraving isn’t a…
Unfortunately the engraving isn’t a lovely even grey colour, as pictured. Mine arrived an uneven blue/grey which makes it look cheap. Apparently this is how it can be, the finish varies from item to item.
24 February 2024
Great product for Mother's Day
Great product for Mother's Day. Lovely made and was drawn to the sale (not purposely looking for something like this, but glad I found it)
26 February 2024
Great service
Great service. Loved the item I bought, and great communication from the team.
17 February 2024
Brilliant!
Brilliant products and by far the best customer service! Always my go to place for presents!
22 February 2024
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