I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more
Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.
Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more
Company details
- #235 of 375 best companies in Gift shop
About Dust and Things
Written by the company
Contact info
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- support@dustandthings.com
- dustandthings.com
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and product
Great service and product. Received earlier than expected.
22 February 2024
Fabulous gifts !
Very quick delivery of the 2 planters I bought as gifts for a golden anniversary and 60th birthday.
Superb personalised presents which were ordered having received one myself and loved it !
Excellent experience dealing with this company👏
18 February 2024
Brilliant customer care
Brilliant customer care. We had a slight issue with the order and it was sorted immediately with no hassle.
1 February 2024
TECHNICAL ISSUE CAUSING NOT RECEIVED MY ORDER WHICH IS A VALENTINES DAY GIFT - edit had not ignored as originally thought
Still not received the item, ordered on the 6th February and paid an additional £6.95 for next day delivery. ITS VALENTINES DAY TODAY (more than a WEEK since I’ve ordered) AND STILL IS NOT HERE SO I NOW HAVE TO BUY SOMETHING ELSE TO COMPLETE THE GIFTS. I have emailed the bloody support email twice with 0 response at all. DO NOT USE THIS COMPANY as they have taken my money with literally nothing to show for it.
Edit: theyhad responded via emaill but unfortunately went into spam so did not see. They have issued a full refund and have explained the situation to my girlfriend of the late present and what it is. An unfortunate situation but i appreciate they did actually respond and came to a solution of a refund since there was no response back. Will reorder as i still like theproduct and want it for us to share!
14 February 2024
Unprompted review
Reply from Dust and Things
Hi Aaron,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma G
Just a lovely frame.
15 January 2024
My order arrived and was beautifully…
My order arrived and was beautifully engraved , they were exactly as described on the website and a perfect gift. Thank you
9 January 2024
Fantastic product and above and beyond…
Fantastic product and above and beyond customer service
10 January 2024
Customer service was lovely
Customer service was lovely. Had a technical problem with my order. Emailed them, not only did I get a fast helpful response but my order was then dispatched the same day. Amazing. Item arrived in enviromently friendly packaging and is perfect. Thank you so much xx
3 January 2024
Beautiful light bought for my daughter…
Beautiful light bought for my daughter who loved it
3 January 2024
Still not received my order
3 January 2024
Reply from Dust and Things
Hi Sophie,
Thanks for taking the time to leave us a review.
We had been trying to contact you regarding your order, and were awaiting a response to proceed to create your gift.
I can see from our correspondence that whilst our email was missed, we have created and shipped your order and I'm happy to see your order was delivered within 2 working days once we had received a response.
We do hope your gift will be loved!
Love and thanks,
Gemma U
I loved the item which I ordered but…
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer service. I also received a personal note from the supplier apologising for the first faulty item. Thoroughly recommend Dust and Things.
9 January 2024
A lovely addition to my home office…
Excellent customer service and I am delighted with my purchase. It was also nice to receive a note included to say who had engraved my desk lamp. Thank you Gaby. A lovely addition to my home office and I would definitely make a further purchase without hesitation.
31 December 2023
Great product
Great product, fast delivery and great correspondence... thank you guys
30 December 2023
A very well made item
A very well made item, can't believe the price Inc postage as well.
28 December 2023
It hasn’t arrived yet
It hasn’t arrived yet **I have seen your reply but there is no email in my inbox or spam asking me for more information** please advise
27 December 2023
Reply from Dust and Things
Hi Jayne,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma G
Very hand on and quick response
26 December 2023
Really beautiful quality book
Really beautiful quality book, arrived a lot quicker than expected too.
Definitely recommend.
26 December 2023
Really good device
25 December 2023
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