I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more
Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.
Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more
Company details
- #235 of 375 best companies in Gift shop
About Dust and Things
Written by the company
Contact info
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- support@dustandthings.com
- dustandthings.com
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personalised wedding cheeseboard
Lovely item ! Very pleased good customer service . Dispatched quickly and well packed. Can’t fault this company. My 3rd order from them very pleased. Thank you
26 November 2023
Good experience
Good communication and product was received promptly and well packed. Recommended
27 November 2023
Fantastic customer service
Fantastic customer service , very patient, thrilled with my granddaughters 1st Christmas decoration
26 November 2023
Always great products and service
I have used Dust and Things on several occasions and their service has always been punctual, with products arriving in great condition.
25 November 2023
I ordered a product (personalised…
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within 24 hours they had sent me a replacement product.
What an excellent service and well done. Thank you
11 December 2023
Unprompted review
Lovely product and excellent…
Lovely product and excellent communication from Gemma G and Ellie.
1 December 2023
Several emails asking me to rate my…
Several emails asking me to rate my product bought at Dust & Things - But I have not received my product.
I cannot really rate what I have not received I'm afraid
24 November 2023
Reply from Dust and Things
Hi James,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma U
Not received any communication this…
Not received any communication this time about my order , dont even know if they have the order , such a shame as my first purchase was really good. I’m finding it difficult to contact them to see where my order is
27 November 2023
Great gift
So helpful, excellent customer service. Item looks lovely, arrived quickly, well packaged.
Lamp is a Christmas gift for granddaughter.
27 November 2023
Quality and speed
25 November 2023
Mans walnut jewellery box
Some initial issues with the lettering not going through on the order and delivery arrived later than expected which was the fault of Royal Mail. Overall the quality of the box is good with a deep walnut colour . It is larger than expected with an internal mirror. It will be gifted.
27 November 2023
I ordered in 26 th November and haven’t…
I ordered in 26 th November and haven’t received my item. Have sent an email and no reply
26 November 2023
Reply from Dust and Things
Hi Nicola,
Thanks for taking time to leave feedback.
I can see that we had contacted you on the 27th November and again on the 4th December due to a personalisation issue with your order. We are unable to proceed without a response to our emails, so please do get back to us via email so we can get your order processed.
Love and thanks
Gemma G
Lovely personalised chopping board
26 November 2023
Great comms when there was a glitch…
Great comms when there was a glitch over the name, sent to a friend as a Christmas gift which she opened early, she loves it!
26 November 2023
A smile of our face!
Gemma went to the extend to assist to reply to all my enquiries and I appreciate it!
26 November 2023
Very pleased with my order and it was…
Very pleased with my order and it was delivered well wrapped and promptly.
25 November 2023
It was a gift that arrived on time…
It was a gift that arrived on time correctly executed and packaged. The recipient was delighted.
23 November 2023
I had the best service ever
I had the best service ever, my message was personal for a lost loved one and they did my order in record time so I could take with me to the funeral.
Would highly recommend the personal service I received and the product purchased
16 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.